Manager Management

SIKANDAR NOOR

Rua S Jose Delta * Comoro Timor-Laste

Tel: +670-********

Email: ************@****.***

CAREER OBJECTIVE:

Seeking a senior leadership position where I can use my knowledge and

experience to improve employee training and leader development resulting in

increased profits, improved employee performance and improved customer

satisfaction.

EMPLOYMENT HISTORY:

1. October 2013 to Date Burger King, East Timor

Branch Manager

2. June 1998 to May 2013 McDonald's Pakistan

Branch Manager

KEY WORK EXPERIENCE

Operation (Restaurant Manager)

Job Detail:

Change Individual's behavior that improves business results by consulting

in training, operational standards. Key customers include Employees, Store

Management Team and learners.

1- Motivation and building competencies

Conducts training that motivates, builds competencies and improves

individual's performance and contribution to restaurant results

execute Training Programs both for crew and management at Restaurant

level.

2- Individual Development Plans.

Assisting in co-developing Individual Development Plans (IDP)

3- Monitoring CTNA and Training Plan of Store

Facilitating store in developing CTNA and Training Calendar on monthly

basis.

4- Assisting in all Local Training programs

Like BSM, ASM, FMC, CLDC etc.

5- Coaching and Consulting

Restaurant management team for improved performance.

6- Conducting Workshops

On monthly basis independently.

7- Management Development Program

Verifying and facilitating managers in completing Management

Development program according to projected dates.

Highlights

1- Developed and implemented Lettuce, Onion and coffee machine

procedures independently Nation Wide.

2- Launched Coke Bundle in North Market in 2010.

3- Achieved Mystery Shopper competition as McDonald's Faisalabad

declared number 1 Restaurant in Pakistan.

4- Achieved 100 % in opinion survey McDonald's Islamabad 2012.

5- Drive Thru country Champion store April 2013.

McDonald's Business Leadership (Restaurant Manager)

1. Business Development:

Business development planning is done for one complete year by looking

at the historical trends and with the help of standardized analytical

tools. A consistent growth in sales of around 15.5% is made since

2001 and the target is to achieve 15% sales growth in year 2006, 2007,

2008, 2009, 2010, 2012, and 2013

2. Total Customer Satisfaction:

To provide 100 % Total Customer Satisfaction Diagnostic tools like

Fish Bone Diagram are used to identify the areas of opportunities and

to improve the overall operations of my store. Motivation is kept high

through healthy competition and rewards for the Best Performance.

3. PNL Statement and Controlling Line Items:

Make the PNL statement of the store and accountable for the PAC

(Profit after Controllable).

4. Inventory Management:

Responsible to keep the store inventory at optimum level. Following

up FIFO, Using Analytical tools to minimize the unidentified losses,

consistent follow-up on ordering system to avoid under or over stock

problem. Analytical tools are used to monitor the outflow of the

product to re-order and to minimize the chances of unidentified

losses. Minimizing the distribution cost is also part of my

responsibilities. Have been able to reduce the distribution cost.

5. Operations Management:

Managing the staff of 175 people. and 4 Floor Managers,6 second

assistant and one first assistant to run the day-to-day operation by

providing Total Customer Satisfaction. Verifying the shift scheduling,

generating Pay Roll, and conducting training sessions to enhance the

productivity, minimizing overtime of the employees through effective

scheduling tools. Through effective Training & Scheduling techniques

have been able to reduce labor cost.

QUALIFICATION:

B.A

Allama Iqbal Open University

F.A

FC College Lahore

Matriculation

GOVT Model High School Model Town Lahore

PROFESSIONAL TRAINING COURSES:

Indonesia:

1. Foundation of shift Management (Burger King)

Malaysia:

1. Advance Shift Management ( MCDONALDS)

Dubai:

1- Restaurant Operations Leadership Program (ROLP)

2- Business Leader Ship Program ( BLP)

Pakistan:

1. Shift Management course(SMC)

2. Advance shift management (ASM)

3. Basic Management Course (BMC) Lahore

4. Floor manager development course (FMC) Lahore

DISTINCTIONS:

Professional:

1. Best Restaurant Manager of the year 2010

1. Achieved browns hat award in ASM for best participation.

2. Achieved golden heat for best participation in SMC

1. Got team leadership award in ROLP course conducted UAE.

Personal Information:

Father Name: Noor Muhammad Kaleem

Marital Status: Married

Date of Birth: 7th March1975

ID card # 35202-2340696-9

Personal Traits:

1. Willing to take on responsibilities.

2. Quick Learner dedicated and motivated.

3. Respect for colleagues and seniors.

4. Energy to succeed and aim high attitude.

REFERENCES:

1. References are available on request.

Contact this candidate