Eugene J. Cioffi Jr.
* ** ******** ***** . ******, NY 12205 . 518-***-****
* **************@*****.*** . www.linkedin.com/in/eugenecioffi
EXECUTIVE SUMMARY
Continued professional growth and achievement utilizing experience and
talents in Customer Relationship Management, Strategic Business
Development, Sales Management, Account Management and Training.
SUMMARY OF QUALIFICATIONS
Leadership
. Skilled in leading and inspiring others providing coaching, feedback
and direct support to foster development and achievement of goals.
Willing to "roll up the sleeves" to help others and get the job done;
manage by example.
. In sales management, drive people to achieve results on all levels.
Support team through defining expectations and driving accountability.
Account Management/Customer Relationship Management
. Highly developed skills in creating long-standing and profitable
relationships with customers - on all levels - and growing
relationships and revenue through excellence in service, attention to
detail and opportunity management.
. Significant experience in driving brands, merchandising and revenues
through managing accounts and meeting the needs of the organization.
Strategic Business Development
. Accustomed to working with people on all levels within an account or
prospective account, from the Boardroom to the backroom. Experienced
in indenting strategic opportunities through discussion and
relationships.
A highly effective leader who can communicate on all levels, drive synergy
within teams, develop relationships built on trust and rapport ... Meets -
then exceeds - expectations; highly motivate to achieve.
PROFESSIONAL EXPERIENCE REVIEW
IMPERIAL DISTRIBUTORS, INC., AUBURN, MA 2011 -
2014
Account Manager
. Responsible and accountable for the Price Chopper (Golub Corporation)
account working closely with Category Managers within company
leadership to affect results in sales, merchandising and promotion.
Price Chopper as an entity was experiencing significant revenue losses
as a result of market competition.
. Managed and facilitated all communications to and between the account
and company, assuring quality of service, follow-through and continual
relationship development.
. Worked closely with internal staff in operations, sales operations,
merchandising and senior management to affect changes, opportunities
and prompt resolution of any and all issues.
. Continually conducted detail sales analysis to determine opportunities
to improve operating and profitability results.
Accomplishments:
. Implemented numerous highly successful promotional programs,
working with Category Managers and PC Category Managers as well as
corporate merchandising.
. Developed deep relationships within the account instrumental
successful in driving products into merchandising plans. Assured
the highest level of service excellence, resolving any and all
issues promptly and maintaining highly effective communications.
. Generated results in line with overall corporate results influenced
by declining revenues and competitive pressure that the account was
experiencing and continues to experience.
GREAT ATLANTIC & PACIFIC TEA COMPANY, MONTVALE, NJ 2006 -
2010
Senior Category Manager HBC
. Responsible and accountable for sales, gross profit and customer
relationship management for a 420 store multi regional food retailer.
. Accountable for producing $75 million in sales revenue annually within
acceptable profit margins.
. Utilized research data from industry as well as manufactures to
identify business trends and opportunities.
. Managed a staff of 5 people including two buyers, one analyst and two
coordinator/clerical individuals. Executed annual performance reviews
to evaluate performance, establish individual goals and identify any
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PROFESSIONAL EXPERIENCE REVIEW, continued
opportunities for improvement for direct reports. With supervision and
guidance, two analysts were promoted to buyers and one clerical was
promoted to analyst.
. Focused on being first to market for new items, generating incremental
revenues.
. Met with manufacturers on a predetermined schedule weekly, monthly or
quarterly to review our sales, promotional results and, make sure our
mutual goals were being reached. Coordinated quarterly or semi-annual
comprehensive business reviews to monitor progress to achieve our
annual objectives.
. Constantly reviewed advertising, pricing, merchandising and product
offerings of everyday items as well as bonus packs and club store
sizes in our competitors including food, drug, mass and club stores to
make sure we offered the best value and choice to our consumers.
Accomplishments included:
. Instituted programs for emerging categories, natural and organic
products which brought in $250,000 at 35% gross profit in 50 stores
and salon hair care products which brought in over $2,500,000 in
sales at 30% gross profit in 100 stores.
. Developed exceptional working relationships and collaboration with
regional and district managers, center store specialists, and
merchandisers who were critical to making sure stores complied with
corporate programs.
. Exceeded departmental gross profit goals continually by 20%.
. Negotiated and obtained more than our company's fair share of
funding for my categories and exceeded vendor funding goals by an
average of 30-50% for each fiscal period.
. Created weekly advertising programs for multiple banners from
gourmet stores (Food Emporium) to price impact stores (Pathmark and
Food Basics) to cater to our entire customer base.
. Significantly improved merchandising and therefore sales results
through creating and utilizing a complete category assortment
review for each category at least once a year to analyze and
develop strategies for future category growth utilizing A.C.
Neilsen software packages including category business planner and
RDW (individual store scan results). Worked closely with space
management department to implement new planograms based on the
results of the review. Reviews and planograms were developed for
three different formats, our "core" banners (A&P, Super fresh,
Waldbaum's) our price impact banner (Pathmark) and discount banner
(Food Basics).
WAKEFERN FOOD CORPORATION / SHOPRITE, ELIZABETH, NJ
1997 - 2006
Category Manager HBC
. Responsible for sales gross profit and income for a $10 billion 188
store regional food retailer with total buying responsibility in
excess of $120 million annually.
. Created Weekly advertising programs for the chain as well as region
and store specific advertising programs based on particular
competitive opportunities and situations.
Accomplishments:
. Developed multi-faceted marketing programs utilizing specific
consumer information and purchase patterns with direct mail or
target marketing and Catalina marketing.
. Worked closely with co-op members to cultivate category business
plans that enhanced not only the financial goals of the chain, but
also maximizes each member's goals.
Previous Experience in Merchandising, Buying and Management
COMMUNITY DISTRIBUTORS INC. SOMMERVILLE, NJ
1995 - 1997
Merchandise Manager HBC
F.W. Woolworth Corp / RX PLACE / DRUGMART, New York, NY
1990 - 1995
1 Assistant Buyer/Buyer,
RX PLACE, ALBANY, NY 1988 -
1990
Store Manager
EDUCATION
UNIVERSITY OF PHOENIX SCHOOL OF BUSINESS
Bachelor of Science in Business, 2014 Anticipated
SAGE COLLEGE OF ALBANY
Associates in Science Degree, Business Administration, 1992