Devonia Massengill

** ********* **** **

Four Oaks, NC 27524

919-***-****

aced9z@r.postjobfree.com

General Management

CONFLICT RESOLUTION ? CUSTOMER SERVICE ? STAFF TRAINING & DEVELOPMENT ?

INVENTORY CONTROL

AN EXPERIENCED MANAGER WHO UNDERSTANDS THE IMPORTANCE OF TREATING EVERY

CUSTOMER AS A POTENTIAL LIFETIME PATRON. ENERGETIC PROFESSIONAL WITH

EXCEPTIONAL ANALYTICAL, ORGANIZATIONAL AND PEOPLE SKILLS. HIGHLY ORGANIZED

TEAM-BUILDER WITH STRONG LEADERSHIP EXPERIENCE AND OUTSTANDING PERSONAL

ETHICS AND INTEGRITY.

Employee Development Staff Recruitment &

Retention

Employment Law Compliance Organizational Safety

Payroll Reconciliation Employee Evaluation

Conduct Employee Orientation Employee Hiring Process

Professional Experience

Bleecker Automotive Group-Dunn, NC 2013-2014

BLEECKER AUTO GROUP IS ONE OF THE LEADING AUTOMOTIVE DEALERSHIPS IN

SOUTHEASTERN NORTH CAROLINA THAT OFFERS NEW AND PRE-OWNED VEHICLES UNDER

THE BUICK, GMC, CHEVROLET, CHRYSLER, DODGE, JEEP & RAM BRAND.

BUSINESS DEVELOPMENT COORDINATOR

. HANDLE INBOUND LEADS (PHONE, INTERNET) AND DIRECT TO APPROPRIATE

CONTACT

. Contact present customers (phone, email) to maintain and improve

customer loyalty

. Set appointments for test drives

. Maintain quality relationships with current customer base

. Increase overall dealership sales

. Update and collect finance information

. Making Sales Strategies for meeting targets

. Completing assigned tasks and report to supervisor

. Maintain blog posts for dealership using social media

. Assist with promotion and marketing campaigns

Classic Ford-Smithfield, NC 2012-2013

AN AMERICAN MULTINATIONAL AUTOMAKER THAT SELLS AUTOMOBILES, AND COMMERCIAL

VEHICLES UNDER THE FORD BRAND.

Internet Sales Associate

. Interacting with store buyers and giving them necessary product

presentations.

. Completing all assigned tasks and reporting to the supervisor.

. Driving revenue into the organization and working in coordination with

all team members.

. Assisting in the proper paperwork and transferring documentation of

the vehicle.

. Gathering market information on products and offerings of competitor

companies.

. Making sales strategies for meeting targets.

. Giving buyer feedback, complaints and suggestions to the supervisor

and the marketing team for promotional strategies.

. Gathering a base of potential buyers for sale of vehicles.

. Assisting in strategizing of promotional events for the showroom.

Ruby Tuesday - Goldsboro, NC 2002 to 2010

A global leader in restaurant technology recognized for achieving the

highest level of operational expertise.

General Manager

Recruited, Interviewed hired and managed a staff of up to 50 employees.

Responsible for all operational areas, including payroll reconciliation,human resource management budget and inventory control, customer service,

health and safety standards, and restaurant menus and promotions.

0. Achieved a 26% average annual sales growth over 8 consecutive years

0. Achieved 20% profit, exceeding all targets for labor, controllables and

food

0. Increased coupon usage by 18%

0. Increased served tip percentage from 15% to 18% through server

excellence

0. Increased alcohol sales by 7%

0. Achieved overall sales of $1.2M up from $1.12M the previous year

0. Selected as General Manager of the Year (2009)

Star Pak - Smithfield, NC 2000 to 2002

COMBINING SUPERIOR TECHNOLOGY, DECADES OF EXPERIENCE AND AN UNMATCHED ASSET

BASE, STAR PAK HANDLES PALLET AND CONTAINER SUPPLY CHAIN LOGISTICS FOR

CUSTOMERS IN THE CONSUMER GOODS, PRODUCE, MEAT, HOME IMPROVEMENT, BEVERAGE,

RAW MATERIALS, PETRO-CHEMICAL AND AUTOMOTIVE INDUSTRIES

OFFICE MANAGER

Managed the administrative functions and day-to-day activities of the

office. Recruited, interviewed, hired, trained and managed a staff of up

to 40 employees. Responsible for timely and accurate data entry, filing,

payroll, billing, customer service and driver dispatches.

0. Achieved a 15% reduction in labor costs through improved scheduling

0. Worked directly with customers and contractors to ensure product was

consistently delivered on time

0. Dispatched drivers ensuring efficient use of available trucks

Honeycutt and Grady - Four Oaks, NC 1996 to 1998

A PRIVATELY OWNED ACCOUNTING COMPANY SPECIALIZING IN TAX PREPARATION AND

ADVICE.

ADMINISTRATIVE ASSISTANT

Responsible for accurate and timely data entry, income tax preparation, tax

advice, accounts receivable and managing the schedule/appointments for the

office manager. Prepared the weekly payroll, quarterly taxes, estimated

taxes and payroll taxes.

Education & Training

Bachelor of Science in Business Management and Organizational Development

Mt. Olive College - Mt. Olive, NC

University of Phoenix

Masters in Business Administration with a concentration in

Human Resource Management

University of Phoenix-Phoenix, AZ

Additional Professional Development

Sexual Harassment ? Supervisory Skills ? Payroll

Other Training

Respect and Responsibility ? OSHA Recordkeeping, Workers Compensation

Claims

Technical Proficiencies

Microsoft Office Suite (Outlook, Word, Excel, PowerPoint Access) (

QuickenBooks, ADP, CRM, Dealer Peak

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