Manager Customer Service
Resume:
TED PROVOST
Somerset, Massachusettes 02726
PROFESSIONAL
OBJECTIVE To obtain a challenging and rewarding position within a
progressive company offering the
opportunity for personal and professional growth where my experience,
knowledge, talents
and energy can be utilized and challenged.
HIGHLIGHTS OF QUALIFICATIONS
( Extensive experience in managing overall store operations to
include merchandising, visual
display and inventory control.
( Recruit, hire, schedule, train and supervise staff of up to 30
employees.
( Implement management trainee programs.
( Handle store finances and banking.
( Set up technical clinics with vendor representatives.
( Experienced in developing loyal customer base due to sound
principles of customer service.
EMPLOYMENT
WALMART- ASSISTANT MANAGER
12-12-PRESENT
FAMOUS FOOTWEAR-MANAGER TRAINEE
06/12-12/12
RAC ACCEPTANCE-Sales Manager
08/11- 3/12
SHOE DEPT, Swansea, Ma
05/10-02/11 General Manager
EXPRESSIONS, Woonsocket, RI
9/07-05/10 District Manager/Manager Trainer
( Ranked consistently #1 in increasing items per sale.
Responsible for four stores
producing up to $4 Million in annual sales. Promoted 2
Managers out to other districts.
Received Inventory Control Award in 2007,2008 and 2009.
FINISH LINE, (Retail Sports Supply Store)
10/03-8/07 General Manager, Dartmouth and Brockton, MA
( Increased sales from $1.7 Million to $2.3 Million.
2/03-10/03 Marker Leader, Swansea, MA
( Promoted to Marker Leader upon return to Finish Line
( Opened new store in Swansea.
6/02-2/03 CHAMPS SPORTS, Providence, RI
Store Manager
( Recruited to take over Providence Place Store. Increased store
sales from $1.9 Million
to $2.3 Million
FINISH LINE
10/01-6/02 General Manager, Brockton, MA
( Increased store sales from $1.5 Million to $1.8 Million.
5/98-10/01 General Manager, Taunton, MA
1/98-5/98 Manager in Waiting, Poughkeepsie, NY
3/97-1/98 Manager in Training, Middletown, NY
8/91-7/96 CHAMPS SPORTS, Burlington, MA; Massena, NY; Albany, NY;
Plattsburgh, NY
Store Manager
( Responsible for overall store operations and producing up to
$1.3 Million in annual store
sales.
AWARDS &
ACHIEVEMENTS Promoted to Marker Leader of four stores
Received numerous Awards for Sales Gains in excess of $210,000
Received Annual Inventory Control Awards for Outstanding Performance
Received Customer Service Awards for Excellence
Received Category Leader Awards
Received Annual Awards for Labor Control
Received Recruiter of the Year Award
EDUCATION CLINTON COMMUNITY COLLEGE, Plattsburgh, NY
Completed courses in Business Administration
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