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Quality Assurance Manager

Location:
United States
Posted:
June 01, 2014

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Resume:

Murali Sundar, Pharm.D. Edwardsville, Illinois . 618-***-**** .

aced1m@r.postjobfree.com

Associate Director

Seasoned professional with more than 15 years of experience in health care

field.

Leverages both clinical and business acumen to drive strategic decisions

and discussions. Builds and leads highly capable teams. Offers particular

expertise in quality assurance and written communications. Excellent

resource for clinical questions and issues.

Education and Licensure

Pharm.D., Saint Louis College of Pharmacy St. Louis, Missouri 1998

Registered Pharmacist, State of Missouri (PH# 044821); State of Illinois

(005*-******) 1997-Present

Core Competencies

Quality Assurance . Benchmarking . Medical Writing . Strategic

Planning . Cross-Functional Leadership . Business and Healthcare

Synergies . Medical Communications . Budget Management . Customer

Relationship Management . SOP Development . Team Building . Project

Management

Professional Experience

Forest Pharmaceuticals Saint Louis, Missouri 1998-2014

Associate Director - Medical Information & Communication Department (2011-

2014)

Managed operations and QA processes for MIC department, which handled

communications for 30 products and more than 36,000 inquiries annually.

Directed business development and strategic planning. Oversaw staff of 15.

Supported legal, compliance, and marketing activities. Developed and

managed internal CRM databases.

. Provided strategic planning and cross-functional support for new drug

launches for Celexa, Lexapro, and Namenda.

. Achieved more than 95% approval rating on providing information while

maintaining compliance.

. Developed QA tracking program integral to department's successes in

terms of timeliness and professionalism; tracked and reported on

communication content and turnaround time.

. Led internal quality initiatives to ensure compliance with corporate

integrity agreement.

. Managed more than $1M expense budget.

Senior Manager - Medical Information & Communication Department (2008-2011)

Spearheaded QA auditing activities, including monitoring associates in real

time, conducting monthly case reviews, and coaching staff. Held budgetary

oversight. Oversaw communications and dissemination of information related

to Lexapro. Managed seven direct reports.

. Led efforts to market and communicate value of MIC department

internally; developed product-specific fact sheets and FAQs for use by

internal teams and external support vendors.

. Represented company at national industry conferences, manning medical

information kiosks.

. Administered budget within 5% of projections.

Manager - Medical Information & Communication Department (2005-2008)

Reviewed and contributed to revision of SOPs. Conducted sales training

programs.

. Directed implementation of IRMS database for inquiry management,

transitioning department from paper-based process to electronic

database that generated reports and queries in real time, improving

consistency and compliance.

. Developed training guide and coached end users in using IRMS,

facilitating smooth rollout of new system.

. Played central role in standardizing creation, review, and

coordination of letters and responses.

Forest Pharmaceuticals continued

Senior Drug Information Associate - Professional Affairs (1998-2005)

Provided accurate and authoritative information to internal and external

clients regarding Forest Pharmaceuticals and Inwood Laboratories products.

Conducted literature reviews and journal searches on all company products.

Oversaw three staff.

. Developed proposal for clinical clerkship site to provide year-round

drug information experience for students.

. Participated in training process for sales staff, providing trainees

with scientific background in accordance with company strategy.

. Updated and standardized supplemental information letters.

. Served as primary preceptor to Pharm.D. candidates from Saint Louis

College of Pharmacy.

Saint John's Mercy Medical Center Saint Louis, Missouri 1999-2002

Inpatient Hospital Pharmacist

Gained experience in hospital setting, dispensing and verifying inpatient

prescriptions including oral products, IV admixtures, and parenteral

nutrition. Interfaced with providers regarding therapy modifications.

Interlock Pharmacy Florissant, Missouri 1997-1999

Long-Term Care Staff Pharmacist

Dispensed and verified prescriptions for long-term care facilities,

contacting nurses and physicians regarding drug therapy modifications and

compounding. Supported multiple facilities well, working with a continual

focus on efficiency and accuracy.

Publications

Curran CF, Sundar MN, Wesche DR. A same-day standard for responding to drug

information requests by a pharmaceutical company. Drug Information Journal

2003;37:241-249.

Curran CF, Sundar MN, Deiters AJ, Fierro L, Duda-Racki H, Patel M. Drug

information coordination for a co-promoted product. Drug Information

Journal 2000;34: 97-101.

Presentations

"Benign Prostatic Hypertrophy," Forest Pharmaceuticals, Education Meeting

July 2011

"An Inside Look: Medical Information," Forest Pharmaceuticals, Education

Meeting April 2009

"IRMS: A Review," Forest Pharmaceuticals, Manager's Meeting September

2006

"Drug Interactions: An Update," Forest Pharmaceuticals, Sales Training

Program May 2006

"Drug Interactions: A Review," Forest Pharmaceuticals, Sales Training

Program April 2003

"Drug Information In a Pharmaceutical Company," Saint Louis College of

Pharmacy December 2000

Certifications

Essentials of Project Management Certification, International Institute of

Learning 2011

Key Manager Development Program Leadership, Forest Pharmaceuticals/Rutgers

2008

Professional Affiliation

Academy of Managed Care Pharmacy (AMCP) 2010-2014



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