Customer Service Medical
Resume:
**** **** ***., ****** ******, WI *****
*************@*****.***
Linda Nystrom
Employment Objective
Customer Service Representative
Prior Experience
Customer Service
• Handled customer’s questions or problems with patience and sensitivity
• Achieved an average of 80+ customer calls daily with outstanding communication skills
• Wrote letters to customer’s with exceptional written communication skills
• Organized the customer’s files and corrected any mistakes
• Experienced in customer call center’s
• Excellent interpersonal skills, phone manner, and office etiquette
• Managed all external source documentation such as customer drawings and specs
Medical Claims Representative
• Handled an average of 80-100 claims at one time
• Contacted the insured to get the details of the accident and their injuries
• Explained the claims process and coverage’s to the insured
• Paid medical bills correctly by utilizing the ICD-9 and CPT books
• Provided an elevated customer experience to generate a loyal insured
Data Entry
• Typing: 70wpm
• Work well without supervision
• Handled claim’s accurately, efficiently, and paid attention to detail
• Able to identify gaps in processes and initiate corrective actions
Computer Skills
MS Word MS Excel MS Outlook
Work Experience
Document Technician OEM Fabricator’s 9/2012 to 8/2013
Clothing Customer Service GSI Commerce 11/2011 to 9/2012
Medical Records Technician Enterprise Consulting Solutions 1/2011 to 2/2011
Medical Coder II Progressive Insurance 4/2008 to 3/2010
Medical Claims Representative Progressive Insurance 2/2005 to 4/2008
Certificates/Additional Training
INS 21 INS 22
HS Diploma – St. Bernard’s High School
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