Mike Jones

** ********* ********, **. ******, Alberta T8N 3G7

Cell: 587-***-****

Executive Summary

High-energy Account Manager successful in building and motivating dynamic teams. Cultivates a company

culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new

ideas that drive company growth.

Core Qualifications

● Skilled negotiator ● Training/development

● Sound judgment ● Supervision & training

● Computer-savvy ● Efficient multi-tasker

● Complex problem solving ● Change management

Professional Experience

Director of Operations

Town of Three Hills, AB

September 2013

• Manage and direct the development, implementation, and evaluation of plans, polices, systems and

procedures to achieve annual goals, objectives and work standards

• Projected managed several projects within the town utilities, and roads.

• Advised the Town Council, Chief Administration Officer, citizen groups, residents, contractors and

other on departmental issues

• Monitor developments related to public works and utility matters, evaluate their impact on County

operations, and implement policy and procedure improvements

• Develop specifications and bid documents for a variety of public works and utility related designs,

construction and maintenance projects

• Recommend contract awards, negotiates contract provisions and coordinates, reviews and approves

contract’s performance

• Develop policies, procedures and programs for roads, water-works, streetlights, and drainage

• Prepares departmental budget for Council approval. Monitors, once approved, working co-dependently

with the finance department

• Review and approve all engineering drawings for all department construction works

• Review and improve engineering drawings for all subdivisions

• Attend regular Council meetings for technical support at the request of the CAO

• Represent the County in negotiations with other agencies, utilities, groups and individuals on a wide

variety of issues pertaining to public works functions.

• Liaison with regulatory officials/agencies at the federal, provincial and municipal levels as required

• Manage all roads programs construction, graveling, drainage, and blading.

Yard Manager

August 2012 to September 2013

Shaw Pipe Protection

• Manage the yard operation.

• Shipping & Receiving.

• Manage and implement Health & Safety program.

• Managed team of 15 of professionals.

• Recruited and interviewed applicants.

• Increased the employee base by 2% to meet changing staffing needs.

• Prepared pipe for movement/shipment by truck, and rail.

• Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and

brakes, to ensure that vehicles are in proper working condition.

• Managed loading and unloading of personnel and cargo.

• Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with

regulations.

• Operate Loaders, grader, and skid steer when required.

• Ensured that all health and safety guidelines were followed.

• Configured any human and material resources needed.

• Coordinated procedures for facility and equipment maintenance or modification, including the

replacement of machines.

Owner/Operator Landscaping Business

September 2008 to July 2012

LSI Contracting

• estimated costs and set quality standards.

• made sure that products were produced on time and are of good quality.

• oversaw the production process and managed the production schedule, projected managed all projects.

• Collected, monitored and disseminated market intelligence/maintain competitor database.

• configured any human and material resources needed.

• Responsible for the selection and maintenance of equipment.

• Determined merchandise price schedules and discount rates.

• Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.

• Wrote sales slips and sales contracts.

• Shared product knowledge with customers while making personal recommendations.

• Maintained friendly and professional customer interactions.

Operations Supervisor

December 2005 to August 2011

City of St Albert Public Works – St Albert, AB

• Managed team of 68 of professionals in several different departments including, Parks, Facilities, and

Transportation

• Managed Fleet, and Equipment department.

• Projected managed several projects within transportation, parks, and facilities Served as

mentor to 5 temporary Team-lead members, and 6 permanent Team-leads.

• Prepared correspondence, accounting and financial documents for analysis.

• Reviewed accountants book entries to ensure accuracy of the G/L.

• Worked with management team members to document and offset unusual expense variances in their

respective areas.

• Assisted in the creation of vendor contracts for outside vendors.

• Determined best short- and long-term tracking methodology.

• Efficiently implemented short-term tracking factoring in possible long-term tracking strategies.

• Complied annual recommendations for end of fiscal year budgets.

• Prepared correspondence, accounting and financial documents for analysis.

• Provided efficient customer service to clients.

• Communicated with customers, employees and other individuals to answer questions and explain

information.

• Improved communication efficiency as primary liaison between departments, clients and vendors.

• Prepared and drafted all outgoing correspondence in a timely manner.

• Accurately read sub-division plans and repair manuals to identify mechanical problems and fix them.

• Assisted in implementation of operations, maintenance and capital programs.

• Managed projects and served as primary liaison between client and multiple internal groups to ensure

clarity of goals and quality and adherence to deadlines.

Operations Foreman

December 2003 to December 2005

City of St Albert – St Albert, AB

• Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was

properly installed and working correctly.

• Planned work and determined appropriate tools and equipment.

• Processed work orders and prioritized jobs.

• Responsible for promoting safe and clean working environment.

• Reviewed work orders and communicated with prior shift to assess work needs for the day.

• Took care of facility equipment, grounds, roads and fences throughout the community.

• Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe

conditions.

• Led a team of 12 to perform daily maintenance programs in the parks operations.

• Maintained record accuracy by using work order reporting system.

• Assisted in management of business operations by maintaining records and files, preparing cost and

inventory reports, and ordering supplies.

Education

• Business Administration/On-line studies ( currently )

Athabasca University AB, Canada

• Supervising for results Grant MacEwan University 10 module program

• High School Diploma Paul Kane St Albert, AB

Affiliations

• Member, Recreation Facility Personnel

• AWPA Member

• 2005 Chair, Employee of the Month Committee

• Public Works Long Range Planning Committee

• Parks and Open Spaces Management Plan

• 2002-2006, President, C.U.P.E. (Local 941)

• Negotiations Committee, 2002 (Chair) Negotiations Committee, 2004 (member)

• Chair Public Works Safety Committee 2007, 2008, 2011, 2013

• Supervisors for Safety Excellence 2009

• Certified level III AWPA Supervisor

• Certificate of Appreciation, United Way Volunteer 2000, 2001, 2002, 2003

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