Customer Service Accounting

DAGNINET AYELE

*** **** **** ****** . *** . Kansas City, MO 64105 . 913 271

**** . aceeg3@r.postjobfree.com

Relevant Coursework

Knowledge applications of principles and processes of accounting and

business, to provide customer and personal services. This includes

application of accounting principles and business polices of organizations

for customer needs, assessments, meeting quality standard, services, and

evaluation of customer satisfactions.

Education

Baker University, Lee's Summit, MO

Master's in Business Administration, Dec 2013

Experience

Kansas City Transportation Group Kansas City, MO

Driver 1/2013 - Present

Maintained daily direct and indirect client relations operations including

taxi service when customers call in, providing company information to

customers and directing customer appropriately based on their needs in the

city, in the airport and other historical places. Verified daily cash

records were accurate and complete and conducted necessary postings to

Accounts Payable. Assembled paperwork for dealer rental program and

completed follow through of customer agreement. Performed office

administrative duties as need to enhance the cohesiveness of the office.

Phillips 66 gas station Lenexa Kansas

cashier 2/2008 - 1/2010

Receive payment by cash, check, credit cards, vouchers, or automatic

debits. Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints,

Answer customers' questions, and provide information on procedures or

policies,

Doubletree Hotel Overland Park, KS

Banquet 2/2008 - 2/2009

Greet attendees and serve as masters of ceremonies at banquets, store

openings, and other events. Knowledge of principles and processes for

providing customer and personal services. This includes customer needs

assessment, meeting quality standards for services, and evaluation of

customer satisfaction.

Ethiopian Customs Authority Addis Ababa, Ethiopia

Accounting (Internal Auditor) 4/200 - 2/2006

Collect and analyze data to detect deficient controls, duplicated effort,

extravagance, fraud, or non-compliance with laws, regulations, and

management policies, Prepare detailed reports on audit findings. Inspect

account books and accounting systems for efficiency, effectiveness, and use

of accepted accounting procedures to record transactions.

Examine records and interview workers to ensure recording of transactions

and compliance with laws and regulations.

Examine and evaluate financial and information systems, recommending

controls to ensure system reliability and data integrity. Review data about

material assets, net worth, liabilities, capital stock, surplus, income,

and expenditures.

Confer with company officials about financial and regulatory matters.

Relevant Skills

Typing to 60 WPM Computer literate - MS Office Suite

Basic bookkeeping Customer service

Office machines Multi-tasking

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