General Manager Hotel Resort Hospitality Industry
Resume:
PARTHA CHATTERJEE
EMAIL: aceeqw@r.postjobfree.com
Cambay Grand, S.G Highway, Thaltej, Ahmedabad-380054, India.
MOB:
Career Objective
To obtain an efficient and objective oriented performance with optimum guest satisfaction to enable a greater sense of
achievement and better prospect.
Personal Details
Date of birth : Sep 02, 1975
Sex : Male
Marital status : Married
Passport no. : K4910528
Permanent Address : Ashutosh Nagar, Garulia, 24 Parganas North, West Bengal – 743133. India.
Educational Qualification
A graduate (B.Sc) from Calcutta University passed in the year 1997 with 57% marks.
Professional Qualification
Completed three years diploma in hotel management, catering technology and applied nutrition from INSTITUTE OF
HOTEL AND RESTAURANT MANAGEMENT, Kolkata in 1997 - 2000.
Completed six months specialization in food and beverage service from INSTITUTE OF HOTEL MANAGEMENT, Kolkata
in the year 2000.
Completed [two years] Master’s in Hotel Administration equivalent to MBA from Indira Gandhi National Open University.
Professional Experience
The Grand, Cambay, Ahmedabad, INDIA
Sep 2012 to till date
Position: General Manager – Operation
W orking as operational head
Sales and marketing
Man management
Staff training according SOPs
Oversee entire operation of all service departments.
Reporting to the VP-Operation
Making reports like P&L statement, Flash report, MIS etc.
Provide strategic direction to departmental heads on an ongoing basis.
Create new revenue opportunities and enhance value proposition to the end customer.
Conduct operational audits to sustain and enhance effectiveness of all services.
Provided support to the Directors in formulation of operational / projects strategies and the review of the same from time
to time.
Cost To Company: Nine Lakhs per annum.
Hotel Vibhavharsh, Varanasi, INDIA
Oct 2009 to Aug 2012
Position: General Manager
1
●Worked as property head / management head.
●Set up all the Departments.
●Generated system for smooth operation.
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●Sales for our brand to different corporate offices.
●Man Management.
●Staff recruitment & organize proper training.
●Oversaw entire operation of all service departments.
●Provided strategic direction to departmental heads on an ongoing basis.
●Monitored key business accounts and provide all operational support.
●Conducted periodic review along with departmental heads.
●Optimized operational efficiencies and achieve higher productivity.
●Created new revenue opportunities and enhance value proposition to the end customer.
●Played a pivotal role towards the business growth and align with the other functional heads as to achieve operational
synergies within the organization.
●Liasoned with Govt. depts. for licensing and other matters. (With the help of some local agents)
HOTEL LANDMARK, RANCHI, INDIA
Oct 2007 to Sep 2009.
Position: General Manager
●Worked as property head / management head.
●Set up all the Departments.
●Generated system for smooth operation.
●Marketing for our brand to different corporate offices.
●Man Management.
●Staff recruitment & organized proper training.
●Oversaw entire operation of all service departments.
●Provided strategic direction to departmental heads on an ongoing basis.
●Monitored key business accounts and provide all operational support.
●Conducted periodic review along with departmental heads.
●Optimized operational efficiencies and achieve higher productivity.
●Finalized operational budgets and monitor the same.
●Undertook cost saving measures within operational areas.
●Provided support to the Directors in formulation of operational / projects strategies and the review of the same from time
to time.
●Conduct operational audits to sustain and enhance effectiveness of all services.
● Achieve organic growth by maintaining customer delight on service quality.
●Achieved economies of Scale to bring down cost.
●Created new revenue opportunities and enhance value proposition to the end customer.
●Played a pivotal role towards the business growth and align with the other functional heads as to achieve operational
synergies
within the organization.
●Liasoning with Govt. depts. for licensing and other matters. (with the help of some local agents)
●To review periodically pricing policy
LA CALYPSO HOTELS PVT. LTD., BAGA, GOA, INDIA
Oct 2005 to Sep 2007.
Position: Food & Beverage Manager.
●Hotel was under construction, partly opened.
●Worked on menu planning, pricing, designing, printing, staff recruitment & training, set up the F&B outlets.
●Concentrated myself in making system for smooth F&B operation and controls.
Cost To Company: 19,000 per month + Family Accommodation + Medical.
VARCA PALMS BEACH RESORT [A MEMBER OF USHA LEXUS COMPANY], VARCA, GOA.
Nov 2004 to Sep 2005.
Position: Manager F & B.
●Worked as F&B in Charge.
●Worked under the General Manager and used to report him directly.
●Played an active part in achieving daily budgeted revenue.
●Worked on the ways to enhance guest service and maximum revenue to ensure complete guest satisfaction.
2
3
PARK HYATT GOA RESORT & SPA, ARROSIM, GOA.
Jan 2004 to Oct 2004
Position: Team Leader, F & B Service. [Supervisor]
●Worked as an F&B Supervisor in bars and restaurants.
●Worked under the Asst. Manager, F&B and used to report him.
●Had an active role in achieving guest service.
Worked for the Gulf Common Conference in Kuwait at Bayan Palace as a supervisor F&B. in the year 2003
HOTEL SONAR BANGLA SHERATON & TOWERS, KOLKATA
Sep 2002 to Nov 2003
Position: Guest Service Co-ordinator (F & B service )
●Worked as a pre - opening team member to set up the F&B Outlets.
●Worked as a supervisor in bars, banquets, restaurant and coffee shop.
●Reported directly to the manager, F&B.
●Played an active part in sales promotion and entire guest satisfaction.
THE KENILWORTH BEACH RESORT, UTORDA, GOA
Dec 2000 to August 2002
Position: Management Trainee [trainee Executive] and promoted to F&B Executive.
●Worked as an executive in all the out lets in F&B Service Dept.
●Worked under direct supervision of the managers.
RENAISSANCE GOA RESORT, GOA, INDIA
Oct 1999 to March 2000
Position: Industrial Trainee
●Worked as an industrial trainee in all the outlets in F&B Service Dept.
Interests
Driving cars, riding motor cycles, playing football, share trading, computer & software.
IT Skills
MS Office, Photoshop, PageMaker, CorelDraw, AutoCAD, Internet, Hardware & Wi-Fi Setup.
Other Skills
Knowledge in Civil & Construction, Electrical, Electronics and Auto mobile.
Language known
English, Hindi & Bengali.
(Partha Chatterjee)
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