DAWN COLBERT

**** ********** **** * MENASHA, WI *4952 * acedx8@r.postjobfree.com * (920)

***-**** * 920-***-**** (cell)

TRAINING & ORGANIZATIONAL DEVELOPMENT PROFESSIONAL

Innovated, highly focused, proactive, and results-driven Training and

Organizational Development Professional with 15+ years of Training and

Organizational Development and Management experience. Extensive experience

in administering, organizing and facilitating educational programs in

connection with management and professional development, on the job

training and employee orientation. Experience in assessing, designing and

developing partnerships with management to identify organizational needs

and create solutions.

KEY QUALIFICATIONS

Training/Organizational Management Interviewing

Development

Strategic Alliance Staff Development/Coaching Performance Assessment

Partnerships

Leadership Skills Project Management Policy/Procedure

Implementation

Course Development Presentation Skills Consultative/Interpersonal

Communication

Ability to Build Trusting Vendor Relationships Learning Strategies

Relationships

Auditing/Compliance Service Oriented Technical Skills

Communication Proficiency Organization Skills Team Building

PROFESSIONAL EXPERIENCE

IMPERIALSUPPLIES, Green Bay, WI

2010-Present

Imperial Supplies LLC is a national distributor of quality maintenance

products. Founded in 1958, Imperial services

customers

through a nationwide network of regional distribution centers. Imperial

has built its reputation by offering customers

highly

efficient methods to order and monitor purchases.

NATIONAL TELESALES MANAGER/TRAINING MANAGER - SALES

> Manage a National Telesales Team.

> Provides coaching and counseling for representatives through monitoring

and discussion of the attainment of

performance standards and metrics monthly.

> Provide on the job training in department to ensure compliance

requirements are met.

> Analyze sales representative territory growth.

> Continuously makes enhancements to training programs by continuous

assessment and monitoring effectiveness of

training programs.

> Implemented and monitors mentoring program to ensure new hires sales

representative's success.

> Ongoing re-vamping employee training programs.

> Conduct ongoing training doing call reviews, desk side visits and call

monitoring.

> Facilitates New Hire training with sales representatives.

> Conducts round table and team building training with

sales representatives.

> Partnerships with other departments to form strong

alliances.

> Builds staff loyalty and generates pride of ownership through promotion

of personal excellence by guiding staff to play on their strengths.

> Maintains an in-depth understanding of business objectives/challenges

while creating opportunities to improve the overall results from a

training perspective and organizational changes.

> Develop and designs training courses to ensure sales and customer

representatives are successful.

DAWN COLBERT

2011 DREAMFILED LANE * MENASHA, WI 54952 * acedx8@r.postjobfree.com * (920)

364-0324 * 920-***-**** (cell)

~ Page 2 ~

CITIZENSFIRST CREDIT UNION, Oshkosh, WI

A leading member-owned financial cooperative with assets of $336 million;

operations in 5 locations in Oshkosh and Fond

du Lac, WI

TRAINING SPECIALIST 2006 - 2010

> Develops and designs training programs resulting in raising

organizational proficiency and departmental expertise.

> Improves and enhances training programs by continuous assessment and

monitoring effectiveness of training program(s).

> Maintain and upgrade E-learning BVS training system ensuring that staff

completion and compliance requirements were met.

> Influential in re-vamping employee orientation process resulting in

ability to foster positive attitude toward organizational objectives.

> Conducts staff and management trainings to ensure compliance

requirements.

> Partnership with training providers resulting in ability to receive

assistance when problems arise and built mutually valuable relationships.

> Builds staff loyalty and generates pride of ownership through promotion

of personal excellence by guiding staff to play on their strengths.

> Maintains an in-depth understanding of business objectives/challenges

while creating opportunities to improve the overall results from a

training perspective and organizational changes.

> Audit reports and signature cards daily, weekly and monthly.

> Stays abreast of regulatory changes to ensure organization adheres to

government rules and regulations.

UNIVERSITY OF NEW ORLEANS, New Orleans, LA.

Leading urban research University providing essential support for the

educational, economic, cultural and social well-being of

the culturally rich and diverse New Orleans metropolitan area.

TRAINING SPECIALIST 2004 - 2005

> Facilitate Medicaid program for the Department of Health and Hospitals

contracted by the University of New Orleans.

> Developed leader's guides for trainers, participant guides and PowerPoint

presentations.

BANK ONE/CHASE, New Orleans, LA.

A leader in investment banking, financial services for consumers,

small business and commercial banking, financial transaction processing,

asset management and private equity.

TECHNICAL TRAINER 2003 - 2004

> Lead the determination of Site training needs for all operations.

> Coordinated, monitor, and audit (as needed) any specific functional

courses.

> Researched, developed, designed, updated and facilitated training related

to operations.

> Drove modification of courses based on audit findings.

> Evaluate the effectiveness of training courses.

> Supported, monitored, and maintain training needs.

> Supported the development of new or customized training requirements.

> Lead, drives and ensures all training for the respective site is

completed as required by the training matrices or site management.

DAWN COLBERT

2011 DREAMFILED LANE * MENASHA, WI 54952 * acedx8@r.postjobfree.com * (920)

364-0324 * 920-***-**** (cell)

~ Page 3 ~

FIRST BANK AND TRUST, New Orleans, LA

A New Orleans-based independent bank with branches in New Orleans,

Metairie, and Baton Rouge; loan production offices in Lafayette and Houma;

home mortgage offices covering the Gulf South; and affiliated banks on the

North Shore (Peoples Bank headquartered in Amite, LA) and in Biloxi (First

Bank and Trust of Mississippi).

TRAINING MANAGER 2000 - 2003

> Develop, update and conduct effective training programs - both classroom

and online.

> Problem resolution; evaluates performance and makes recommendations for

personnel actions; motivate employees to achieve peak productivity and

performance.

> Manage employee staff during training programs.

> Evaluate effectiveness of training and develop programs and utilizes

relevant evaluation data to revise or recommend changes in instructional

objectives and methods.

BANK ONE/CHASE, New Orleans, LA.

A leader in investment banking, financial services for consumers,

small business and commercial banking, financial transaction processing,

asset management and private equity.

SENIOR TECHNICAL TRAINER 2000 - 2000

> Lead the training of general technical courses.

> Lead the determination of site training needs for all operations.

> Coordinated, monitor, and audit (as needed) any specific functional

courses.

> Lead, maintain and coordinate site training schedule based on site-

specific training needs for all operations.

> Researched, developed, designed, updated and facilitated training related

support processes.

> Lead the review of the effectiveness of training courses.

> Supported and monitored training needs.

> Supported in the development of new or customized training requirements.

> Lead, drove and ensured all training for the respective site was

completed as required by the training matrices or site management.

BANK OF AMERICA, Phoenix, AZ

One of the world's largest financial institutions, serving individual

consumers, small and middle market businesses and large corporations with a

full range of banking, investing, asset management and other financial and

risk-management products and services.

ASSISTANT MANAGER AND TRAINER 1989 - 2000

> Evaluated effectiveness of training and development programs and utilized

relevant evaluation data to revise or recommend changes in instructional

objectives and methods.

> Lead ongoing daily departmental activities for areas of direct

responsibility including supervision of assigned personnel.

> Managed activities of self and direct reports in achieving defined

quality goals in an efficient, accurate and timely manner.

> Lead in the development of customer awareness and understanding

activities for areas of direct responsibility where

appropriate.

> Assist and support activities throughout the organization.

> Provided guidance and coaching for the areas of responsibility for less

experienced individuals within the organization.

DAWN COLBERT

2011 DREAMFILED LANE * MENASHA, WI 54952 * acedx8@r.postjobfree.com * (920)

364-0324 * 920-***-**** (cell)

~ Page 4 ~

EDUCATION AND CERTIFICATIONS

> University of Phoenix, Arizona - B.S Business Management

> Hartford High School, Hartford, WI

> Certification in "The Counselor Salesman" (Wilson Learning)

> Certification in "Achieving Extraordinary Customer Relations" (Achieve

Global)

> First Time Manager Training

1 ADDITIONAL EXPERIENCE

> District Employee of the Month

> Exceptional Instructor Presentation Skills

> Outstanding Achievement of Inventory and Customer Service

> Leadership Effectiveness Training (LET)

VOLUNTEER ACTIVITIES

> Holy Cross Homeless Shelter, Phoenix, AZ

> Children's Crisis Center, Tempe, AZ

> United Way, Oshkosh, WI

Contact this candidate