Customer Service Sales
Resume:
Carly J Klaver **** Lenwood Ave Apt *
Howard Wi, 54303
aceel1@r.postjobfree.com
Career Overview
Motivated customer service representative with over 6 years retail experience in a fast-paced
environment. Dedicated customer service representative with motivation to maintain customer
satisfaction and contribute to company success. Responsible cashier with 5+ years of experience
working in fast-paced environments.
Core Strengths
Microsoft Word, Microsoft Excel, Worked in an office environment, People Person, Can work in
a team or alone, Store Maintenance, Telephone Inquiries, Telecommunication skills, Adaptability,
Excellent communication skills, Strong organization skills, Problem solver, Strong client
relations, Energetic work attitude, Customer service, Multi-line phone usage.
Accomplishments
• Consistently received positive feedback from guests and created repeat business by
developing long-term relationships with customers.
• Handled guest complaints.
• Sales
• Consistently generated additional revenue through skilled sales techniques.
• Cashier
• Achieved highest number of new credit accounts opened within 1-month period.
• Customer interface
• Greeted customers upon entrance and handled all cash and credit transactions.
• Assisted customers over the phone regarding store operations, product, promotions and
orders.
• Monetary transactions
• Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
• Multi-tasking
• Cashiered with two registers at once in tandem to maximize customer flow.
• Telephone service
• Professionally processed 80+ calls per day, providing information and service to ensure
customer satisfaction.
• Customer Assistance
• Worked with company systems such as live support and diligently completed all assigned
tasks, working overtime as needed.
• Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
WORK EXPERIENCE
04/2014 to Shopko Corporate
Present Green Bay, Wisconsin
Photo Studio
I assist with pulling product from the shelves and getting the product to the
photographer’s for the upcoming ads. Entering data into the computer system.
04/2014 to Home Instead Senior Care
Present Green Bay, Wisconsin
Care Giver
I assist with the daily activities of a 90 year old woman. To the extent of bathing, use of
the bathroom, cooking, laundry, light house work, changing clothes, giving out the
correct dosage of medicine or pills, and also putting on depends.
09/2013 to Strategic Fundraising
02/2014 Oshkosh, Wisconsin
Professional Fundraiser
Was able to multi-task on 3 screens taking 3 calls at the same time.
10/2012 to Convergys
09/2013 Appleton, Wisconsin
Quoting (created estimates for requestors), answered phone calls on occasion.
2/2012 to Kelly Services
06/2012 Green Bay, Wisconsin
Kelly Services Temp working at Schneider National
OTM, Source Macros, Plan Dating, Yard Checks, Assign Trailers, SAWS,
Calling customers and checking up on trailers status.
08/2011 to Younkers
11/2011 Marinette, Wisconsin then transferred to Appleton, Wisconsin
Sales Associate
Provided customer service for an average of 60 calls per day, answering customers
inquiries, solving problems, and providing new product information. Greeted customers
entering the store to ascertain what each customer wanted or needed. Described product
to customers and accurately explained details and care of merchandise. Successfully
acquired an average of 180 new customers per month at an understaffed customer service
company, generating a 12% growth in revenue. Recommended, selected and helped
locate and obtain out-of-stock product based on customer requests. Answered questions
regarding store and products, while maintaining knowledge of current sales and store
promotions. Excelled in exceeding daily credit application goals. Worked as a team
member performing cashier duties, product assistance and cleaning while providing
excellent customer service. Maintained cleanliness and presentation of stock room and
production floor. Assisted customers with store and product complaints. Received
multiple reviews acknowledging my level of dedication to excellent customer service.
Directed calls to appropriate individual and departments. Accurately balanced cash
drawer after every shift.
06/2011 to Lindner And Sorenson
09/2011 Menominee, Michigan
Office Help
I would file papers and make sure that they were accurate. Entered data daily into excel
and kept track of all the records of sales and documents. I Also answered all of the phone
calls that came in and directed them to the right building. And once I got to know the
process of doing the paperwork I got to write up car sales.
04/2010 to Menards Inc.
05/2011 Marinette, Wisconsin
Cashier
Provided customer service for an average of 60 calls per day, answering customer
inquiries, solving problems, and providing new product information. Successfully
acquired an average of 180 new customers per month at an understaffed customer service
company, generating a 12% growth in revenue. Greeted customers entering the store to
ascertain what each customer wanted or needed. Described product to customers and
accurately explained details and care of merchandise. Answered questions regarding store
and products, while maintaining knowledge of current sales and store promotions.
Maintained up-to-date knowledge of store policies regarding payments, returns and
exchanges. Computed accurate sales process for purchasing sales transactions. Provided
an elevated customer experience to generate loyal guests. Worked as a team member
performing cashier duties, product assistance and cleaning while providing excellent
customer service. Maintained cleanliness and presentation of stock room and production
floor. Assisted customers with store and product complaints. Received multiple raises
acknowledging my level of dedication to excellent customer service. Guaranteed positive
customer experiences and resolved all customer complaints. Accurately balanced cash
drawer after every shift. Built long-term customer relationships and advised customers on
purchases and promotions. Bagged sold merchandise without the guest having to ask and
loaded heavier items into their cart. Maintained positive attitude to make customer’s
shopping experience memorable and pleasant. Responsible for ringing up customers in
timely manner and guaranteeing a high level of customer service and satisfaction.
Organized store merchandise racks by size, style and color to promote visually appealing
environment. Answered Customer questions regarding the store merchandise and
department information as well as pricing. I also trained numerous employees.
10/2007 to Curry’s IGA
06/2010 Marinette, Wisconsin
Cashier
Greeted customers entering the store to ascertain what each customer wanted or needed.
Answered questions regarding store and products, while maintaining knowledge of
current sales and store promotions. Provided an elevated customer experience to generate
loyal guests. Worked as a team member performing cashier duties, product assistance and
cleaning while providing excellent customer service. Maintained cleanliness and
presentation of stock room and production floor. Assisted customers with food selection,
inquiries and order customizing requests. Assisted customers with store and product
complaints. Guaranteed positive customer experiences and resolved all customer
complaints. Directed calls to appropriate individuals and departments. Handled ticket
sales such as lottery tickets and scratch offs. Accurately balanced cash drawer after every
shift. Built long-term customer relationships and advised customers on purchases and
promotions. Bagged sold merchandise without the guest having to ask and loaded heavier
items into their cart. Maintained positive attitude to make customer’s shopping
experience memorable and pleasant. Responsible for ringing up customers in timely
manner and guaranteeing a high level of customer service and satisfaction. Organized
store merchandise racks by size, style and color to promote visually appealing
environment. Answered Customer questions regarding the store merchandise and
department information as well as pricing. Assisted customers in person and via
telephone. Trained new employees by providing knowledge of specific store tasks and
policies. Restocked inventory when it needed to be done. Ensured superior customer
experience by addressing customer concerns, demonstrating empathy. And resolving
problems on the spot.
SKILLS
Microsoft Excel, Power Point, word, outlook, Phone Communication, Data Entry, Oracle
EDUCATION
9/2007 to Marinette High School
6/2010 Basic
High School Diploma
REFERENCES
Available Upon Request.
Contact this candidate