Sales Customer Service

Darrel Soans Ph (Mobile) +1-267-***-****

***********@*****.***

Profile I have well-developed skills in interacting with customers at a corporate level,also

to lead others in demanding circumstances and remain calm in stressful conditions.

I am self motivitated hardworking individual with an eye for detail, and completion of

tasks within a time frame.

Skills Communications, Using Internet to research issues, Managerial and administrative

skills, ability to multitask, excellent command over English,Grammar & Correspondence.

Tools Galileo, Sabre, Abacus CRS, Century-II a customer service tool used at HSBC, familiar

with

Power Point.

Cashier

Currently I am working as a cashier for last two years in a very busy convenience store.

Including setting up of cooler and also the display. Placing orders for the store plus

receiving the goods. { Handling goods upto 50lbs.]

Experience August 2011 to October 2011

Worked as Front Desk Executive and as night auditor in Days Inn motel in E.

Stroudsburg in Pennsylvania .

May 2005 – June 2009

Employer – Hongkong and Shanghai Banking Corporation, Vishakapatnam, India

Auditor

I worked in the Consumer Lending Department and my duties included restructuring loan

payments for customers, following up on payments changing interest rates according to their

ability to repay. Training new recruits,setting up tests for Audit compliance.

January 2003 – December 2004

Employer – Lotus Travels (Subsidiary of Link Masters), Mumbai, India

Manager

Managerial, overseeing the responsibilities of Supervisors of both International & Domestic

counters preparing sales reports of various airlines following up on payments and

disbursements to airlines and clients.

March 2001 – February 2002

Employer – Link Masters, Mumbai, India

Manager

Supervised ticketing staff and worked on Galileo, Sabre and ABACUS CRS systems to book

travel and tours. Finalisation of sales reports and payment adjustments to all major airlines

and completion of day to day transactions of corporate sectors.

July 1997 – March 2001

Employer – International Travel Club, Mumbai, India

International Counter Supervisor

I was directly responsible for final check on all international tickets with multiple segments,

reissuance,

penalties and refunds and the preparation of Sales reports.

January 1995 - March 1997

Employer – Merchant Travels, Mumbai, India

International Counter Supervisor

I started off for the first time as an International Counter Supervisor my duties being checking

on fare calculations and issuance of manual and computerised tickets and finalisation of

sales reports.

March 1989 - April 1994

Employer – Galaxy Tours and Travels, New York, NY

Ticketing Agent

This is where I was first introduced to the CRS (Central Reservation System) where travel

agencies are directly connected to the airline reservation system this was an American

Airlines Sabre system and it made booking and issuance of tickets very speedy and accurate

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Darrel Soans Ph (Mobile) +1-267-***-****

***********@*****.***

moreover I could also do credit card processing,payments,refunds and sales reports

Education Bachelor of Science with Specialization in Mathematics, University of Bombay

High School Diploma, Mumbai, India.

References Can be provided upon request

Page

Address:

251 South Olds Blvd.

Apt#24 Lakeview Terrace

Fairless Hills

PA 19030

Contact this candidate