Sales Engineer

Gregory Barcia

Curridabat, San Jose, Costa Rica

E-mail: acedaq@r.postjobfree.com

LinkedIn: cr.linkedin.com/in/gbarcia/

Mobile: +506-****-****

Executive Summary

Dedicated and results-driven Solutions Engineer in the Telecom Industry, with strong technical expertise

on key IT architectures such as Data Center, Unified Communications and Routing & Switching. Hold a

BS degree in Business Administration as well as different Industry certifications from Cisco Infrastructure

to Cloud Services. Successfully designed, developed, and supported live use applications, and possess a full

understanding of Pre-Sales and Technical Roles.

Professional Experience

Solutions Architect at Datasys (Cisco Silver Partner) 2013 - 2014

• Responsible for providing advanced pre-sales for networking, data center, virtualization, cloud

products and advance services by working with Sales Specialists and Account Executives to

architect, design, propose, and close both existing and new sales opportunities.

• Provide support and leadership in networking design & architecture as well as provide product

updates and Consulting services to Insight clients on ROI and new IT business models.

• Present Network topology recommendations as well as low level design configuration and

responsible for the developing project scopes, proposals, PoC (Proof of Concept Solutions) based

on customer needs, and SoW (Statement of Work) as deliverables.

Technologies Involved:

• EMCs Data Domain –Networker-Avamar Platforms. VMWare Cloud and VDI Solutions.

Cisco Data Center Solutions

Design & Engineering Manager at Redes Fusionet (Cisco GOLD Partner) 2011-2013

• Managed a team of Solution Engineers. Provided pre-sales support for Account Executives. Team

Activities included RFP responses, customer presentations, customer workshops and POC’s,

Solution Demonstrations.

• Responsible for working with the Fusionet's Account Executive Team and Manager in setting and

executing a sales strategy for Fusionet Customers and Prospects. Focused on Demand Creation for

Fusionet Services as a Telecom Integrator company and also its Integrated Marketing

Management Solutions.

Technologies Involved:

• Cisco Unified Communications Suite / Routers G1 – G2 / ASA Family / Cisco Telepresence /

Cisco Data Center Solutions UCS, Unified Fabric, Nexus Platforms / Cisco Wireless, Meraki.

VMware VSphere ESXi / View – Citrix XenApp, Xen Desktop, Reciever. EMC VNX Family,

VCE, NetApp.

Accomplished Goals:

• Created / Established a formal Design and Architecture Department

• Successfully created and Optimized Presales Processes - Deliverables

• Defined Pre-sales Engineer Role for HR Hiring Process

• Created Department Measuring Metrics, presented Data in Monthly board of directors Meetings.

• Helped define Product Portfolio for Sales Account Managers.

• Created Implementation Services Tool.

Solutions Engineer - Digital Media at Akamai Technologies 2013

• Worked closely with sales representatives to educate existing and prospective customers on how

they can incorporate Akamai solutions into their architecture and operations to derive business

value.

• Managed the technical pre-sales process and evangelize Akamai solutions to customers by

participating in conference calls, site visits (perhaps 30% travel), presentations, product

demonstrations, technical trial evaluations, technical objection handling, proposals, and any

needed customer follow up activities.

• Defined the technical aspects of customer proposals, meeting customer requirements and Akamai

quality control standards.

• Coordinated with Sales and other members of Services and Support to transition customers from

the pre-sales to implementation phase, provided post sale product and service consultation, and

capitalized on post sale “value confirmation” opportunities.

• Worked closely with Product Management and related subject matter experts to understand and

influence product roadmaps, providing valuable input from the field/customer perspective.

Technologies Involved:

• Akamai Worldwide Distributed Platform. DNS - HTTP / HTTPS. Adobe Flash – HDS – HLS, VoD.

Network Engineer (ITO) Level IV at HP 2011

• Worked closely with HP TPMs for HP’s Manage Services on new Project Implementation, Design

and Follow up on Key Accounts.

Technologies Involved:

• Cisco Complete Unified Communications Platforms / Routers G1 – G2 / ASA Family / Cisco

Telepresence / Cisco Data Center Solutions UCS, Unified Fabric, Nexus Platforms / Cisco

Wireless, Meraki

Senior Pre-Sales Engineer at SPC Internacional (Cisco GOLD Partner) 2008-2011

• Responsible for providing advanced pre-sales support for networking products and services by

working with Sales Specialists and Account Executives to architect, design, propose, and close

both existing and new opportunities.

• Provided support and leadership in networking design and architecture as well as provided product

updates and advice to Insight clients. Presented recommendations to clients regarding networking

configuration and responsible for development of the project scope and proposals. Proof of

Concept Solutions based on customer needs.

Technologies Involved:

• Cisco Unified Communications Suite – Implementation / Engineering / Administration

• UCCX Administration /CUCM – Cisco Call Manager / Cisco Unity Connection / Cisco Unified

Presence / Cisco Contact Center Express Troubleshooting / Support VoIP Protocols / SIP –

Session Initiation Protocol / H.323 / Audio-Visual Communications / SCCP – Skinny Call Control

Protocol / Cisco Terminal Control Protocol / MGCP – Media Gateway Control Protocol Network

Protocols / TCP/IP – Internet Protocol Suite / MPLS – Multiprotocol Label Switching / Phone

Systems – IP PBX / PBX / Cisco ISR Routers (G1 / G2) Configuration / Troubleshooting /

Support / LAN Switches (29XX / 35XX / 45XX / 65XX) – Configuration / Troubleshooting /

Support / QOS – Quality of Service Models / Best Practices

• Polycom Platforms CMA – HDX- QDX. Altitude Software. XML Applications. UCS Platforms.

Accomplished Goals:

• Polycom Infrastructure Feb 2011

• Cisco Voice Specialist

• CCIE Voice 2nd LAB Attempt, Raleigh, North Carolina

Pre-Sales Engineer at DESCA (Cisco GOLD Partner) 2008

• Responsible for providing advanced Pre-Sales support for networking products and services by

working with Sales Specialists and Account Executives to architect, design, propose, and close

both existing and new opportunities.

Technologies Involved:

• Cisco Unified Communications Suite. Cisco Routing and Switching Solutions. Cisco Firewall

Family.

Accomplished Goals:

• CCIE Voice 1st LAB Attempt, San Jose California

• CCIE Written Voice (2008)

• Cisco IP Communications Express Specialist

• EXIN ITIL Fundamentals V3.0

Network and Systems Administrator West Dermatology 2007

• Support / Implementation Engineer: resolving Citrix, AD, VDI and Med-Informatics cases.

• Worked on a daily basis supporting Network and Infrastructure cases for different and numerous

Clinics throughout California, Nevada and Arizona.

Technologies Involved:

• Microsoft Active Directory. Citrix Metaframe Presentation Server 4.0. Desktop Authority v7.

Management of Windows 2000, 2003.

Accomplished Goals:

• CCA Certification, CR Conectividad

• CCVP (2007)

• Worked with Knowledge Centrix on implementing, Los Angeles, CA Collocation Facility.

• First Experience in PreSales -Work as a intermediary for the purchasing of the VoIP solution.

Cisco Technical Assistance Center (TAC) Engineer at Sykes Latin America 2003 - 2007

• Provided technical support for Cisco’s products to customers and partners via the telephone and/or

through e-mail based in our TAC Center in Costa Rica.

Technologies Involved:

• Cisco Switches Configuration and Troubleshooting. Cisco Router Architecture Issues.

Troubleshooting IOS Crashes. IOS Upgrades and Recommendations. xDSL Configurations on

both customer and ISP sides. Architecture of Voice, Video and Integrated Data (AVVID). Part of

maintenance of local AVVID LAB servers and Gateways (LAB Admin Team).

Accomplished Goals:

• Cisco Certified Networking Associate (CCNA) (year 2005)

• Cisco IP Telephony Boot Camp at Cisco Systems in North Carolina, USA (year 2005)

• Effectively Managed and Deployed the TAC Lab and became one of the Administrators

• Continually learned about in-depth networking issues and strive to achieve CCIE status [Cisco

Certified Internetworking Expert]

• Best Score for AVVID First Tech Lead

• Aware of the most recent products and technologies even before they reach the market

• In the TAC Voice team gained insight on the detailed functionality of Cisco products and worked

with companies world wide to Implement and troubleshoot complex VoIP scenarios

Toshiba Help Desk at Sykes Latin America 2001-2002

Education

British School of Costa Rica (1987-1992) Universidad Latina of Costa Rica (Bachelor's Degree on BA /

Sales and Marketing)

Languages

Spanish (Native), English (English Level C2-C1 BELT Standard Feb 2014), Italian (Beginner)

Contact this candidate