Customer Service Sales
Resume:
Ana Duarte
Rua Silva Carvalho, N***, *C, Lisboa, 1250 - 248
***********@*****.***
I am a driven, flexible and extremely efficient individual with excellent
communication skills.
I am responsible and highly organised with the ability to prioritise and
manage my work load accordingly. I have high personal standards and an ever
growing passion for success and professional development. I am currently
seeking an exciting new working environment.
Employment History
Personal Finance Manager
Oct 2007 to date - Totemic Ltd (Grantham, Lincolnshire)
. Responsible to contact customers, creditors and debt collection
agencies by telephone, email, letter and fax to set and mediate
financial arrangements, clarify all account-related queries and manage
payment.
. Ensure the best customer service to a caseload of 1100 clients,
providing them with bespoke financial solutions.
. Ensure good communications & working relationships within the team and
Managers.
. Ensure compliance with company policies & procedures.
. Suggest, agree and implement improved working practices in the
department.
. Deliver business information at company and sales
presentations/meetings.
. Solve problems, which arise on an everyday basis with the team.
. Cross-sell financial products and contribute towards the sales targets
of the department.
PA to CEO
Mar 2007-Oct 2007 - Publima (Lisbon, Portugal)
. Meet or contact international clients by telephone, email, letter and
fax in regards to all matters related to advertising campaigns in
international media.
. Liaise with announcers, advertising and communication agencies and
media representatives to ensure the targets in publishing the
campaigns are met.
. Ensure a high level of quality of work is delivered in accordance to
the expectations.
. Perform a wide range of administrative duties, negotiating,
controlling, writing and delivering contracts, invoices and receipts
as well as attend meeting and write minutes.
Journalist (traineeship)
May 2006-Jan 2007 - Antena R dio Voz de Alenquer (Alenquer, Portugal)
. Responsible to gather news and report accordingly.
. Responsible for writing or editing articles and conduct interviews
for all subjects/areas of business and theme.
Journalist (freelancer)
Jan 2006- May 2006 - Jornal Arquitecturas (Lisbon, Portugal)
. Responsible for writing specialised articles and to conduct interviews
related to the Architecture and Construction sectors.
Market Research Analyst
Jan 2006- May 2006 - Marktest (Lisbon, Portugal)
. Monitor incoming results of various surveys
. Supervise and analyse data for different market studies
Jornalist (internship)
Sep 2004- Dec 2004 - R dio e TV Cultura FM (Bel m, Brazil)
. Write and/or edit articles, reports, interviews, image and sound files
for all subjects/areas of business and themes.
. Participate in special broadcasts and editions and to cooperate with
reporters in joint assignments and activities.
Newsroom Secretary and Journalist
Jun 2003- Sep 2004 - R dio Universidade de Coimbra (Coimbra, Portugal)
. Write pieces of news and to conduct interviews
. Edit articles, reports, interviews and sound files for all
subjects/areas of business and themes;
. Participate in special broadcasts and editions and to cooperate with
reporters in joint assignments and activities.
. Supervise the work between reporters and editors.
. Personally assist the editor-in-chief and coordinate with reporters
and support the coordination of special editions.
Education History
University of Coimbra, Portugal
Sep 2000 - Dec 2005
. BA Hons in Journalism
o Final Mark: 14 (out of 20)
Professional qualifications
British Council
Feb 2007
. Financial English Course
o To prepare meetings, presentations, reports and proposals;
o To have a better understanding of texts of various types,
including financial statements, letters and reports;
Cenjor
Mar 2003 - May 2003
. Professional Course of Jounalist Techniques
o Written and broadcasted journalism; sound and digital editing;
o News theory and news techniques and information sources;
o Journalist ethics.
Computer Skills
. Word - Advanced
. Excel - Advanced
. Outlook - Advanced
Languages
Portuguese - Native speaker
Spanish - Proficient in speech, reading and writing;
French - Proficient in speech, reading and writing;
References
Available upon request.
Contact this candidate