Manager Management

JOHN A. PLUMMER

*** ******* ***** ******, ** ****5. Home Phone: 770-***-****, Mobile 770-***-****

EXECUTIVE PROFILE

Senior Strategic IT Administrator and Architect with 20 years’ progressive experience leading global operations,

multimillion-dollar programs, and complex engineering initiatives for aerospace, medical suppliers, and financial

sectors – with cost reductions initiatives saving millions of dollars to top and bottom lines. Particularly effective

restructuring, streamlining, and strengthening business processes to maximize performance and profitability across

operations. Successful building and directing high-performance teams that collaborate as focused units to achieve

aggressive business goals. Excellent level of analytical ability and a proven ability in project management skills to

manage multiple and significantly complex projects

CORE LEADERSHIP COMPETENCIES:

• IT Infrastructure & Operations Management • ITIL Foundation, SCOM, SCCM

• Team Leadership & Collaborations • Enterprise Security & Risk Management and

Mitigation.

• Technical Support Management • DR/BC/Economic Recovery

• Data Centre Management • IT Architecture

PROFESSIONAL EXPERIENCE

PlumTech Computer Services- Cherokee County- Self Employed (June 2013-Present)

Consultant

Maintaining computers (desktop and servers), in various medical and law offices throughout northern Georgia.

Selected Achievements:

• Deploying internet access, Wi-Fi, for doctor and attorney offices.

• Ensuring uptime, installing vital medical and legal software.

• Certifying medical offices and systems for HIPAA compliancy

Transunion LLC. Atlanta, Georgia (October 2004 to April 2013)

Data Center/Compliance Manager (January 2011 to April 2013)

Planned and implemented comprehensive infrastructure, data centers (Atlanta, Chicago, Gatesburg, and

Johannesburg), as well as compliance and risk management initiatives in a high volume environment. Managed

global teams and projects with budgets in excess of $8.2 million. Led process improvement initiatives with focus on

system/ process security and optimization.

Selected Achievements

Architected the design of three Data Centers in locations around the US; as well as design four level office

environments. Directed facilities management, including UPS, FM 200 Fire Suppression as well as the

deployment of the new HI-Fog Suppression systems; HVAC, server rack security, building generators and

low voltage cable design. Daily operations encompassed all aspects of enterprise systems infrastructure and

production support to include: Windows, Linux, EMC & Netapp Storage,SQL, Network, Servers;

Production and development systems. Managed first level recovery response to all disruptions in production

processing.

Managed problem resolution and support processes to facilitate the prompt identification, resolution and

escalation of data center issues; to include problems linked to decisioning processing, hardware, automation

tools and systems alerts/messaging.

Researched new technologies and calculated future needs to achieve accurate capacity planning. Internal

subject matter Expert on Data Center design, implementation, optimization and consolidation. Implemented

cost, risk and benefit analysis on each deployment. Negotiated all vendor agreements and contracts.

Conducted in-depth information technology risk assessments including identifying and documenting

controls, creating detailed process flows, identifying potential gaps and/or inconsistencies and making

sound recommendations for improvement and/or mitigation.

Facilitated global data quality plans, information integrity and security reviews (including transaction

testing) over credit bureaus core databases and related vendor information providers. Implemented proper

controls and monitoring to ensure sustainable fixes were deployed.

Developed Vulnerability Assessment & Mitigation Methodology for updates, patches and penetration

vulnerabilities. Directed & managed business-critical information, security initiatives involving encryption

of customer data to ensure compliance with PCI, HIPAA (EMR servers); SOX 404 & SSAE-16. Managed

all internal and customer audits. Risk and Incident management coordinator. Developed & implemented

Project Plan for Disaster Recovery\Business Continuity Plan for Atlanta office.

Created an enterprise wide “Run Book” that defined the Production, Troubleshoot, Maintenance, Technical

Support, System Operations and Data Center Environments for the Atlanta Office.

Senior Leadership Achievement Award – 2012

Transunion LLC.

Infrastructure Operations & Internal Support Manager (October 2004 to January 2011)

IT visionary responsible for providing strategic direction and input into enterprise wide system selection, architecture

and design.

Selected Achievements:

Lead the department of the globally dispersed group of strategy and architecture, spanning global locations

between USA, Canada, S.A., and India and consisting of a team of 7-8 architects. Disciplinary and

budgetary responsibility for the group and team building efforts and certifications.

Architected &deployed ASP Windows Development & UAT environments for International customers.

Managed various projects budgets from $7 to $18 million. Successfully managed vendor analysis and

performance management process with primary consideration given to cost effectiveness and operational

efficiency. Project lead for International SDLC of new decisioning program.

Implemented information security policies, procedures and compliance programs for the organization;

reviewed existing security plans to facilitate problem resolution of all vulnerabilities and deviations.

Successfully managed the vendor analysis and performance management process with primary

consideration given to cost effectiveness and operational efficiency. Setup asset management protocol for

Atlanta office.

Managed multiple teams and functions to include: Technical Support, Windows Operations & Infrastructure

Environments, Data Center, Facilities, Voice and Data, VDI (Citrix/VM Ware) and Cloud support for

offshore users. Handled the most complex customer complaints or enquiries.

Experienced in Architecting, Supporting and Management of enterprise-level Microsoft server

environments to include Microsoft Server 2008, MS SQL, MS Exchange 2010, and Active Directory with

Windows 7 clients, Exchange, DNS, WSUS, MS Service Manager, SCCM and SCOM Technologies.

Managed teams as well as Project Lead for Windows 7 migrations of physical and VDI desktops from Win

XP to Win 7. Managed Deployment team for all system updates, patches, and new software distribution; in

accord with CM policies.

31%+ reduction in project lead-times by reorganizing and combining IT engineering, procurement,

installation, and commissioning functions into operations teams to facilitate the delivery of network

products and services. Monitored random calls to improve quality minimize errors and track operative

performance, (More details on this position if requested.).

Computer Science Corp. /UTC Windsor Locks, Connecticut (February 2003 to September 2004)

Windows Systems Engineer (Contractor)

Windows Systems Engineer responsible for installing, deploying, maintaining and troubleshooting systems and

software on enterprise-wide client and server machines.

Selected Achievements:

Designed and performed disaster recovery tests for 400 server farms across multiple data centers in US &

Asia. Advisory capacity for construction new 60,000 Sqft Data Center for United Technology.

Responsible for the technical design, planning, system optimization, integration, implementation, security

and forecasting of complex, multiphase Data Center infrastructure and projects.

Managed the installation of Windows 2003 and Windows 2008 domains in mixed environments.

Performed a refresh upgrade for 250 Windows Servers, upgrading from Windows 2000 server to Windows

2003 64bit servers & to new HP Blade systems. (More details on this position if requested).

Internet Business Systems Bloomfield, Connecticut March 2001 to February 2003)

Project Manager\Systems Analyst

Provided project lifecycle leadership over all phases of enterprise wide IT implementations within a multistate and

muliti-corporate environment.

Selected Achievements:

• Successfully managed the design and deployment of Wi-Fi & Citrix Metaframe rollout for multiple

hospitals, doctor offices, and other private and public instructions in Connecticut (New Britain Hospital,

Hartford Hospital, and Choate School e.g.). Architect & Project lead on deployment of 100 Citrix multi-

farm Servers, impacting 1800 users across the above multifaceted organizations. (More details on this

position if requested.

Moore Medical Corporation New Britain, Connecticut (April 1994 to February 2001)

Senior Network Systems/Helpdesk (Call Center) Manager

Consistent record of improving productivity and efficiency while reducing costs. Able to bridge the gap between technical

and non-technical persons.

Selected Achievements:

• Led a team of 30 techs and programmers, providing support and development for all operations, networks,

servers,infrastructure hardware and software; as well as some third- line hardware and end-user software.

• Developed and Managed Technical Support Team in Call Center environment with Nortel’s Symposium and IVR

systems.

• Responsible for the deployment, management and maintenance AS 400 systems, Cisco Networks, Apple

Servers, Novell Infrastructure, and Microsoft Servers. (More details on this position if requested.)

TECHNICAL PROFICIENCY

Operating Systems: Windows Server 2008, Windows Server 2003, Windows 2000 Server, Windows 7.0,

Windows XP, Windows Vista, Windows 2000 Professional, IIS5

Hardware Servers: IBM, Dell, HP, Cisco Unified Computing System (UCS) Blade, Siemens/NEC, AS

400, eServer, Server Rack, Open Frame Rack to the 2 Post Rack (42u to a 48u racks)

Data Center Management: APC UPS, Cumming Generators, Cabinet Cabling, Power Distribution Units

(PDUs), APC InRow and Liebert AC Units

Applications: JD Edwards Back Office, Project Server, Goldmine-Front Office, Clarify CRM, Siemens,

NEC, Nortel Exchange 5.5/2003, Siemens Phone Switch, Symposium, Citrix Xen-Desktop, Solarwinds, Tivoli,

Hyena, Languard, VMware, APC InfraStruxureWare Systems

Compliance: Sarbanes-Oxley, PCI, Sox SAS-70, SSAE-16, HSEEP, HIPPA, Dodd-Frank and FTC

General: DNS. TCP/IP,System Center Configuration Manager (SCCM), System Center Operations

Manager (SCOM), MS Service Manager, HP Quality Center (QTP), Splunk, ITIL; Ticketing: Tigerpaw,

Unicenter and Remedy; Methodologies Waterfall

EDUCATION & TRAINING

University Of Wyoming, Laramie, WY

54 Credits out of 120, Major-Social Science New Horizon, Atlanta, GA

ITIL Foundation Training

Pace University, New York, NY

10 Credits, Major City Government Business New Horizons, New Haven, CT

Management. A+

Connecticut Computer School, New Britain, CT.

The Knowledge Institute-PMI, Atlanta, GA Novell

PMP Training,

AMA Hartford, CT - Business Enhancement

IKON, Bloomfield, CT Project Management.

Microsoft Certified Systems Engineer

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