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Customer Service Administrative Assistant

Location:
Wheat Ridge, CO
Posted:
June 02, 2014

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Resume:

Copy of Candice Chavez Resume * Try it

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Professional Summary

Highly motivated, hard working, individual, that is responsive to training. Dependable, dedicated, and focused on

providing optimum client/customer care. Office Assistant with 1 year of billing and coding, patient charting,

insurance claims and appointment scheduling in a busy medical office setting.

Skills

Excellent communication skills Criminal law knowledge

Professional phone etiquette Financial and estate planning

Customer service-oriented Excellent judgment

Flexible Specialty in [Probate]

Accurate and detailed Licensed Paralegal

Works well under pressure Efficient multi-tasker

Pleasant demeanor Typing speed [40] WPM

Critical thinker Conscientious

Strong work ethic Takes direction well

Highly organized Adaptable

Strong decision maker Office support (phones, faxing, filing)

Strong problem-solving capabilities Resourceful and reliable worker

Self-sufficient Medical terminology expert

Energetic and proactive Quick learner

Excellent work ethic Professional and mature

Legal research Independent worker

Team player Medical billing

Observant HIPAA compliance

Active listening skills HCFA Common Procedure Coding Systems (HCPCS)

Computer literate CMS-1500 billing forms

Work History

Housekeeper, 08/2013 to 02/2014

Christopher House – Wheat Ridge, CO

Maintained a clean reception area, including lounge and associated areas.

Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Disinfected and mopped bathrooms to keep them sanitary and clean.

Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

Fitting Room Attendant, 01/2012 to 06/2012

ARC Thrift Store – Thornton, CO

Answered customer questions and provided information on sale events.

Maintained clean and orderly fitting rooms.

Addressed customer complaints and referred to management.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Described product to customers and accurately explained details and care of merchandise.

Organized store merchandise racks by size, style and color to promote visually appealing environment.

Security Officer, 01/2011 to 09/2011

Vets Securing America – Ft. Collins, CO

Patrolled low-income housing properties to ensure safety in their homes.

Investigated resident complaints.

Recorded daily reports and incidents.

Detected suspicious activities and watched for criminal acts and rule infractions.

Warned offenders about rule infractions and violations and verbally evicted violators from premises.

Security Guard, 03/2010 to 11/2010

Spear Security – Denver, CO

Secured private pool area and playground, in Housing development.

Enforced pool area rules.

Recorded daily reports and incidents.

Warned offenders about rule infractions and violations and verbally evicted violators from premises.

Circulated among visitors, patrons and employees to preserve order and protect property.

Detected suspicious activities and watched for criminal acts and rule infractions.

Education

Ft. Collins, COAmerican Institute of Bail Bonding and Bail Enforcement 2008 Certificate of

Completion Denver, CO: Medical Claims and Billing Specialist, Current

US Career Institute - Fort Collins, CO

Continuing education in Medical Administrative Assistant

Associates of Applied Science: Paralegal Studies, 2001

Metropolitan College - Albuquerque, NM

Coursework in Law Enforcement

Coursework in Paralegal Studies

Accomplishments

Data Entry -

Reviewed and updated client correspondence files and scheduling database.

Telephone Service -

Professionally processed 80+ calls per day, providing information and service to ensure customer

satisfaction.

Product Promotion -

Up-sold products and motivated customers to upgrade current product plans.

Customer Service

Consistently received positive feedback from guests and created repeat business by developing long-term

relationships with customers.

Handled guest complaints, maintaining a positive dining experience for all rest.

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