Customer Service Office
Resume:
OBJECTIVE
To secure a career opportunity in a dynamic work environment that will
enable me to utilize and expand upon my related education, skills, and
capabilities while making a significant contribution to the success of my
employer.
SKILLS & QUALIFICATIONS
. Early Childhood Education
. Pharmacology
. Accounting
. Customer Service
TECHNICAL:
. Yardi Database
. Quickbooks
. Lotus Applications
. Oracle
. Syspro/ERP
. Microsoft Office
EDUCATION
St. Louis Community College - Florissant Valley, St. Louis, MO
May 2009 - May 2012
Associate of Arts in Early Care and Education
CERTIFICATIONS
. Certificate of Proficiency in Early Child Care and Education
. CPR and First Aid Certified
. State of Missouri Professional Registration-Pharmacy Technician
Certified
WORK EXPERIENCE
Baby Blossom Academy, LLC, St. Louis, MO May
2009 - Present
Director
. Manage day-to-day activities at a preschool.
. Create instructional resources for use in the classroom.
. Develop academic programs.
. Monitor students and teachers for progress.
. Train, encourage, and mentor teachers and other staff.
. Manage career counseling.
. Administer record keeping.
. Maintain rapport with parents.
. Handle tours and marketing.
. Prepare budgets and annual reports.
. Work actively with teachers to maintain high curriculum standards.
. Formulate mission statements.
. Establish performance goals and objectives.
. Explain or answer procedural questions.
. Hire, train, and evaluate teachers.
. Visit classrooms and observe teaching methods.
. Examine learning materials and review instructional objectives and
adjust accordingly.
BJC HEALTH CARE, St. Louis, MO
Nov 2012 - Apr 2013
Accounts Payables - Contractor
. Reviewed contracts and identified billing or coding issues and request
re-bills, secondary billing, or corrected bills as needed.
. Updated Plan IDs and patient/payor demographic information; posted
notes and memos to accounts; identified payor issues and trends; and
solved recoup issues. Returned accounts to Appeal Writers for next
level appeals as needed.
. Identified payor trends in payment delays and escalated issues to
Supervisor.
. Recognized potential delays with payors such as corrective actions and
responded to avoid A/R aging. Escalated payment delays/problem aged
accounts timely to Supervisor.
. Performed special projects and other duties as needed. Assisted with
special projects by utilizing excel spreadsheets, and must be able to
communicate results.
. Ensured compliance with State and Federal Laws Regulations for Managed
Care and other Third Party Payors.
MURPHY PARK APARTMENTS, St. Louis, MO Nov 2007 -
June 2009
Leasing Consultant
. Carried out daily office duties using a multi-line phone system.
. Maintained and collected monthly rents from residents.
. Performed move-in and move-out inspections of all apartment units.
. Performed credit analysis and obtained daily reports.
. Maintained and leased 413 units consisting of Public Housing
Assistance, Tax Credit, and Market Rate units.
. Executed managerial responsibilities in the absence of direct
supervision.
STELLA MARIS CHILD CENTER, St. Louis, MO Feb 2006 -
Oct 2006
Family Service Coordinator
. Administered the Head Start Program and supervised a staff of teachers
and assistants.
. Managed all front office duties in the absence of the Director.
. Coordinated training seminars for staff including continuing education
courses and training seminars, CPR, and First Aid classes.
. Assisted parents in securing additional resources for employment,
food, housing, and utility bills.
YWCA HEAD START, St. Louis, MO
Nov 2002 - Oct 2004
Office Assistant/Data Entry Clerk
. Assisted numerous families with enrollment and provided pertinent
information for services and guidelines about the program.
. Organized and maintained personal data files for staff and children
under strict confidentiality guidelines.
. Supervised front office duties and staff in the absence of the
Director.
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