Customer Service Administrative Assistant

Laura J Shoemaker

*** ********* ******* - ******, ******* 30263

407-***-**** acecew@r.postjobfree.com

OBJECTIVE

Administrative/Research/Analyst position allowing utilization of

demonstrated organizational, customer service, communication, and

management skills developed over ten (10) years of successful and sustained

employment.

PROFILE

Motivated, personable business professional with multiple skill set

developed through successful completion of various college, technical and

on the job level training. Unique aptitude for quickly mastering technology

- fluent in Microsoft Office Suite. Outstanding and proven customer service

skills which allows for communicating with personnel at all levels of the

corporation with thoughtfulness and sensitivity. Comfortable handling

sensitive, confidential records. Demonstrated ability and history of

dealing with internal/external customers and various financial

institutions. Experienced with maintaining multiple management level

calendars, managing travel accounts, and organizing meetings with both

external and internal customers.

Skills Summary

Office Management Computer Savvy Warehouse Receiving

Report Preparation Scheduling and Payroll Front-Office Operations

Written Correspondence Professional Presentations

General Office Skills Strong Customer

Microsoft Office Suite Service Office/Records

Record Keeping Ten (10) Key Organization

Vendor Relations Business Administration

Risk Mitigation Supervision

EMPLOYMENT HISTORY

Wachovia Deposit Operations

6/2003 - Present

A Wells Fargo Company

Orlando, Florida US

Operations Processor 3 (11/2009-11/2013)

. Process Unidentified Credits /debits to appropriate accounts.

. Worked the Wells Settlement spreadsheet to post

crossover Wells accounts to a bridge account.

. Reported the Purged and Unidentified daily volume.

. Research and process Centralized Bank Returns, BOW,

NOI, NCI, Charged in Error

. Submit Electronic Check Adjustments thru Fedline

. Open and assign cases coming in from Branch

Settlement Tickets, email and service view requests.

. Pull Management Reports and verify / clear any

outstanding items from Fedline

Operations Analyst 2 (7/2008-11/2009)

. Participate or act as a liaison in problem resolutions with the

production sites and business partners

. Assist with testing and updating Disaster Recovery plans and make

suggestions for improvements.

. Assist in the planning, development, and implementation of strategic

initiatives.

. Provide all types of analysis including operational, organizational,

and financial.

. Lead or participate in simple short-term projects or complex long-

term projects, achieving expected results.

. Manage all initiatives and projects by using MS Project tracking and

reporting software

. Facilitate meetings with the purpose/goal to establish ownership,

issue resolution and to meet specified timelines.

. Assist Production sites and stakeholders with additional training on

processes, systems and procedures as needed.

. Analyze reports for trends and opportunities for improvement.

Administrative Assistant/DSA (6/2003-7/2008)

. Perform a wide range of administrative and general support duties of

a highly responsible and confidential nature.

. Execute research, gather data, and ensure timely production and

distribution of various administrative reports.

. Create performance evaluation and trend reports.

. Gather staffing related data on a monthly basis.

. Independently generate memos, drafts, meeting agendas, and assists

with department budget preparations to include forecasting, variance

analysis, and annual budgeting.

. Arrange meetings, conferences, and travel arrangements.

. Process debit card rejects to ensure posting authorized debit and

credits to the appropriate accts or return unauthorized debits and

credits to the merchant.

. Ensure Exceptions Department associates have re-certified their

regulatory and compliance knowledge utilizing updated and corporate

approved training tools.

. Administer Risk Assessment Analysis on a monthly basis and report

findings in Risk Management Database.

. Employee Engagement Committee - help plan, organize and host

employee appreciation day activities.

. Diversity Council - help plan, organize, and host diversity

activities.

. Assisted with testing Risk and Compliance aspects and updated new

contingency planning process in LDRPS (living disaster recovery plan

system) making sure any changes were made in a timely manner.

. Ensure office supplies and equipment are fully stocked and

functional.

. Provided technical assistance for pc issues to associates and

administered system access for associates.

. Coordinate badge access for all associates and visitors to the

department.

Southeast Collision Analysis

10/1997- 1/2003

Brunswick, Georgia

Research/Administrative Assistant

. Compilation of new cases and researched information pertaining to

the case to include state and federal regulations.

. Prepared trial material and Rule 26 reports.

. Maintained and organized research materials to include resource

library.

. Gathered, organized, and prepared seminar/teaching materials.

. Maintained calendar, scheduled appointments, organized meetings, and

made hotel and flight arrangements.

. Provided technical assistance for computer related issues. Designed

and published company website.

EDUCATION:

Waycross College, Waycross Georgia

Associate Degree

Major: Criminal Justice

Graduation Date: 2006

REFERENCES:

Kirsten Updike 321-***-****

Michael Onuchovsky 321-***-****

Susan Grubbe 321-***-****

Meg Stitt 404-***-****

Jim Romaine 321-***-****

Available to travel as required

Contact this candidate