Customer Service Sales

Jamiela Marks

Experienced call center customer service sales

**** ******** ** - *** *****, NV 89108

acee34@r.postjobfree.com - 702-***-****

My objective is to obtain a position that through new challenges and

opportunities my abilities may encourage others as well as enhance the

companies productivity. This will be accomplished through our mutual

collaboration as we focus on prioritizing the task at hand. My experience

will assist and brighten the companies' horizons to enable a higher impact

and growth of my career and the further development of the company.

WORK EXPERIENCE

Member Service Representative II Resort Travel & Exchange/Festiva

Hospitality Group - Las Vegas, NV - December 2012 to May 2013

My responsibilities included but not limited to educating and assisting

Festiva Development Group's member base on all applicable vacation

ownership products. I establish itineraries for travel, process annual

payments, discuss the details found on a contract (or other relevant legal

documents), remain current with the latest products generated by Festiva,

selling any ancillary products that Festiva/Resort Travel & Exchange has to

offer. I provided correspondence with Festiva members primarily over the

phone via inbound/outbound calls or by e-mail. Work with various resort

front desk staff via email or telephone to ensure a quality vacation

experience for the member.

Executive Administration Assistant Second Baptist Church -

Santa Barbara, CA - June 2011 to August 2012

My responsibilities included answering greeting clients for the pastor,

compiling donation records and managing files, assisting with preparing

budget reports, imputing donations, correspondence, arranging meetings

taking messages and setting up all travel itineraries.

Inbound Sales Rep. II Cox Communications -

Las Vegas, NV - August 2010 to April 2011

My responsibilities included receiving inbound calls from customers

interested in products as well as current customers that may be interested

in additional products. Assigning Technicians with new installation work

orders and staying in constant contact with technicians with any updates or

cancellations to the work order from the customer. I was responsible for

helping the customer with potential sales while delivering the most trusted

customer service available.

Customer Service Rep Spherion -

Las Vegas, NV - December 2009 to March 2010

My responsibilities included processing orders for medication, data entry

and receiving inbound calls from members that have questions or concerns

regarding their medication.

Collector HSBC Card Services -

Las Vegas, NV - September 2008 to March 2009

My responsibilities included making outbound calls to card members that are

1-60 days past due, data entry, and processing payments over the phone. If

members were currently going through a hardship set a payment plan in place

on the members account.

Customer Service Sales Associate Citi Cards -

The Lakes, NV - October 2006 to February 2008

Taking inbound calls from card holders while processing their request for

maintenance on their accounts and selling them valuable products that Citi

has to offer.

Manager Changing Faces Wireless - Las Vegas, NV - March 2005 to October

2006

Assisting with clients with ongoing files, assist with accounting assets

and liabilities and inventory of stock.

EDUCATION

CHC Private Schools January 2009 to January 2009

Clark High School 2002 to 2005

College Preparatory John Robert Powers School of Performing Arts 2003 to

2004

AWARDS

Rising Star Award November 2006

Sales Compliance Shining Star Individual Excellence Award Winner Jan 07

January 2007

Sales Compliance Shining Star Individual Excellence Award Winner Feb 07

February 2007

Top Performing Team for the month of May 2007

Most Improved Sales Associate for the month of May 2007

Star Player Award January 2008

Monthly Sales Associate on a Team for the Month of June 2007

Monthly Sales Associate at the Site for the Month of June 2007

Sales Compliance Shining Star Individual Excellence Award Winner July 2007

July 2007

Second Quarter Destination Sales Winner August 2007

ADDITIONAL INFORMATION

Oral and written communication skills Troubleshooting and multi-tasking

Microsoft word, excel, power point and publisher Windows 95, 97,98, 00, xp,

vista Light accounting skills Child care skills Cash Handling Experience

Type 50-60 wpm SPI Orange, ICOMS, Quicken Deluxe, QuickBooks Pro, SPI (old)

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