Operations and Logistics Manager

SUMMARY OF QUALIFICATIONS

Operations and Logistics Management Professional with 15+years of proven

leadership in distribution, transportation, and call center management.

Demonstrates strong business acumen with blend of operations initiatives,

including all aspects of project implementation. Strong project management

experience. Proven ability in building and leading cross-functional teams to

improve process, optimize efficiency and increase profitability. Directed several

organizational integrations with minimal expense, on time, and flawless "go-live"

operations. Effectively managed teams and staffs of up to 500+ employees.

Experienced in contract negotiations with vendors.

Highlighted Accomplishments

? Developed and implemented plan to reconfigure pick and pack area resulting in

an 8% increase in productivity while maintaining a 99.6% overall warehouse

accuracy rate.

? Spearheaded team of 8 managers(warehouse and call center) to develop policies

and procedures and run "test orders" resulting in the successful launch of

overseas fulfillment and transportation functions

for Hammacher Schlemmer (retail catalog and e-commerce)

? Consolidated 3 warehouses into 1 facility. Managed product move of 48,000

skids while keeping pick/pack lines operating; Achieved zero customer

interruption.

? Spearheaded integration of Smithsonian Catalog' s products; moved 125

trailers of product involving locating product, scheduling trucks, auditing, QC

and final reconciliation within 5 week period.

? Led successful interstate relocation and set-up of catalog business

(including warehouse product and office equipment/furniture) within a 90 day

timeframe and under budget.

PROFESSIONAL EXPERIENCE

Red Envelope (div. of Providecommerce), Columbus, OH

2012-2014

Manager ICQA /Quality & Vendor Management

Oversee and manage logistics and vendor management and compliance for over 75

vendors.

Document and update policies and procedures as part of continuous process

improvement for greater quality control in the movement of merchandise and the

put away after examination of product. Hold vendors accountable for compliance to

Company policy.

HAMMACHER SCHLEMMER (Part of the Bradford Exchange), Fairfield, OH

2010 -2012

Sr. Manager of Operations

Catalog, internet, retail stores provider of unique gifts and apparel and health

aids

Directed operations and successfully managed two warehouses (over 200,000 sq

ft.), 105 core employees (400-500 during peak season) and a 24/7call center

(weekly volume: 4500-15,000).

Managed $16.5M budget with full P&L responsibility for the Ohio operation

Added 3% to delivery margin for a transportation budget of $14M by effectively

negotiating contracts for small package and LTL,use vendor score cards to

evaluate service.

Moved call center from 16 hour day to 24/7, resulting in improved service to West

Coast and overseas customers.

Created scorecards to evaluate talent, measure productivity and future labor

needs.

PETS UNITED, LLC, Hazelton, PA 2008-2009

$100MM Catalog an internet provider for pets, garden & camping enthusiasts

Consultant/Director of Operations

Brought in to strengthen operations; increase production and accuracy, maximize

space and offsite warehouse space.

Saved company $12,000/month by consolidating outside warehouse into main building

Reduced staff by 25% and increased productivity by 15%.

Improved retail store overall performance by almost 10% by effectively

remerchandising products weekly to reflect seasonality and take better advantage

of sale items.

Implemented new cycle counts and aisle mapping resulting in improved inventory

control, reducing loss and damage by nearly $100k in the first year.

Managed a 50 seat call center; representatives handled orders, customer service

and drop shipped items.

AB&C GROUP - BLUE SKY BRANDS & Winterthur, Martinsburg, WV

2002- 2008

Catalog, Internet, and 3rd Party fulfillment provider which distributed apparel,

health aids, medical supplies, gifts and furniture

Sr. Manager Inbound Operations/ Distribution Manager

Managed day-to-day operations of 700,000 sq. ft., 3-shift, 8 salary/150 hourly

(240 peak season) in 6 departments.

Developed "flex" receiving staff to reflect diverse product flow for 17 clients;

maintained SLA's for all partners.

Ensured SOP's and Quality Control procedures to meet individual client

requirements.

Upheld on-going inventory integrity to ensure smooth P.I's, including constant

cycle counting for each client.

Collaborated with merchandising in vendor compliance issues. Set up delivery

service and routing for furniture. In charge of vendor management, evaluate and

contract negotiations.

Played role in purchasing of supplies, inventory control and budgeting labor

hours.

Authored policies and procedures for new start-up organization.

CHILDCRAFT EDUCATION, Division of Walt Disney/ School Specialty

1988-2002

Education supplies, furniture and two apparel lines sold via catalogs, internet,

outside sales in Lancaster, PA/ supplied product to Disney Stores in region.

Manager of Shipping and Logistics

Ran logistics area, carrier selection, contract negotiations and added a traffic

department.

Worked in a wood manufacturing plant environment on space plans and schedules.

Set up delivery network for furniture white glove service Nationwide.

Education

Bachelor of Arts, Political Science, C.W. Post, Division of Long Island

University, New York

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