Customer Service Manager

HIRAM JOSEPH RIVERA

**** ********* **., ********, ** 31605 Telephone: Cell 229-***-****

email: ***************@*****.*** Linkedin: http://www.linkedin.com/in/hiramjrivera/

Blog: http://www.plantplaza.org/

Executive Profile

General Manager / Vice President Operations / Plant Manager

Bilingual (English/Spanish), creative, manufacturing management executive with 25+ years of experience leading diverse companies to high levels of

customer service and profitability as a General Manager, Vice President, and Plant Manager. I have been consistently successful in building highly

efficient and professional management organizations to exceed customer and shareholder expectations. I have the demonstrated ability to being able

to communicate with a wide spectrum of personnel (board members to hourly employees) in English or Spanish.

Cross-functional expertise in:

Operational efficiencies Food manufacturing expertise

Manufacturing waste reduction Sales and marketing management

ERP Systems –SAP, JDE, AX, Peachtree Product Development

Gross margin improvements Customer service centers

P&L responsibility Industries – FRP, Food, Steel, Assembly, Plastics

Lean Enterprise Facilitator Business process re-engineering

Safety Award Winner IPI show winner: Best in Show, People’s Choice

Bilingual Spanish/English Turn-a rounds

EXPERIENCE

CRH – Oldcastle 2008-2013

Oldcastle Precast Division

A national leader in precast concrete structures.

FL Regional Manager, Valdosta, GA

• Recruited and hired plant manager for Cape Coral facility after 2 years of failed recruitment and/or retention

• Implemented weekly plant manager and staff meetings to increase communications and teamwork between departments

• Celebrated 1 year of no safety recordables in the 3 FL plants

• Developed and implemented a barcoding system for our FL plants

• Became proficient in the AX ERP system and Host Analytics reporting tool

• Developed modeling tool for project management of Duratek product line

• Developed grading system for housekeeping throughout the FL region

Magnetic Automation Subsidiary

A worldwide leader in parking gates and accessories.

VP/GM, Rockledge, FL

• Grew core product sales by 20%

• Implemented new assembly operation increasing output by 50%

• Implemented barcoding technology reducing inventory cycle time by 30%

• Reconfigured warehouse space to accommodate sister FAAC facility

• Led team that won Best in Show and People’s Choice Award for booth designed at the 2012 IPI industry show. A first for our USA

division

• Organized a golf charity event with one of our speakers being Robert Springer – NASA shuttle astronaut.

• Developed an automatic customer notification system for confirmation of PO receipt, quality notification of product (before shipment) and

verification of shipment with pertinent information.

Merchants Metals, Inc. Subsidiary

A national leader in fence products (chainlink, ornamental).

VP Operations and Manufacturing, Houston, TX

• Developed and implemented key performance metrics to quantify daily/weekly performance in our manufacturing plants ($100M budget)

• Developed and recommend purchases of our main raw material – steel rod, over $40M in purchases

• Responsible for 6 plants and engineering department

• Led or sponsored multiple Kaizens over last 24 months concentrating on safety and efficiency improvements

• Led the justification, purchasing, and installation of $1M dollar piece of equipment that will generate a 2 year ROI – project successfully

completed and on track for savings goals

• Interim plant manager for our Houston facility of 70 employees

• Initiated collaborative work with sister divisions to quote customers with products we could not do individually

• Winner in 2009 of 3 MMI safety awards in which I was either a leader or team member.

• Led 3 strategic divisional initiatives to successful completion: sales, inventory, safety

• Improved manufacturing absorption year over year for 2 years

• Manufacturing cost per earned hours improved in all plants in 2009 and 5 out of 6, year to date.

MAAX, Inc. 1998 – 2007

Maax is a North American company with corporate headquarters in Montreal. With total sales revenue of over $650,000,000 in the plumbing fixtures

industry

Corporate Project Manager, Valdosta, GA

• Led implementation of SAP in 7 manufacturing facilities.

• Led the centralization of customer service from 4 locations to 1 (responsible for various Customer service groups)

• Collaborated with the sector head to put together yearly budgets

Vice President Operations, Valdosta, GA

• Responsibility for Cost of Goods for 6 plants in 4 states manufacturing a diverse range of products.

• Doubled finished goods and raw material turns using Lean management techniques.

• Led development and implementation of processes which led to over $1,000,000 in savings.

• Traveled to Tokyo with our senior leadership and other executives from sister companies to observe 8 plants in different stages of their

application of Lean.

Director of Operations, Valdosta, GA

• Multi-plant responsibilities for Valdosta, GA and Minneapolis, MN.

• Reduced our lead times, in less than 4 months, from 14 days to 7 days.

• Reduced man hour per unit from over 5 hours to 4 hours.

• Improved on time shipments from 60% to over 98%.

• Re-negotiated resulting in annualized savings of over $100,000.

General Manager/Business Development Manager, Valdosta, GA

• P&L responsibility for a $25 million dollar business

• Led the region within 1 year, after 5 years of consecutive losses, to profitability.

• Increased sales by 100%, decreased cost of goods sold by 10%, and increased gross margin by 50% in a 3 year time period. These

improvements translate into an increase in EBIT of over 300%.

• Introduced, for new product lines, new modes of distribution taking sales from virtually non-existent to over $2,000,000 in a little over 1

year.

EDUCATION

Oklahoma State University, Stillwater, OK

B.S. Microbiology, B.A. Food Technology, M.S. Natural Science

PROFESSIONAL DEVELOPMENT

Carnegie Leadership Program

Situational Leadership Training

Performance Management Training

LEAN training

OSHA 511 Certification – Georgia Tech

SAP training

Host Analytics Training

AX ERP training

Contact this candidate