Customer Service Maintenance
Resume:
T iara Jean Moore
N eckargemund, Bad
Wurttemberg
Germany 69151
M obile: 0049-173-794-1167
E mail:
r **********@*******.***
ACH IEVE MENTS:
• Over 11 years of progressive logistical experience with the United States Army.
• Manages hand receipted for equipment and products in excess of over $9.5 million dollars.
• Supervised and trained soldiers, on SAMS-1E, SAMS, and ULLS-S4 as well as third nations country (TNC) and
c ivilians.
E DUCAT ION:
I ntroduction to Arabic Course, Doha Qatar, 2007
Bachelors of Arts Degree in Psychology from the
U niversity of Ma ryland European Division, Heidelberg Germany, May 2006
I nstructor’s Certification Maintenance, United States Army, Vilseck Germany, 1999
Standard Army Maintenance System Level I Course, United States Army, Vilseck Germany, 1997
Basic Noncommissioned Officer’s Course, United States Army, Ft. Lee, Virginia, 1996
TAMMS and PLL Course, United States Army, Vilseck Germany, 1996,
P rimary Leadership Development Course, United States Army, Ft. Lewis, Washington, 1991
Head-start to I talian Course, United States Army, Vicenza I taly, 1991
Maintenance Management System Course, United States Army, Ft Lewis Washington, 1990
Prescribed Load List Management Course, United States Army, Ft. Lewis, Washington, 1990
Head-start to German Course, United States Army, F rankfurt, Germany, 1987
Logistical Automation Specialist Course, United States Army, Ft. Jackson, South Carolina, 1987
Wayne County Community College, Detroit Michigan, June 1986
Mu r ray Wright High School, Detroit M ichigan, June 1983
T raining:
CP CPR qualified, ECPRCERT IF ICAT ION, Salerno, Afghanistan, 2013
CPR qualified, I T T I ndustries, Doha Qatar, 2007
Unit Field Sanitation Course, United States Army, Kaiserslautern Germany, 1999
Technical Supervisor Course, United States Army, Mannheim Germany, 1996
Combat Life Saver’s Course, United States Army, Vicenza I taly, 1992
I nformation Systems Course, United States Army,
N BC Defense Course, United States Army, Vicenza I taly, 1992
Community Awareness Readiness Enhancement Course, United States Army, F rankfurt Germany, 1988
SAMS-E Certification 2005
SECUR I TY CLEARANCE: H ighest clearance held: Secret, active
APPROVED: January 12, 2009
Qualifications:
• Over 7 years of diverse assignments ranging from admin to food service.
• Works well in diverse groups and settings.
EQU IP MENT:
U.S. Government Motor Vehicle Operator’s Identification Card number C-6246, AGS KU, D riving
T raining Camp, Arifjan Kuwait
Mitsu Canter 3.5 K
Forklift 4K, 6K, 10K
N TV 2-9 PASSENGERS
Gator 2 PASSENGERS
Scissor Lift 1-2 PASSENGERS
Snorkel S2033
07/2010-08/2013-SAIC-DOL-Proper rty Book Specialist
• Major responsibilities:
• Received and inventoried equipment coming into the DO L-Bagram, JPO -MRAP Program
• Ensured proper receipt documentation for processing and delivery of all supplies and property using
p rocedure in accordance with AR710-2-1.
• Inspected and reviewed all incoming property for proper documentation, classification and compliance with
standards
• Received and counted stock items, and record data
• Verified inventory computation by comparing them to physical counts of stock, and investigates discrepancies
a nd/or adjust errors with explanations for internal audits
• Stored items received from SSA, and GSA in an orderly and accessible manner in proper containers, tri-wall,
e tc., or other areas
• Maintained property records to include tools, expendable/non-expendable property registers in compliance
w ith regulations.
• Maintained tracking log of all hand receipts, issue and tu rn-in documents on property, to DR MO, etc.
• Examined and inspect stock items for wear and defects, reporting any damage to supervisors
• Generated daily transportation and supply reports
• Researched status on cargo shipments and supplies in L IW/RF-I T V
• Coordinated cargo/container movement via crane/forklift/retch/flatbed with movement control authorities
• Submitted T MR’S/LMR’S to MCT AIR for cargo via plane and MCT GROUND for cargo via t ruck
• Coordinated milita ry escort with MCT GROUND for the movement of armored cargo
• Assisted in the DRAWDOWN of FOB’S by the turn in of classes 2,3,4,9 of supply to DRMO and SSA
• Conducted customer reconciliation on order supplies
• Coordinated movement of incoming cargo to the customer
• Constructed assembly and break=down of 463L cargo pallets
• Responsible for the signing in/off FOB of local Afghan t ruck drivers on the FOB for cargo movement
12/2009-05/2010- CSA-TRC Senior Supply Tech
• Major responsibilities:
• Managed inventory in CI IC 7 secure item cage – red hat certified with key control management
• Ensured proper receipt, documentation, processing and delivery of all supplies and property
• Inspected and reviews all incoming property for proper documentation, classification and compliance with
company policy safety standards
• Receives and counts stock items, and record data
• Verified inventory computations by comparing them to physical counts of stock, and investigates
d iscrepancies and/or adjust errors with explanations for internal audits
• Stored items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
• Cleaned and maintains supplies, tools, equipment, and storage areas in order to ensure compliance with
safety regulations
• Maintained records on the use and /or damage of stock or stock handling equipment
• Examined and inspects stock items for wear and defects, reporting any damage to supervisors
11/2008-05/2009-Computer Science Corporation – Logistics Senior Associate
M ajor responsibilities:
• Operated unit level computer and prepared all unit/organizational supply documents
• Requisitioned parts using SAMS-1E STAM IS system
• Opened and Closed Work Orders
• Assigned Man-hours to jobs based on mechanics completing task
• Analyzed statistical data and reports to ascertain trends, conformance to standards and directives, and
e fficiency of operations
• Recovered B16 classified and unclassified equipment found on installation daily from source of supply Class
I I, IV, V I I, and IX yards
• Maintained spread sheets to aid in the performance of searches and indicated the locations of captured
m aterial.
• Averaged weekly saving for the U.S. government at 1.58 million dollars worth of lost or recovered government
equipment in the South West Asia region
• Maintained manual and automated records for requisitioning, receiving and storing supplies, repair parts
a nd equipment
• Provided a weekly report on the items captured during the week to site supervisor in a timely manner
• Assisted in the De-installation of 120 M1114 H M MV’s, to include de-installing 80 Blue Force T racking Systems
( BFT) as well as in the shipping of 30 T ri-Walls of Depot Level Repairable (DLR) and BFT to Kuwait
• Located and identified C4ISR equipment at RPAT SR equipment at RPAT Yards and other locations
t hroughout theater
• Ensured equipment was clean, sorted by type documented and shipped to the desired location
• Packed, w rapped, shipped and recorded each piece of equipment according to the procedures
11/2007-08/2008 – Blackhawk Management Corporation – Receiving/Shipping/Issue clerk
M ajor responsibilities
• Issued class IV,I I equipment by generating customer verification list in the SARSS1 operating system and
p rocessed documentation and verified customer pick-up list
• Requisitioned parts utilizing SAMS-1E STAM IS system
• Opened and Closed Work Orders
• Assigned Man-hours
• Added, modified and deleted parts from Shop Stock and generated job pick tickets for required work orders.
• Generated D6S,D6K and D6A, researched discrepant parts found on installation, in MROC and ACT files
• Sorted incoming supplies to verify receipt of items on request, in bins, floor and shelves
• Uploaded and downloaded a-locks of class iv parts utilizing a 10K forklift and under, used scissor-lift to fill
customer requests
• Received, unpacked, sorted, scanned and verified contents of class IX parts
• Performed warehouse inventories and reconciliations
05/2005-07/2007 – I T T System Division – Supply/Prescribed Load List/Army War Deployment Reserve Clerk
M ajor responsibilities
• Operated 5K forklift to downloaded, uploaded, delivered tires to and from the wash-rack to the paint shop
a nd back to point of origin
• Pulled stock to fill customer requests and troubleshot discrepant parts in SAMS-1E STAM IS system
• Generated the parts scanned daily reports, while maintaining personnel accounting reports
• Conducted job order maintenance, performed inventories and updated employee man-hours performed on
m ilitary equipment
• Updated and edited work orders by annotating faults and labor codes, modified and ordered parts for work
o rders
• Updated work order status in operational stock(OP-STOCK)
• Added, modified and deleted parts from OP-STOCK and generated job pick tickets for required work orders
• Annotated zero balances and re-ordered parts with a documents numbers
• Generated daily maintenance report on equipment
• Operated 5K forklift in a tire warehouse
11/2004-04/2005 – EG & G - Warehouse/Transshipment Tech
M ajor responsibilities
• Operated STRATUS hand held device to scan and receive class IX repair parts
• Conducted inventories and closed out open and outstanding requests of class IX repair parts
• Opened and Closed Work Orders
• Requisitioned parts utilizing the SAMS-1E STAM IS system
• Prepared shipment containers using CMATS operating system and used SHIP and TRANSSH IP menus to
c lose out processed parts
• T ransshipped class IX repair parts to designated location within theater
• Conducted research on discrepant repair parts by using FEDLOG and TERRA TER M
02/2004-09/2004 – Mannheim European Commissary – Food Service Worker
Major responsibilities
• Served as delicatessen/bakery assistant in the preparation, presentation and serving of specialty meats,
delicacy preserve
Foods, cheeses, salads, breads and sweets to patrons
• Refrigerated various breads and pastries for the next day’s requirement
• Weighed, priced and wrapped selected foods or baking goods on plates, trays or in bags
• Prepared food, meat and cheese, and bakery displays in counter cases and other display units
• Performed customer service at the service counter by submitting special requests and answered
q uestions about specialty
• foods
• Decorated cakes upon customer requests
• Washed, cleaned, peeled and sliced vegetables from raw food material
• Set up food service counters and heating tables and ovens with hot and cold foods such as sandwiches,
r otisserie chicken, barbecue ribs, breads, cookies, doughnuts, pastries, cakes, meats and cheeses
• Swept, mopped, cleaned floors, tables, sandwich-cheese-and meat bars, rotisserie and industrial ovens
• Cleaned windows and counters, scoured, scrubbed and washed pots, pans and cooking utensil
11/2002-11/2003 – CSA, LTD – ULLS-G/ULLS-S4 Clerk
M ajor responsibilities
Maintained an automated document register of due in class IX repair parts
• Performed bi-monthly customer reconciliations with the Supply Support Activity
• Processed document modifications, follow-ups and cancellations on class IX repair parts
• Conducted tu rn-ins of recoverable, serviceable and unserviceable parts
• Ensured that military equipment was maintained and dispatched in accordance with established
p rocedures
• Researched and analyzed discrepant requests for issues
• Conducted inqui ry of unaccountable military equipment
• Edited and maintained equipment maintenance worksheets, service packets and maintenance
r equests
• Submitted daily transaction diskettes to third shop
• Issued military equipment to military personnel for deployment to I raq
• Operated and managed the ULLS-S4 hand receipt system for 3000+sub-hand receipt holders and
p roperty accountability of 60,000
• Fu rnishing items valued in excess of 7.5 million.
• Performed scheduled back-ups of key data base files and conducted 10% cyclic furnishing inventories
• Coordinated with DPW furnishings warehouse personnel of the issue and tu rn-in of furniture to and
by military and civilian personnel
• Generated, researched discrepant hand receipts and updated the ULLS-S4 system
• Prepared Statement of Charges and Report of Surveys when required
07/2002-09/2002 – 293R D BSB GUESTHOUSE-Custodial worker
Major responsibilities
• Cleaned, swept, mopped and vacuumed rooms, corridors, stairways, and scrubbed maintenance areas
• Cleaned, disinfected and deodorize toilet facilities and emptied trash storage areas
• Ensured linen were changed daily and rendered customer service to military and civilian quest house
occupants
• Maintained stock of room and cleaning supplies and performed other duties as required
08/2001-05/2002 – Brown & Root Services- Document Specialist
Major responsibilities
• Maintained Established and maintained a consolidated PLL/TAMMS section
• an automated document control register of due-in class IX repair parts
• Performed bi-monthly customer reconciliation and requested face to face reconciliations for part
d iscrepancies
• Processed document modifications, cancellations and follow-ups on class IX repair parts
• Performed monthly inventories on class IX repair parts and ensured parts were properly labeled,
stocked and stored
• Prepared and maintained records of equipment usage, history and maintenance
• Conducted tu rn-ins for recoverable, serviceable and unserviceable parts
• Collected, compiled and reported material readiness data to the next higher level
• Ensured that equipment was maintained and dispatched in accordance with established procedures
04/2001-08/2001 – 1ST Personnel Command – M ilitary Personnel Specialist
M ajor responsibilities
• Verified, constructed, edited and finalized award citations for Certificates and Scrolls of
A ppreciation, Certificates of
• Achievement, Army Achievement Medals, Army Accommodation Medals and Military Outstanding
Volunteer Service Medals for
• enlisted and commissioned military personnel
10/2000-04/2001 – Army and Air Force Exchange Service- Warehouse/Operations/Sales Associate Clerk
M ajor responsibilities
• Scanned and processed inbound merchandise into the AAFES automated system
• Stocked, labeled and priced new and miscellaneous merchandise and researched discrepant
shipments and stock
• Performed yearly warehouse inventories on merchandise and rotated and stocked shipments
• Verified and edited price changes on merchandise and performed store and warehouse maintenance
a nd other duties as required
• Inventoried and received incoming merchandise from outside vendors
• Maintained cash registers and cash accountability
• Ensured the set-up of the weekly promotional items on end caps, tables, shelves and constructed,
edited and posted promotional media
04/1999-10/1999 – United States Army- SAMS, ULLS-G Clerk
Major responsibilities
• Maintained Established and maintained a consolidated PLL/TAMMS section
• an automated document control register of due-in class IX repair parts
• Performed bi-monthly customer reconciliation and requested face to face reconciliations for part
d iscrepancies
• Processed document modifications, cancellations and follow-ups on class IX repair parts
• Performed monthly inventories on class IX repair parts and ensured parts were properly labeled,
stocked and stored
• Prepared and maintained records of equipment usage, history and maintenance
• Conducted tu rn-ins for recoverable, serviceable and unserviceable parts
• Collected, compiled and reported material readiness data to the next higher level
• Ensured that equipment was maintained and dispatched in accordance with established procedures
04/1998-04/1999 – United States Army- Reference Specialist
M ajor responsibilities
• Maintained technical reference libraries by locating and posting new reference materials and changes
• Collaborated with personnel with the use of reference sources
• Maintained authorization records of delegations of authority of customer unit personnel
• Verified shipping and issue documents and forwarding them to stock control
• Prepared requests for issue and tu rn-ins. Performed other duties as required
08/199*-**-**** – United States Army- Automated Logistics Specialist
M ajor responsibilities
• Retrieved and analyzed history and activity files, using the SARSS-1 operating system
• Researched material release denials. Recommended additions and deletions to authorize stock lists
• Processed excess parts reports and ensured that inventories and location surveys were performed in
accordance with established
P rocedures Identified parts received and/or turned in. Maintained equipment records and repair parts lists and
performed maintenance
• control duties Accounted for turn-ins of major end items, and performed other duties as required
• Opened and closed work orders utilizing the SAMS STAM IS system
• I nitiated, received and maintained manual and automated maintenance control records
04/1996-08/1997 – United States Army- Shop Office/Supply Clerk
M ajor responsibilities
• Performed receipt, packing, shipping, quality and inventory control, segregation, requisition, issue,
d istribution and supply management
• I nitiated, received and maintained manual and automated maintenance control records
• Opened and closed work orders. Requisitioned class IX, I I, V I I repairs parts. Operated 10K forklift and
below
• Reviewed daily status printout for faults and updated supply status codes for requests
01/1995-04/1996- -United States Army-Medical Supply Specialist
Major responsibilities
• Verified quantity, unit of issue, unit of measure, description of material received against documents,
t ags, labels and markings
• Unloaded, segregated and palletized incoming supplies
• Reviewed, issued and maintained stock accounting records for narcotics, precious metals and other
controlled substances in the hospital vault or security cage. Performed other duties as required.
12/1991-12/1994-United States Army-PLL/TAM MS Clerk
Major responsibilities
Established and maintained a consolidated PLL/TAMMS section
• Maintained an automated document register of due-in class IX repair parts.
• Performed bi-monthly customer reconciliations with the Supply Support Activity. Processed
document modifications, cancellations and follow-ups on class IX repair parts.
• Performed monthly inventories on class IX repair parts and ensured parts were properly stored,
l abeled and stocked.
• Prepared and maintained records of equipment usage, history and maintenance.
• Conducted tu rn-ins for recoverable, serviceable and unserviceable class IX repair parts
• Collected, compiled and reported material readiness data to next higher level
• Ensured that equipment was maintained and dispatched in accordance with established procedures.
P erformed other duties as required
07/1989-12/1991- United States Army – Shop Office Supply Clerk
Major responsibilities
• Performed receipt, packing, shipping, quality control, segregation, and inventory control,
r equisitioning, issue, distribution and supply
M anagement. Initiated, received and maintained manual and automated maintenance control records.
O pened and closed work order
• Requisitioned class I I, IX, V I I repair parts utilizing SAMS STAM IS system
• Received daily status reports for faults and updated supply status codes for requests in the SAMS
operating system
• Performed other duties as required
07/1987-07/1991- United States Army – Tech Supply Specialist
Major responsibilities
• Performed( PLL) Prescribed Load List duties in manual and automated supply applications for
a ircraft iv repair parts
• Requested initial PLL from Supply Support Activity. Developed and submitted proposed PLL, using
a pplicable authorization documents
• Maintained a bench stock for class I V repair parts
• Performed bi-weekly PLL inventories on class I V aircraft repair parts
• Tu rned-in unserviceable, serviceable, and recoverable class I V aircraft repair parts
• Reviewed, issued and maintained stock accounting records. Performed other duties as required
Military Information:
Clearances: interim secret clearance, approved Jan, 2009
Highest level held –secret
United States Army
Automated Logistic Specialist (92A) SGT
Duties: inventory control, equipment accountability, logistics, shipping and receiving, storage, conduct
r econciliations, etc
Assigned to 5/158 Aviation Battalion, Drake-Edwards Caserne, Bonames Germany, 1987-1989, 109 th Support
B attalion, Ft. Lewis
Washington, 1989-1991, 13th M ilitary Police Company. Caserne Ederle, Vicenza I taly, 1991-1995, 30 th M edical
B rigade, Nachrichten
Caserne, Heidelberg Germany
1995-1996, 574T H Supply Company, 71st Map Platoon, 512th M aintenance Company, 51st Maintenance Battalion,
Spinelli Bar racks,
Mannheim Germany, 1996-1999
References:
Lamonte Linton, Damm str. 23, Mannheim Germany 68169, 004***********, ******************@*****.***
Daniel D, Yearwood, 27 F riedrich-Ebertstr. Heppenheim Germany 64646, 004************,
d *************@**********.***
A ida Gomez-Pineda, SAIC FOB Bagram Afghanistan, APO AE 09354, 009**********,
a ***.***********@*****.***
D erick Smith, NAVISTAR DEFENSE, FOB Bag ram Afghanistan, APO AE 09354, 009**********,
***********@*****.***
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