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Customer Service Administrative Assistant

Location:
Elk Grove, CA
Posted:
June 03, 2014

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Resume:

Ashleigh Angell

**** ******* *****

Elk Grove, CA 95624

916-***-****

acee2h@r.postjobfree.com

Summary of Qualifications

Through my past work experience I have developed excellent communication skills and pay

attention to details. I work well in a team environment and independently and have the ability to

delegate when needed. I also have more than five years of customer service experience. In

addition, I am very experienced with Microsoft Word, Outlook, Excel, PowerPoint, publisher,

and Timesolve.

Education

California State University, East Bay

Bachelor of Arts, Political Science, June 2013

• Organized class trip to the State Capitol in Sacramento, CA. During this trip I arranged

for us to meet with State Senators Hankock and Nielson, as well as State Assembly

members Pan and Swanson.

Elk Grove High School

Diploma, June 2005

Work History

Shimoda Law Corporation – Legal Assistant

October 2013 – May 2014

• Administrative duties including answering phones, directing calls, setting and confirming

appointments, maintaining attorney’s calendars, proof reading

• Legal Document preparation including drafting/ editing Private Attorney General Act

Letters, Discovery Documents including Form and Special Interrogatories, Request for

Admission, Request for Production of Document, editing and assisting in drafting of

motions and complaints.

• Experienced at drafting/editing demand & catalyst letters

• Experienced at doing intakes drafting witness statements/declarations

• Experienced at filing documents in both State and Federal Courts

• Legal Research, analyzing case law, facts, statements

• Train new legal assistants

Mortgage Quality Services – Administrative Assistant/ Loan Auditor

February 2009-September 2012

• Audit Mortgage Loans to ensure compliance with state and federal guidelines

• Produce reports based on findings from audits

• Train New Auditors

• Scheduled and attended client meetings

• Administrative duties including answering phones and filing

Starbucks Coffee Company – Shift Supervisor

August 2005- February 2009

• Managed shift operations, ensured employees took breaks at the correct times, placed and

received orders for supplies for the store, addressed any customer concerns/complaints

that arose during shift, organized charity coffee drives for the store

• Cash controller accountable for all money at beginning and end of each shift. Included

making deposits and placing money order for store,

• Certified to train new employees

• Responsible for supervising training and development of new employees

• Taking customer orders, making beverages



Contact this candidate