Human Resources Management

BRIAN L. CICCO, PHR

***** ******* ***** ***** ● Clermont, Florida 34711 ● 352-***-**** / 352-***-****) ● **********@*****.***

SENIOR HUMAN RESOURCES EXECUTIVE

CORPORATE INITIATIVE IMPLEMENTATION AND CREATION • HRIS • STRATEGIC PLANNING

RETAIL – CONSUMER SERVICES – BUSINESS TO BUSINESS – HOSPITALITY/ENTERTAINMENT

High performance, results driven Senior Executive with over 20 years of success demonstrating vision, expertise

and distinguished strategic, organizational and talent management performance in leadership of Human Resource

activities, with a history of increasing efficiencies, retaining and identifying talent, and directly impacting

organization’s bottom line. A catalyst for change, combining tactical execution of strategic initiatives with strong

leadership of cross functional staff.

AREAS EXP

OF ERTISE

Employment Liability Talent Management EEOC Charge Resolution

• • •

Compensation & Benefits Succession Planning Multi Tier HRIS Systems

• • •

Project Management Policy & Compliance Strategic Sourcing & Vendor Relations

• • •

Change Agent Strategic Planning Cross Functional Partnerships

• • •

S A

ELECT CCOMPLISHMENTS

Developed an ongoing partnership with HRIS administration provider resulting in decreasing 3rd party processing

costs by 30% in 5 months; and the integration of 5 operational areas into a single technology platform that

achieved an annual savings of $282,000.

Successfully manage HUMAN CAPITAL operations in diverse, dynamic environments including; start up, well

established, acquired and growth focused business models

Integrated diverse company cultures and processes through merger and acquisition growth strategies.

Received “Employer of the Choice” designation in local, regional and state wide mediums, which proved instrumental

in increasing company credibility and desirability in securing external talent designed to support corporation

infrastructure growth initiatives.

Entrusted by senior management with transitioning to a self funding medical insurance plan model that focused on

combating rising premium costs of a fully insured plan. Consequently, achieved first year savings of $750,000 with

subsequent years limiting overall costs to less than 5% annually.

Successfully incorporated intranet management philosophy into existing 12 member HR team, thereby securing

communication channels and controlling development expense to a 3rd party vendor. As a result, realized annual

savings of $48,000.

Instituted performance, rewards, recognition and retention strategies designed to demonstrate corporate

appreciation, resulting in a 50% decrease in front line turnover within a 6 month period.

Reduced region’s Open To Hire by 15% through targeted recruitment strategies, including local and regional

university partnerships.

Human Resource responsibilities for 12 direct reports, >500 employees and accountability for budgets in excess of

$28 million.

BRIAN L. CICCO Page 2

CAREER HISTO RY

FRANCHISE SERVICES OF NORTH AMERICA/ADVANTAGE RENT A CAR 2013 Present

International Travel & Leisure Company and Franchise Service Group

VICE PRESIDENT, HUMAN RESOURCES

Oversee enterprise Human Capital management across all disciplines including compensation, total rewards,

employee relations, benefits, payroll, talent acquisition and performance productivity management.

Organizational development and training management. Created all policy, practice and process for acquired

multi state, $ 1 billion operating division consisting of 80 locations, 900 employees and continued new opening

growth. Engineered company intranet and integrated all HRIS technology for transparent administration and

efficiency. Served on executive leadership committee supporting international growth and business operations

including full service insurance brokerage and financial services groups.

WAGEWORKS 2011 – 2013

Nationwide provider of Consumer Driven Benefits Administration.

SR DIRECTOR, HUMAN RESOURCES

Oversee enterprise Human Capital management across all generalist disciplines including compensation, total

rewards, employee relations, benefits, payroll, talent acquisition and performance productivity management. Also

corporate leader in training and development functions across all business lines.

FAIRWINDS CREDIT UNION 2004 – 2011

Largest Orlando based financial institution, operating 37 branch locations.

EXECUTIVE VICE PRESIDENT, HUMAN RESOURCES

Managed all HR related functions, processes and programs for a $2 billion full service financial institution.

Additionally, full responsibility for operational excellence and continued process improvements, project

management and direct supervision of regional operations structure for branch network.

FEDERATED DEPARTMENT STORES (Bloomingdales Division) 2000 – 2004

Globally recognized upper scale fashion retailer with the flagship store recognized as a New York City landmark.

SENIOR DIRECTOR, HUMAN RESOURCES

Primary duties focused on providing strategic leadership and direction to all HR related functions for both exempt

and non exempt staff, consisting of more than 3500 sales and support associates within an upscale retail

environment.

ADDITIONAL PROFESSIONAL EXPERIENCE

ENTERTAINMENT PERFORMER Universal Orlando Resort – Delight guests through character portrayal and

improvisational acting

WORKFORCE MANAGEMENT SPECIALIST, Disney PhotoPass Photographer – Walt Disney Parks

DISTRICT MANAGER – LIMITED INC. (Lane Bryant Division); DISTRICT MANAGER – LEAPS &

BOUNDS / DISCOVERY ZONE; GENERAL MANAGER – SHOWBIZ, INC

E & C

DUCATION ERTIFICATION

MASTER OF SCIENCE – HUMAN RESOURCE ADMINISTRATION

TEMPLE UNIVERSITY

BACHELOR OF ARTS – INDUSTRIAL PSYCHOLOGY

TEMPLE UNIVERSITY

PHR (Professional in Human Resources) Certification

CCP (Certified Compensation Professional)

CEBS (Certified Employee Benefits Specialist)

SOCIETY OF HUMAN RESOURCES MANAGEMENT

MANAGING EMPLOYMENT LIABILITY / EMPLOYMENT LAW

INSTITUTE FOR APPLIED MANAGEMENT AND LAW

POTENTIAL

As a goal oriented professional, I understand that the objectives of the company must be met and that it is the customer,

both internal and external, who ultimately defines organizational success. My expertise in human resource

management, operations management, strategic planning, HRIS, project and process management, and managing

diverse teams will provide significant value to your company.

BRIAN L. CICCO

352-***-****; **********@*****.***

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