Customer Service Sales
Resume:
BARBARA PRATT
**** ********** * * *******, ON N8t2C1 aceebt@r.postjobfree.com
SU M M A RY OF
Q UAL I F ICAT I O NS
Offering more than 20 years of successful event planning and management experience
combined with extensive t raining in communication skills, customer relations and
h uman resources. Certified and t rained in numerous workshops. A strong foundation
i n techniques and understanding in consumer needs. I am confident, educated, and
personable; I have a keen understanding of working with the public. Extremely
successful at establishing a comfortable client / staff relationship. Available for all
shifts.
E XPER I E NCE, CERT I F ICAT IONS, AND
SK I L LS
• Negotiating Commit tee Chair • Health and Safety Chair •
Leadership/Management
• Stress & Crisis Management • Core Certified Health & Safety • Media L iaison
• Local Union President • Training The Trainer Certified • Cost Control
• Investigative Reporting • Union Counselor • Public Speaking
• Labor/Mgmt. Grievance Chair • Cur riculum Development • On
L abour Federation
2
KIM MILLER • Page 2
PROFESSIONAL EXPERIENCE CONTINUED
• Arbitration Delegate • Workers Compensation Certified • WH I M IS
Certified
PRO F ESS I O NA L EX P E R I E N C E
Technical Support Agent Certificate #200036605
A pril 8, 2013
K M ichaels Flowers and Gifts F loral Designer / Manager Windsor, On
2012-2014
Trained and proficient in assisting customers with all their specific needs from
consultation to f loral design. Responsibili ties included, all management needs
of the shop, maintain ordering, inventory, daily sales and quality control. Key
holder and worked all shifts.
BARBARA PRATT
2725 Buckingham D r Windsor, ON N8t2C1 aceebt@r.postjobfree.com
Ambiance Productions Owner/Operator W indsor, On
1999–20012
Ambiance Productions, a leading innovator in design and décor for weddings and
special events.
Oversee all sales and business development functions including new products,
account management, customer relationship development, contract negotiations,
© Copyright 2003 CareerPerfect.com
event planning and execution, retail merchandising and order fulfillment.
Responsibilities included Profit/Cost and budget reporting, team t raining, coaching
and mentoring for a North American network of sales managers and marketing
associates, payroll, scheduling, cost control and all computer and clerical office
operations. Developed and implemented strategic marketing plans and
penetration. Assisted customers with all services and special needs. Actively
i nvolved in many community projects and charitable activities.
G rower Direct / Family Flowers Assistant Store Manager Windsor, On.
1995–1999
Key holder - Duties included f loral design, event planning, retail sales, customer
consultations, and service, payroll, scheduling and cost control posting.
Merchandising and window design.
W indsor Board of Education Teacher Windsor, On
1987–1995
Adult Education teacher D uties included development, implementation, and
delivery of educational programs in Cake Decorating, and Floral Design.
Canteen of Canada Local Union President E xecutive Dining Cook Windsor,
On. 1983–1995
Canteen of Canada provided cafeteria and dining room style food services in local
automotive plants and executive offices in the Windsor area E lected Union
P resident, RWDSU/Steelworkers Union . As President, related positions included
Health and Safety Chairperson, Workers Compensation Rep, OFL Union Counselor,
and Certified Advanced Teaching Inst ructor. Responsibilities included: daily
scheduling for 250 full time staff, in accordance with the guidelines established in
t he collective agreement. All hourly and holiday pay assessments, and filing daily
and weekly reports as required. All negotiations, collective bargaining, dispute and
conflict arbitration, public speaking engagements, delivery of certified t raining in
leadership and management development, stress management, communications
s kills, Occupational Health and Safety modules, and WHI M IS modules. I have a
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KIM MILLER • Page 2
PROFESSIONAL EXPERIENCE CONTINUED
strong foundation in consumer needs and customer service. I also have computer
s kills in maintaining and posting all clerical operations.
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