Customer Service Medical

SHENNA N. MCKENZIE

**** ****** ***** ***** . ********, GA 30213

646-***-**** .acechq@r.postjobfree.com

WORK EXPERIENCE

POM RECOVERY/ WESTCHESTER MEDICAL CENTER December 2013-Present

PATIENT ACCESS SPECIALIST

The administrative professional liaison to the hospital's Admitting

Department which requires maintenance of inter-relationships with patients,

families, physicians, administration, finance, nursing, business office,

ancillary departments, volunteers, and other hospital employees

Major duties include, but are not limited to:

Performing patient pre-admission, admission, transfer, and discharge

activities

Obtaining correct and complete information from patient, legal authorized

representative, and/or guarantor regarding both demographics and insurance

Administering hospital regulations, rights, privacy, and registration to

consumers

Evaluating benefits and eligibility of all patients for reimbursements and

verifying accounts with appropriate sources

Cooperatively providing consistent education and training to new employees

and working with staff and team members to ensure a seamless delivery of

patient access activities

WESTCHESTER MEDICAL CENTER November 2007-

August 2013

DEPARTMENTAL REGISTRAR

The administrative intermediary and multifunctional, multifaceted

departmental registrar to the hospital's Oncology and Child/Adolescent

Behavioral Health and Psychiatry Departments which required extensive

behavioral analysis and interpersonal skills.

Major duties included, but were not limited to:

Interpersonal and compassionate communications with patients, families, and

consumers

HIPAA compliant records utilization, unit/station maintenance, PMI

(personal medical record) protection, and record-keeping organization

Maintaining a safe and clean working environment by complying with

procedures, rules, and regulations; adhering to infection-control policies

and protocols.

Personalized customer service to meet the individualized needs of relatives

and friends

ORTHONET LLC

July 2006- November 2007

PROVIDER SERVICE LIAISON

Procedure and policy SME (subject matter expertise) as well as providing a

diverse customer base with procedural guidance, medical and regulatory

policy references, and detailed customer service correspondence in both

oral and written form via telephone and/or email.

Major duties included:

Claims and Inquiries

Preauthorization

Customer Service

Changing management controls

Benefits analysis

Clientele and customer conflict resolutions

CONCORDE PERSONNEL, INC

July 2005- January 2007

CONTRACTOR

Contracted Admin assigned to address and repair departmental backlogs

including:

Compensation, denial, reviewing, and adjustment of claims submitted by

providers

Assistance in departmental and company transition from backlogged and

latent reporting to timely, quality submissions

Generating letters of incomplete claim reviews and late submissions by

providers

OTHER EXPERIENCE

GO NYC MAGAZINE September 2004- May 2006

EDITORIAL ASSISTANT

Auxiliary role as the Assistant Editor whose responsibilities included

administrative support, project management and coordination, event planning

and execution, and the following individual accomplishments:

Selecting modeling talent for magazine covers

Booking guests for interviews and performances

Representing magazine at Awards gala

Planning, promoting, and executing inaugural Mardi Gras gala

EDUCATION

SUNY College at Old Westbury - Old Westbury, NY May

2005

Major: Media & Communications

Degree: Bachelor of Arts

ADDITIONAL INVOLVEMENTS

Campaign Fellow, Organizing for America(2012)

Volunteer Tutor, Peekskill Housing (2010-2012)

Founder and President of PRIDE! - an Old Westbury pro-social organization

(2002-2005)

SKILLS

MICROSOFT OFFICE - Word, PowerPoint, Excel, Outlook

MAC iWorks - Pages, Keynote, Numbers

Basic Computer - Typing, Internet, Windows, MAC IOS, Email

Social Media - Twitter, Facebook, LinkedIn

Gained Experience - Customer Service, Interpersonal, Communication,

Leadership, Organizational

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