Sales Representative Customer Service

M ichelle S. tor res

*** ********** ****** 925-***-****

Tracy, CA 95376 aceeko@r.postjobfree.com

Sales/Customer Service/Business Administrative P rofessional

EDUCAT IONAL H IG H L IG H TS:

AAS, Heald College, Business Administration, GPA 3.85 July 2011

Courses Completed :

Principles of Business Management Data Base Management

Principles of Human Resources Professional Document Production

Word Processing

Spreadsheet Applications

SUM MARY OF SKILLS:

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Word Power Point

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Prioritizing Planning

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Excel Strong Customer Service

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Excellent Communication Outlook

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Skills

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• SUM MARY OF EXPER IENCE:

Sales/customer service representative

American plastics Tracy, CA 12/13-

present

Attained new accounts and worked with prior customers in data base

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Worked with large and small corporations also independent owners

Built and maintained personal/professional relationships with key contacts, decision influencers, and

decision makers

Identified future opportunities to grow the business within current accounts

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Solved problems and dealt with customer complaints/inquires in a professional manner

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Answered multi-line telephones, take accurate messages, and screen/direct telephone calls

i n a professional manner

Substitute Mail Courier

Solano Community College Fairfield, CA 01/13-

09/13

Deliver mail and pick up any outgoing and inter office mail to Fairfield, Vallejo, Vacaville, Nut Tree and

SBDC locations

Sort U.S. and intra District mail and deliver to various departments and offices according to established

schedules

Operate computerized postage machines, keyboard, electronic scales and other mail processing equipment;

operate a vehicle for mail deliveries

Sort and prepare out going mail books, packages and express mail; weigh and determine class amount of

postage required

Maintain current balances, monitor records, and provide monthly and/or annual reports of postal accounts for all college

departments; prepare bills to departments on a daily basis for special mailings and accounts.

Responsible for sorting incoming US mail into individual boxes as well as inter-office mail

Prepare mail for following delivery day into appropriate tubs and prepare for next day

delivery

Assist Warehouse Operator with deliveries

Assist in receiving telephone calls as well as office visitors, provide routine information or

refer caller to appropriate personnel

Perform related duties as assigned

Executive Assistant

Pellaton Enterprises Inc.Brentwood, CA 11/10-12/12

Scheduled commitments to maximize boss's time efficiency

Answered multi-line telephones, take accurate messages, and screen/direct telephone calls

i n a professional manner

Responds to any inquiries by telephone, mail, email/website or fax or refers the customer to the appropriate

person

Manage and prioritize the multiple tasks that have been assigned

General office duties

Outside Sales Representative

Unifirst Corporation Stockton, CA 5/08-8/09

Worked with large and small corporations also independent owners

Attained new accounts and worked with potential customers in data base

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Created and set my own appointments by making phone calls or cold calls

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Scheduled weekly appointments based on Customer Needs Analysis and presentations while having a

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minimum of 45 face to face unscheduled meetings

Assisted drivers and District Mangers at pre installs and initial deliveries to new customers businesses

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Route Sales Representative-

G&K Services Hayward, CA 4/07-5/08

Worked with National accounts in the industrial marketplace

Built and maintained personal/professional relationships with key contacts, decision influencers, and

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decision makers within assigned accounts

Identified future opportunities to grow the business within current accounts

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Solved problems and dealt with customer complaints/inquires in a professional manner

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I nsurance Agent

New York Life Stockton, CA 5/05-

4/07

Conducted business with individual clients and small business owners

Managed and created my own clientele

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Operated quarterly trade shows representing New York Life

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Educated and sold life insurance products to clients

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N orthern California Sales Representative

Binding Brauerei USA Norwalk, CT 10/00-5/05

Sole representative for Clausthaler N/A beer, Radeberger Pilsner

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Developed 400 new accounts in 2004 on and off premise

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Worked closely with 9 Bay Area distributors, participating in weekly ride along

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Monitored pricing at accounts on regular basis also ensured POS was visible

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Quarterly presentations to small chain store buyers to implement in house store ads and secure displays

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Sold in and built displays, 25 case average in high traffic areas

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Responsible for securing space at multiple Beer Festivals in Nor Cal and Arizona

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Launched weekly on premise events to promote product

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4/90-10/00

Delivery D r iver/Sales Merchandiser

Country Floral Supply Hayward, CA

Drove bobtail truck to Northern California Costco stores

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Worked w/Costco Wholesale Management to secure floor space and placements of product

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Delivered daily route consisting of a four Costco stores

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Accountable for all inventory delivered on route

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