Customer Service Manager
Resume:
Lydia Taylor
Sheffield Lake Ohio 44054
Contact: 216-***-****
www.linkedin.com/pub/lydia-taylor/30/523/16a
Email: acecuh@r.postjobfree.com
To Whom It May Concern:
I am excited to see your advertisement for this challenging position. As my
resume will demonstrate, I can be an excellent candidate for your organization.
I am a well rounded individual with a lot to offer a company. I am proactive, punctual,
and reliable and very well organized, very analytic, and also efficient. My creativity and
eagerness to learn new ideas, combined with the ability to meet deadlines makes me an
ideal candidate for a position that requires an approach to operating a business.
Looking into file and analyzing them researching them, and having a very. I love doing
things like that.
I would be so thrilled if you would contact me to arrange an interview. My
expected salary range is open and my willingness to join a great team is also a very
strong deciding factor.
Sincerely
Lydia Taylor
Lydia Taylor 216-***-****
689 Irving Park Blvd.-Sheffield Lake Ohio 44054 ~ www.linkedin.com/pub/lydia-taylor/30/523/16a
Email: acecuh@r.postjobfree.com
Summary
Highly skilled Accounts Payable/ Accounts Receivable professional with a very analytical mind. Known
for analyzing projects to make efficient and accurate decisions. Able to think creatively, working well
with teams and independently. Able to produce quality results. Committed to excellence, loyalty and able
to work a flexible schedule.
Objective: I would like to work in a continuously learning environment were I can utilize my
existing talent and acquire new espertise.
Skills & Qualifications
Accounts Payable/ Accounts Receivable Purchase orders
Yardi Accounting Software QuickBooks, Yardi
HUD and Section 8 policies Eviction letters and collection correspondence
Ledgers Ledger clean up & repair
Collected past due Investigating files Researching Files
Microsoft Word, Excel, Power Point 2007 Desktop Publishing
Professional Experience
March to Present
Rosewood Park Apartments Elyria, Oh
Leasing agent
Schedule appointments to show the apartment, schedule move inns, Screening and background checks.
Doing walk through in the apartment, Moving tenants in having them sign the lease, electricity
agreement, cable agreement. File reconstruction and organization.. Follow up phone calls from emails
coming in. Putting work orders into the computer. Writing up work orders when needed. Making sure the
rent it prorated when need be as the tenant moves in.
1999 to present
Taylor and Sons Contractor Services: Sheffield, OH
Manager
Scheduled appointments for job estimates and developed estimate quotes and contracts. Utilized
QuickBooks to complete accounts payables and receivables. Created purchase orders; generated
delinquent billing letters, to electronically send invoices and to created weekly and monthly budgets .
Designed promotional advertisements. Completed monthly inventory. Prepared tax information so that
the accountants could accurately file taxes
Accounts Payable/ Accounts Receivable, 2001 - 2005
Posted billings, made deposits, created purchase orders and contracts.
Receptionist, 1999 to 2001
Scheduling appointment, inbound and outbound calls
• Creating a system for collections on due accounts.
• Creating a system for purchase orders, to customize for the company.
TeleTech Call Center Customer Service Lorain, Oh
April to
Customer Service Representative (Geek Squad)
March
Phone calls from customer with issues with their computer. Remoting into client’s computer running a
system analyzer, to see the cause of the issues on the computer. Making some repairs that need to be done
and repairs that need to be passed off to a fulfillment agent I dispatch them. Make sure clients that come
in on the phone that are disgruntled I calmed them down took care of their issues explained the procedure
did my repairs in the allotted time and if it took long I would dispatch them over to our agents.
Arbor Park Village Apartments: Cleveland, OH
Accounts Payable/ Accounts Receivable Associate 2011 to 2012
Utilized company based Yardi accounting software system for accounts payables and receivables.
Generated eviction letters and collection correspondence and also created month end reports.
Completed company billing and purchase orders. Ordered supplies and merchandise. Collected
payment plan payments for unreported income. Posted rent, and other receivables. Met with tenants,
reviewed balances and files for accuracy. Appeared in court with counsel to assist with eviction
processes. Worked with the utility companies on billing and transfer issues.
• Learned and implemented HUD and Section 8 policies and procedures to daily work.
• Lowered delinquent amount of money from 90 days past due. Collecting 20,000-25,000 in
delinquent amounts.
• Created payment plans for tenant that were in the rears.
• Researched files and removed concessions that were on ledgers to lower the delinquent
amount more. Collected 20,000.00 to 25,000.00 in past due accounts.
Community Development Department: Lorain, OH 2011 to 2012
Web Developer (Contract work)
• Assisted in the transition from outsourced to in-house Web management
• Developed and maintained city’s campaign for resurgence, local activities, and features to
stimulate heightened traffic activity
Friendship House: Westlake, OH 1996 to 1999
Warehouse Associate
Assembled parts for metal, plastic and wired product, processed customer orders per specification and
completed shipping and receiving duties. Maintained a clean and safe work environment.
• Worked a flexible schedule when needed to ensure customer orders were met timely
Lorain Road Auto Body: North Olmsted, OH 1990 to 1995
Manager
Oversaw accounts payables and receivables, completed purchase orders and created estimates.
Researched and orders parts for vehicles. Completed weekly and monthly budgets and met with insurance
agents to discuss damaged vehicle estimates. Collected receivables from insurance companies per
damaged vehicle estimates
Education
Ohio Business College: Sheffield, Ohio Graduated: June 2010
Associates Degree: Applied Business Web Design
Award Winner: Presidents List, Deans List and Perfect Attendance
Completed one hundred hours of externship designing a web page for the City of Lorain Christmas
Council: http://downtownlorainchristmas.com
Other Skills
Video editing, Slide shows and audio, movie design, music to movie and various technologies
Web Design Qualifications:
Experienced in managing and troubleshooting networking concerns
Experienced in Systems and Data Analysis and Design
Practiced in Microsoft Word, Excel, Power Point and Desktop Publishing applications
Marketing Presence and SEO
Three References
1) Korrin Tracy 216-***-****
2) Lisa Danavich 440-***-**** acecuh@r.postjobfree.com
3) Shaunta Lyons 440-***-**** acecuh@r.postjobfree.com
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