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Professional Summary
Highly motivated, hard working, individual, that is responsive to training. Dependable, dedicated, and focused on
providing optimum client/customer care. Office Assistant with 1 year of billing and coding, patient charting,
insurance claims and appointment scheduling in a busy medical office setting.
Skills
Excellent communication skills Criminal law knowledge
Professional phone etiquette Financial and estate planning
Customer service-oriented Excellent judgment
Flexible Specialty in [Probate]
Accurate and detailed Licensed Paralegal
Works well under pressure Efficient multi-tasker
Pleasant demeanor Typing speed [40] WPM
Critical thinker Conscientious
Strong work ethic Takes direction well
Highly organized Adaptable
Strong decision maker Office support (phones, faxing, filing)
Strong problem-solving capabilities Resourceful and reliable worker
Self-sufficient Medical terminology expert
Energetic and proactive Quick learner
Excellent work ethic Professional and mature
Legal research Independent worker
Team player Medical billing
Observant HIPAA compliance
Active listening skills HCFA Common Procedure Coding Systems (HCPCS)
Computer literate CMS-1500 billing forms
Work History
Housekeeper, 08/2013 to 02/2014
Christopher House – Wheat Ridge, CO
Maintained a clean reception area, including lounge and associated areas.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Fitting Room Attendant, 01/2012 to 06/2012
ARC Thrift Store – Thornton, CO
Answered customer questions and provided information on sale events.
Maintained clean and orderly fitting rooms.
Addressed customer complaints and referred to management.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Security Officer, 01/2011 to 09/2011
Vets Securing America – Ft. Collins, CO
Patrolled low-income housing properties to ensure safety in their homes.
Investigated resident complaints.
Recorded daily reports and incidents.
Detected suspicious activities and watched for criminal acts and rule infractions.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Security Guard, 03/2010 to 11/2010
Spear Security – Denver, CO
Secured private pool area and playground, in Housing development.
Enforced pool area rules.
Recorded daily reports and incidents.
Warned offenders about rule infractions and violations and verbally evicted violators from premises.
Circulated among visitors, patrons and employees to preserve order and protect property.
Detected suspicious activities and watched for criminal acts and rule infractions.
Education
Ft. Collins, COAmerican Institute of Bail Bonding and Bail Enforcement 2008 Certificate of
Completion Denver, CO: Medical Claims and Billing Specialist, Current
US Career Institute - Fort Collins, CO
Continuing education in Medical Administrative Assistant
Associates of Applied Science: Paralegal Studies, 2001
Metropolitan College - Albuquerque, NM
Coursework in Law Enforcement
Coursework in Paralegal Studies
Accomplishments
Data Entry -
Reviewed and updated client correspondence files and scheduling database.
Telephone Service -
Professionally processed 80+ calls per day, providing information and service to ensure customer
satisfaction.
Product Promotion -
Up-sold products and motivated customers to upgrade current product plans.
Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term
relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
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