***** **** *****

Terrace

Olathe, Kansas

*****

Cell: (913) 972-

0210

Home: (913) 397-

0203

Melinda E. Coleman, PHR

SUMMARY

A results driven Human Resources professional with a Masters Degree in

Human Resources and over 17 years of multi-site, multi-state experience in

organizations ranging from 50 to 2,300 employees. Proven abilities in HR

operations including benefits administration, employee relations, policy

and procedure development and implementation, training and development,

recruitment, recordkeeping, payroll, safety and worker's comp.

PROFESSIONAL EXPERIENCE

UPPER LAKE PROCESSING SERVICES, INC. 2013 -

2014

ULPS specializes in processing transactions for financial institutions

through an inbound-outbound call center.

Human Resources Manager

. Directed and coordinated Human Resources activities such as benefits,

compensation, employee relations, job descriptions, performance

evaluations, recruitment, terminations, performance management, training

and development and worker's compensation.

. Developed, implemented and administered company policies, specifically

those related to Human Resources.

. Served as an advisor to management in order to assist them in developing

a full understanding of hiring principles, employment law, policies and

procedures.

. Counseled management on employee relations including performance, policy

violations, LOAs, disciplinary action and termination; counseled

employees as needed; addressed staff complaints and helped resolve

issues.

. Drafted and administered corrective actions to employees for attendance,

conduct and performance. Tracked all corrective actions and determined

when to progress to the next step in the disciplinary process.

. Coached managers and employees on employee relations issues in order to

improve individual and team effectiveness. Guided managers and employees

on company policy and employment law.

. Recruited to fill all open positions; this included recruitment planning,

job advertisement and posting, candidate evaluation, candidate interview

and referral, background checks, and recruitment documentation.

. Oversaw HR elements of payroll utilizing Paychex and ADP HRIS systems.

Verified hourly employee time records, making adjustments when necessary,

authorized adjustments, and approved payroll for processing.

H&R BLOCK 2012 -

2013

H&R Block is one of the world's largest tax services providers, utilizing

more than 100,000 highly trained tax professionals and having prepared more

than 550 million tax returns worldwide since 1955.

Associates Relations Advisor (Seasonal position)

. Responsible for associate relations concerns at all levels, by

counseling associates and leaders; mediating and resolving disputes

between associates and leaders; conducting investigations and audits in

accordance with federal, state and/or local employment laws and H&R

Block policies and Code of Business Ethics and making recommendations

for appropriate action up to and including termination of employment.

. Provides guidance and coaching to leaders and associates regarding

employment and work-related concerns.

. Ensures detailed documentation of associate relations issues using the

Clarify and PeopleSoft systems. Maintains confidential paper files, if

applicable.

. Ensures all human resources activities are in compliance with H&R Block

values and regulatory guidelines; ensures a consistent application of

human resources policies and practices.

. Responds to associates concerns received via telephone, letter or e-

mails.

. Ensures positive interaction with associates and leaders and help to

resolve conflicts.

MELINDA E. COLEMAN, PHR PAGE 2

THE GREAT PLAINS LABORATORY, INC. 2009 - 2012

The Great Plains Laboratory, Inc. (GPL) is the global leader in metabolic,

environmental, and genetic testing. GPL produces and distributes testing

kits to global clients.

Human Resources Manager

. Directed and coordinated Human Resources activities such as benefits,

compensation, employee relations, job descriptions, payroll, performance

evaluations, recruitment, terminations, performance management, training

and development and worker's compensation.

. Developed, implemented and administered company policies, specifically

those related to Human Resources.

. Served as an advisor to management in order to assist them in developing

a full understanding of hiring principles, employment law, policies and

procedures.

. Counseled management on employee relations including performance, policy

violations, LOAs, disciplinary action and termination; counseled

employees as needed; addressed staff complaints and helped resolve

issues.

. Conducted investigations related to employee complaints, summarized

results and recommended future actions.

. Recruited to fill all open positions; this includes recruitment planning,

job advertisement and posting, candidate evaluation, candidate interview

and referral, background checks, and recruitment documentation.

. Responsible for the ADP HRIS system.

. Worked in conjunction with legal counsels to assist employees in

obtaining H1-B VISAs.

NEW THEATRE RESTAURANT 2001 - 2009

The New Theatre Restaurant presents comedies and musicals and employs a

staff of over 200 and hosts more than 200,000 guests annually.

Director of Human Resources

. Restructured the human resources department and developed it into one of

knowledge and trust.

. Directed and coordinated Human Resources activities such as benefits,

compensation, employee relations, performance evaluations, recruitment,

terminations, training, worker's compensation and the HR budget.

. Developed and implemented company policies, specifically those related to

the Human Resources function.

. Researched and developed new benefit programs and implemented three out

of the four programs. Brought all health and welfare plans into

compliance. Redesigned 401(k) plan, increased participation and brought

the plan into compliance.

. Redesigned recognition program, new hire procedure and advertising

methods, and an orientation program.

. Coached managers and employees on employee relations issues in order to

improve individual and team effectiveness. Guided managers and employees

on company policy and employment law.

. Conducted internal investigations when there were complaints made by

employees or managers.

. Developed training programs for managerial staff to help guide them in HR

principles.

. Maintained and updated employee records using ABRA, Attendance PRO and

MAS*90 HRIS systems.

MURPHY-HOFFMAN COMPANY 1997 - 2001

MHC operates across 11 states, with 55 dealerships, in 11 states with 4

full service transport refrigeration locations, 34 full-service leasing and

rental operations and a finance company which offers a complete array of

finance and insurance services.

Benefits Specialist 2000 - 2001

. Administered employee benefits program.

. Researched new benefit options, developed materials to educate employees

about benefit plans and responded to employee inquiries regarding

benefits and processed all benefit enrollments.

. Conducted benefit presentations to upper manager and executives.

. Conducted training presentations related to HR topics to upper management

and executives.

MELINDA E. COLEMAN, PHR PAGE 3

Human Resources Assistant

1997 - 2000

. Provided administrative support to the Director of Human Resources.

. Handled administrative tasks related to benefits plan and helped

administer employee benefits program.

. Assembled, updated and distributed Employee Handbooks and procedure

manuals.

. Completed all verifications of employment.

. Maintained and updated employee records using AS 400 systems.

EDUCATION PITTSBURG STATE UNIVERSITY - Pittsburg, Kansas

Bachelor of Business Administration, Management

OTTAWA UNIVERSITY - Overland Park, Kansas

Master of Arts, Human Resources Management

CERTIFICATION PHR - Professional in Human Resources

January 2006 - current

COMPUTER

SKILLS Microsoft Office - Word, Excel and Power Point

ABRA ADP AS 400

Attendance Professional MAS * 90 Paychex

PeopleSoft

AFFILIATIONS Employment Practices Network (EPN)

Society of Human Resources (SHRM)

Society of Human Resources of Johnson County (SHRMJC)

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