Customer Service Training
Resume:
Justin Lofum
Home: +44-020******** Email: ********@***.***
Mobile: +44-074*******
PERSONAL PROFILE
I am a reliable, honest and hardworking individual with the ability to work well in fast
paced environments. Ready to take on new challenges, with a flexible and adaptable
approach towards work and I am a fast learner with previous work experience within
busy production and catering environments. Currently looking for a Customer Service
Assistant in the Sales and hospitality industry.
KEY SKILLS
Highly organised, efficient and methodical
•
Ability to prioritise workloads and multi task
•
Honest, reliable and good timekeeper. Competent production staff skills
•
Physically fit with manual handling and health and safety awareness.
•
Computer literate – knowledge of Microsoft Word, Excel, Access and use of
•
Internet and E mail
Fluent In Lingala, French and English Languages
•
EMPLOYMENT HISTORY
Production Staff Sep 2012 – Dec
2012
Daily Crest, Brook Street Employment Agency, Chadwell Heath
• Working as part of a production line moving heavy goods
• Adhering to manual handling when lifting goods to and from the production line
• Working quickly and efficiently as part of an integrated team
Kitchen Supervisor Mar 2005 – Jul
2009
Chelsea Football Club, Mirabelle Restaurant, Criterion Restaurant – Marco
Pierre White Restaurant
• Working over a period of years between 3 Marco Pierre Restaurants
• Supervising a team of kitchen porters, allocating duties, training new staff,
delegating daily tasks and devising shift rota’s
• Supervising deliveries, checking goods against itineraries and dealing with any
discrepancies
• Assisting with fresh and hygienic fresh food preparation
• Working closely with head chefs, assisting with food preparation and other
additional tasks
Cleaning and clearing of the kitchen as part of a team adhering to strict cleaning
•
procedures
Ordering goods and being solely responsible for stock control
•
Administrative Housing Officer May 1995 – Feb
1996
East Thames Housing Group (work experience), Stratford – London
• Responsible for processing letters, memo’s and minutes of meetings
• Updating and maintaining sensitive information on in house database
• Photocopying/faxing and other general administrative duties
• Dealing with telephone enquiries in a professional and polite manner
QUALIFICATIONS & TRAINING
TLE Training Ltd
Construction Safety Training System “CSTS 9” in Edmonton, AB, Canada
2013
OSSA Regional Orientation Program “SP200610”&AGD 2006 1, AB
2013
BCS Level 1&2 IT User Skills (ECDL Essentials (ITQ) (QCF)
2012
OCR Level 1 &2 Certificate in Adult Literacy and Numeracy
OCR Level 1 Award in Employability Skills Credit 3
OCR Computer Literacy and Information Technology Stage 1
2009
PC Configuration 1 and 2 Advanced at Barking College
1998
IT Tutoring, Office Administration and teaching disabled individuals
Direct Computer Training (LTD) Ilford
1997
NVQ (III) Use & Support of IT
J&J Training Services Limited
• Business Administration Level 1 and Level 2 `
1992
Hobbies & Interests
I enjoy watching sports on TV, as well as reading, exercising and spending time with
my family.
References
Available on request
Contact this candidate