Human Resources Professional
Resume:
LORRAINE GRAY
acecme@r.postjobfree.com
Extensive background in HR generalist affairs, including experience in employee relations,
employee recruitment and retention, unions / collective bargaining agreements, mediation,
conflict resolution, staff development, benefits and compensation, HR records management,
and HR policies development and legal compliance.
HR SKILLS
Employee Relations Staff Recruitment/Retention Employment
Laws
Mediation & Advocacy Orientation/On-Boarding Benefits
Administration
Performance Management FMLA/ADA/EEO/WC Performance
Mgmt
HR Policies & Procedures Organizational Development
Training/Development
Safety/OSHA
HR Representative – August 2011 - Present
Sutter Delta Medical Center, Antioch, CA [Permanent]
Primary Function: Recruiter ~ Travelers
• Create and post traveler orders with Agencies; via email
• Review all candidate profiles (checking for appropriate experience, certifications); forward all traveler
profile(s) to requesting Director/Manager
• Facilitate offers, or declination of traveler(s) with Agencies
• Coordinate on-boarding process with the agencies; and work with Clinical Education department to
ensure Traveler is enrolled for orientation and nursing training.
• Enter new traveler data into Lawson; Kronos
• Verify all certifications/licensures [nursing on line] are compliant.
HR Functions:
• Responsible for the Contract [temporary] hires at facility; regarding any Administrative needs;
• Post openings and work with staffing agencies to acquire appropriate candidate(s) to fill position.
• Provide general support to SDMC staff, management and employees regarding general inquiries.
• Responsible for answering phones, triaging calls and routing requests as appropriate in the absence
of the HR Assistant.
• Primary resource for employee/managers with questions regarding compliance and/or regulatory
tracking requirements.
• Performs a variety of activities relating to Human Resources functions, including JCAHO file audits,
licensure/certification tracking;
• Responsible for registering new ‘replacement’ nurses [travelers] during strikes. Must ensure all
certification and licensures are compliant.
• Assists Director in managing projects as they arise; and all HR employee functions.
• Responsible for planning/organizing the Annual Rewards Event for Hospital
HR Administrator – October 2012 – February 2013 [worked two days a week while at Sutter]
Berkeley CO-OP, Berkeley, CA
Conducted HR orientation of new employees; day to day legal compliance for HR and OSHA; managed
unemployment claims; OSHA 300 reporting; implemented exit surveys for departing member employees;
conducted all external recruitment for regular employee positions; maintain separate HR files and health-
related (HIPPAA) files for each employee. Approved medical leave requests and preparing FMLA paperwork;
respond to employment related disputes/complaints, serve as a final appeal of employee disagreement with
disciplinary measures; submit workers compensation paperwork within 24 hours of injury, managed WC open
cases, managing work-shift injury cases; submitted work-shift accident insurance claims,
Hired and supervised the hiring team (FEPA, HICOM CHAIR) supervised the payroll/benefits administration.
Approved timesheets and payroll preliminary and post reports; add/drop employees on various benefits;
checked vacation and sick leave balances; reviewing all benefits invoices; insure COBRA compliance for
departing employees; assisted people with health care reimbursement disputes.
Benefits Analyst – December – June 2011 [Contract position]
24 Hour Fitness, Corporate Offices, Pleasanton, CA
• Administered corporate benefit programs; medical, dental, vision, life, short/long term disability;
• Reviewed and processed all Qualified Medical Child Support orders [QMCSO] according to plan
documents and ERISA mandates.
• Point of contact for all EE's for LOA's [leave of absences]; processed all LOA's; ensured all local,
state and federal regulations, laws and company policies were adhered to;
• Maintained benefit and EE data in HRIS;
• Demonstrated organizational, problem solving and analytical skills.
Executive Assistant – Aug - December 2010 [Contract position]
Ernst & Young, Oakland, CA – Office Team, Staffing Services
• Summary: Provide diversified administrative support to a variety of client-serving and Core Business
Services (CBS) professionals, including partners and Directors. Also provide administrative support
to service line or engagement-specific teams; using experience, skills and knowledge to maintain a
current understanding of organizational policies, procedures and practices; also collect, compile and
analyze moderately complex data; coordinate projects and deadlines directly or through others.
• Responsibilities: Manage calendars and schedule meetings. Use scheduler feature for arranging
group calls/meetings.
• Effectively use firm travel and meeting tools, follow policies and procedures to make travel/meeting
arrangements, confirm details and creates itineraries.
• Effectively assist with project plans for small project teams in local and virtual team settings
• Manage certain administrative aspects of client engagements
• Collaborate with colleagues to determine and recommend most cost-effective solutions for
completing tasks.
• Effectively use the firm’s core technology applications, including MS Word, Excel, PowerPoint, and
Lotus Notes.
• Handle administrative details and routine issues independently and assume responsibility for quality
and timeliness of completion
• Utilize effective interpersonal and communication skills (verbal and written); able to interface with
personnel at all levels
• Collaborate with colleagues to understand client needs and requirements, including working with
virtual teams
• Effectively manage conflicting priorities, organize workflow, and team with colleagues to accomplish
tasks and balance workloads
Benefits Analyst – Nov 09 – April 2010 [Contract position]
CSAA (California State Automobile Assoc) Walnut Creek, CA - Spherion, Staffing Services]
• Summary: Responsible for responding to and/or resolving employees’ benefits questions and
problems as they relate to Leave and Disability policies and procedures. Processed benefits
transactions, communicated with health insurance vendors regarding eligibility and other benefit
issues, responsible for inputting data into and retrieving information from PeopleSoft related to
benefits, and managed benefits documentation.
• Administered and maintained leaves of absences [LOA]. Determined employee eligibility, in relation
to sick leave, short-term disability ad long-term disability. Advised and counseled employees /
managers regarding the LOA process and benefits, as it relates to issues regarding the various types
of LOA’s; personal medical leaves, non-personal medical leaves and reasonable accommodations
as needed.
• Generated correspondence to all employees who were ineligible for FMLA benefits; managed
benefits documentation by assembling LOA packets. Ensured proper documentation is received, via
mail and email correspondence; recorded and communicated to employees and all appropriate
personnel.
• Communicated with vendors to ensure employees’ concerns/complaints are resolved in a timely and
equitable manner within guidelines of the plans.
• Maintained PeopleSoft Benefits Administration to update status and changes to HRIS. Troubleshoot
with HR/processing as necessary.
• Maintained the “leave teams” email inbox; answering all inquiries from vendors, employees and
personnel, on a daily ongoing basis. Maintained confidential material.
Sr. Human Resources Representative 2005 – 2008
Varian, Inc., Walnut Creek, CA. Scientific Manufacturer
• Recruitment - managed all sourcing, staffing and selection for the facility. With the use of an internal
applicant tracking system [ATS], placed and monitored job postings via the website; reviewed and
pulled viable resumes; determined applicant qualifications by interviewing, verifying references,
comparing qualifications for required positions, facilitated interview meetings with management;
extended job offers; developed and built relationships with staffing professionals for placement;
negotiated all contracts; generated offer letters and new hire packets; and negotiated compensation
of new hires.
• Employee Relations – Successfully re-established the disciplinary process; ensured appropriate
action was taken, ensuring consistency, including and up to terminations. I advised and counseled
employees/ managers, regarding work performance and/or related problems/issues; identified
unusual employee circumstances, and provided assistance to supervisors/managers to implement
any necessary disciplinary actions needed; monitored employee attitudes and advised management
of overall morale status. Conducted ‘exit’ interviews [terminated employees] prepared appropriate
documentation.
• Counseled individuals regarding appropriate level changes, and recommended viable employees for
promotions. Evaluated new and/or changing job assignments, drafted job descriptions; responsible
for ensuring all performance appraisals were completed by managers in a timely manner; reviewed
employment requisitions for proper classification, grade, duties and minimum requirements.
• Collaborated with supervisors/managers to develop appropriate salary adjustments within our
guidelines; reviewed and approved individual salary adjustments within limits of the salary plan
guidelines.
• Acquired a strong knowledge of HR Laws and regulations; FLMA, ADA; Federal, State & Local laws
& requirements.
• Assisted in preparing affirmative action plans, compiled data for EEO / affirmative action
requirements; Administered and established health and safety programs as required; Partnered with
the management team to ensure the business goals and objectives were met; responsible for
interpreting any/all personnel policies and programs as required.
• Performed all other duties as assigned.
Human Resources Director 2000 – 2005
Holiday Inn Bay Bridge, Emeryville, CA. Hospitality
• Benefits Administration – managed all benefit plans; health, dental, vision, pension and 401k plans,
for all Union and Non-Union associates [two different Unions on site; each with their own plan;
separate benefits plan for Management]. Responsible for annual open enrollments; reconciled the
billing process monthly, to ensure eligibility status for each. Negotiated rates with plan administrators
as needed.
• Recruitment – Managed the hiring process; posted all job opportunities with the use of internal and
external sources; advertised via local newsletters, newspapers, college job boards, and on-line
services. Screened all candidates; determined applicant qualifications by interviewing, verifying
references, conducted background checks, comparing qualifications for required positions, and
extended job offers. Facilitated/conducted all ‘New Hire’ orientations.
• ‘Collective Bargaining Agreement’ [CBA]; Managed the CBA administered by the Labor Union(s);
enforced all requirements within the CBA agreement; managed all grievances using a disciplinary
process as needed or were made “whole”; maintained all documentation required; adhered to the
terms of the labor contract by monitoring the daily implementation of all policies and practices;
attended off site arbitrations as needed. Assisted GM with contract negotiations.
• Developed and maintained departmental training plans and goals, ensuring all departmental goals
were executed; conducted annual training sessions for all associates and management staff (ADA,
Blood Bourne Pathogens, Safety instruction) and all on-going training as required.
• Supervised Payroll administration.
• Strong knowledge and practice of policies involving FMLA, CFRA, PDL, ADA, OSHA, responsible for
administering COBRA; processed and maintained Worker’s Compensation claims; liaison/contact for
all EDD claims.
• Created a cohesive personnel filing system; maintained files with current compensation, and up-to-
date performance evaluations.
• Ensured all associates at all levels of the company were treated fairly, consistently, and with the
highest level of personal respect.
COMPUTER SKILLS
MS Office: Word, Excel, Power Point, Outlook; Lotus Notes
HRIS Technologies: ADP, SAP, and People Soft, Lawson, Kronos
EDUCATION
Santa Monica City College / Psychology / Art
Fashion Institute of Design & Merchandising / Interior Design
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