Customer Service High School

Email Address : aceem8@r.postjobfree.com

Phone: 734-***-****

Myshelle Y. Allix

Objective:

To obtain a secure challenging career and an oriented position which utilizes my interpersonal and customer service skills, and which offers opportunity for future professional growth and advancement.

Employment History:

01/2012 - 03/2012 Percepta Dearborn Mi

Description : Customer Service Rep

I was hired on a temporary basis to work in the Sync Department to handle all inbound and outbound calls concerning the package customers would be receiving in the mail regarding their navigation system

10/2011 - 03/2012

A.P.R.L Medical Southfield, MI

Description : Rotating Phlebotomist

My job was to schedule appointment with patients of various doctors and go to there residents and Draw there blood so that I could run a number of test for there doctors and deliver the results in a timely fashion.

04/2006 – 08/2011 Verizon Wireless Southfield, MI

Account Management Supervisor/Customer Service

Responsible to oversee all accounts both current and new.

Customer Service follow up with all electronics such as mobile devices, bluetoohs,computers .

03/2005 – 10/2008Just Us Clothing Detroit, MI

Customer Service Representative/Manager

Responsible for ordering all clothing and maintaining inventory.

Follow up on payment processing and invoices

Document and balance all revenue for the day.

11/2003 – 04/2005R&S Express Detroit, MI

Outbound Call Center Representative / Team Leader

Responsible for calling customers off of a computer generated calling lists to make sure customers were satisfied with their personal assistant service.

Updated account information with customers as needed and confirmed orders.

Promoted to team leader where I was responsible for overseeing other agents.

02/2002 – 07/2002Minacs Farmington Hills, MI

Call Center Representative

Made outbound calls from computerized call list to welcome new Verizon wireless customers.

Responsible for updating account information.

Following up checking on customer service and assisting with their needs.

03/2001 – 09/2001Standard Federal Bank / Kelly Services Madison Heights, MI

Vault Employee

Obtain files from the vault.

Confirm customer’s personal information was correct and update if needed.

Education:

Phlebotomy Education Inc.11/13/2010 Certified Phlebotomist Garden City hospital

College Courses, Major: Computer Information Services, Henry Ford Community College

College Courses, Major: Medical Assistant, Ross medical School of Nursing

High School Diploma, Major: General Studies, Henry Ford High School

Skills and Abilities:

Proficient in computer skills such as: MS Word, Internet Explorer, Outlook. Excellent customer service and communication skills. I am very open to learning new things and I am a team player.

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