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Customer Service Software

Location:
United States
Posted:
May 29, 2014

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Resume:

Anita S. Brown

**** ********* **** **** ***

North Charleston, SC 29418

843-***-****

407-***-****

**** - ******* ******** ***** **********-Process garnishment payment for

several entities in several different states. Electronically paid

garnishment deductions utilizing Expert Pay software.

. Software used: Microsoft Office, Excel, Word and Expert Pay.

2011-2013 - Accountemps/Aerotek Charleston Accounting Assistant. Perform

accounting functions including, but not limited to processing invoice

utilizing job costing methods, and three way matching, and coding invoices

with general ledger accounts numbers. Maintained lien release file for

newly developed property, and property improvements to existing location in

South Carolina, and Florida for electrical contractor, and timeshare

resorts. . Researched and resolved any outstanding accounts payables

issues, with vendors. Processed payroll for multiple entities, using ADP,

and Timberline Sage for over 200 employees utilizing job costing. Entered

journal entries for multiple companies, and locations. Processed, and paid

monthly sales, accommodation taxes federal, and unemployment and state

taxes. . Processed monthly revenue for owner revenue share for multiple

entities. Performed payroll journal entries to fund payroll account.

Software used: Microsoft Outlook, Word, and Excel, SAP, Southware and

Navision accounting programs, ADP payroll program. Quick Books Premium 2011

and 2012, and Sage Timberline.

2012-2013, 2013-2014 Tax Season Pinnacle One - Prepared individual personal

taxes, utilizing tax software, and comprehension of United States tax laws.

. Software used: Advantage Tax Software

2010-2011-Pathology Services Associates North Charleston SC Charge

Associate-Entered billing information that is required in order to create

complete patient account, including but not limited to patient demographics

insurance information and CPT codes into new or existing accounts. Detect

problems on reports, work error reports, research missing information for

charge department. Enter new and additional charges to patient accounts.

. Software used: Microsoft Outlook, Microsoft Excel, Microsoft Word,

BTC, and Freedom Centricity (IDX).

2009-2010-Iqor North Charleston SC. Collection Agent- Received inbounds,

and made outbound calls to DirecTV customer regarding delinquent accounts.

Reinstate disconnected accounts due to nonpayment. Educate customers about

account status, and self-care procedures on how to maintain current account

balances. Provide customer service with outstanding billing issues, and

questions.

. Software used: Microsoft Excel, Microsoft Word, CACS, DirecTV billing

software.

2005-2009-CHEP Orlando FL. Freight Processor-Electronically processed

freight invoices for payment billed electronically utilizing SAP, and

Manugistics system. Prepared vouchers for manual payments, by coding with

general ledger accounts. Resolved outstanding freight payments concerns of

manual or electronic entries. Worked with transportation carriers to

resolve outstanding invoices, using bill of lading, and rate confirmation.

Assisted logistics team with resolution, of rate discrepancies by supplying

proof of previous shipments rate verification sheets. Verified accuracy of

fuel charges, and displayed excellent customer service skills. Assisted

with billing of asset recovery invoices. Paid carriers for asset recovery

shipments assisted carriers with billing issues, and concerns, to assure

timely payments, and accurate billing.

. Software used: SAP, Manugistics Microsoft Excel, Outlook, and Access,

and Word.

2000-2005-DARDEN RESTAURANTS, Orlando FL. Inventory Accounting Processor.

Matched vendor invoices to approved purchase orders.. Resolved price and

quantity discrepancies with invoice matching, worked with purchasing and

distribution departments on reconciling items. Performed inventory cost

adjustments using Excel worksheet, and Great Plains to maintain the

integrity of the small wares inventory. Participated in annual physical

audit of small wares inventory performed carpet and fabric reconciliation

to ensure accuracy of accounting information. Researched and resolved

vendor issues. Research and analyze restaurant waste using Actual vs.

Theoretical report during month end. Assisted restaurants with month end

questions regarding AvsT and COGS GL questions.

.

. Software used: Great Plains, Oracle, Microsoft Excel, Outlook, Access,

and Word.

EDUCATION:

2013 Ashford University, Clinton IA Masters in Finance, 2010 Ashford

University, Clinton, IA Bachelor Degree in Management, with a

specialization in Accounting. 1987 Associate Degree in Accounting

Rutledge College North Charleston South Carolina.

SYSTEM AND ADDITIONAL SKILLS:

Knowledge of several software packages including, but not limited to SAP,

Manugistics, Oracle, Access, Great Plains, Microsoft, Excel, Windows, and

Outlook.Peachtree, WordPerfect, Supercalc, JD Edwards, Quicken. Have worked

part time positions as a bookkeeper using QuickBooks for several small

businesses, have worked in the accounting field for construction,

hotel/entertainment, telecommunication, several positions, included, but

not limited bookkeeper, front desk, night auditor, reservations,

collections and operator, and sales associate.



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