Sales Customer Service
Resume:
Willowick, OH *****
********@*******.***
James C. Rice
To obtain a position in Customer Service with an emphasis on management and training.
OBJECTIVE
Able to multitask, communicate effectively with management, associates and customers,
SKILLS &
proficient in sales techniques.
ABILITIES
MORTGAGE CLOSER, BANK OF AMERICA
EXPERIENCE
BEACHWOOD, OHI0
February 2013 – January 2014
- Completed all closing paperwork on behalf of the lender to send to the Title Company
or real estate attorney.
- Created all documents on behalf of lender and ensured documents met all government
compliance standards, including additional disclosures, fee sheets, and legal
paperwork.
- Ensured all deadlines were met utilizing effective communication with the borrower to
help them understand the process by answering all questions and addressing concerns.
CMO SALES ASSOCIATE III, BANK OF AMERICA
BEACHWOOD, OHIO
February 2008 – January 2013
- Proficient in sales techniques for products and services
- Effectively grew relationships with customers by implementing company core values.
- Finished #1 out of 1200 associates in 2010.
- Facilitated Cash Training Module for CMO department September 2011
- OJT Training Manager February 2012, trained new hire sales techniques and customer
satisfaction.
CMO SALES LEAD, BANK OF AMERICA
BEACHWOOD, OHIO
August 2009 – April 2010
- Coached new hire and current associates to improve sales, products and customer
satisfaction using core values.
- Facilitated meetings for Manager Vacations, active participant in team meetings and
educational seminars.
- Reviewed associate data and trended information to discover opportunities to drive
results.
- Implemented feedback from management to improve individual sales results for at risk
associates.
- Performed side by side coaching of associates to uncover opportunities and give real
time feedback to create positive outcomes.
SENIOR SALES ASSOCIATE, LAWSON PRODUCTS
INDEPENDENCE, OHIO
February 2006 – January 2008
- Sales in multiple territories throughout the Midwest and East Coast.
- Conducted seminars for new hires and current sales associates to promote growth and
profitability across multiple lines of business.
- Received Associate of the Month for top sales growth 5 months in row.
DIRECT SALES REPRESENTATIVE, PARTSSOURCE
TWINSBURG, OHIO
January 2005 – January 2006
- Direct Sales for medical equipment and efficient in a high call volume environment.
- Received award for top company purchase order totaling over $150,000.00.
- Honed multitasking skills and ability to adapt to change.
INSURANCE AGENT, PROGRESSIVE AUTO INSURANCE MAYFIELD
VILLAGE, OHIO
October 1998 – November 2004
- Sold multiple lines of insurance including Auto, Boat, Motorcycle and RV to new and
existing customers.
- Received Gold, Platinum and Diamond sales awards from company, reaching highest
level of achievement.
- Promoted to Direct Sales Tester position providing customer and process feedback to
senior management.
- Facilitated training modules for current and new associates.
- Worked as an on the job trainer for new hires to develop sales and service skills.
BRUSH HIGH SCHOOL – LYNDHURST, OHIO – HIGH SCHOOL DIPLOMA - 1992
EDUCATION
Available Upon Request
REFERENCES
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