Customer Service Sales

PRISCILLA FIELDS

**** ********* ****. #***, ******, T X 75063 Home: 205-***-**** Cell: 469-***-**** p risfields @yahoo.com

Education

Bachelor of Science : Business Administration/Management, APRIL 2 014

University of Phoenix - Dallas, T X .

Summary

3-5 years of prior work experience with team projects,, financial, and/or dealing with specialty mitigation, restoration, and/or

mitigation company’s dealing directly with the identification, oversight and mitigation of water damage claims, including

the estimation and monitoring of losses. Possess excellent interpersonal, written and verbal skills, strong analytical

skills, as well as adaptability, superior customer service and negotiation skills. Strong ability to work in a team

environment. Ability to deal with and negotiate with external vendors.

S kills

• Excellent negotiation skills

• Interpersonally-skilled coordinator and liaison • Team player

• Creative and proactive problem

• Flexible and adaptable to change

• Goal- oriented Self- sufficient

• Risk management assessments

• Complex problem solving

• Proficient in Microsoft Word

• Excellent leadership skills

• Great Work History

• Deep knowledge of bankruptcy processes

Bankruptcy Specialist 3 - CFNA SAFE ACT, 03/2012 t o Current

Citigroup Mortgage, Inc. – Irving, T X

• Offered vast knowledge of banking regulations and compliance procedures.

• Dedicated and maintained professionalism and integrity.

• Maintained GSE/HFI loan modification documents.

• Performed detailed review of credit documents, and origination documents.

• Generated documents in compliance with all GSE/HFI programs.

• Focused on customer service, efficiency and achievement.

• Goal-oriented multi tasked and excelled as a team leader.

• Good working knowledge of processes and procedures and the ability to implement process improvement

opportunities

• Excellent analytical and communication skills.

• Demonstrated strong interpersonal skills and exceptional service throughout the sales process.

• Provided excellent service to both internal and external customers with exceptional verbal and written and

communication.

• Performed audit of documents to ensure completeness and accuracy

Financial Service Representative 08/2005 t o 0 1/2008

AT&T-Birmingham, AL .

• Provided prompt and friendly customer service to internal and external customers.

• Utilized operational systems to process orders.

• Increased sales by 20 increased sales by 15% %.

• Collaborated with internal Sales Representatives and Managers to build and maintain strong customer relationships.

• Set up payment arrangements.

• Accepted payments by phone for wireless products.

• Resolved billing disputes and escalations.

• Fulfilled monthly quota.

Financial Care Representative 11/2005 to 08/2007

T- Mobile – Birmingham, AL

• Managed a large volume of calls on delinquent accounts.

• Successfully used WINBACK strategy to regain old customers.

• Established negotiation strategies to collect on past due and closed accounts.

• Set up new accounts.

• Demonstrated competency in customer relationship building, focus change, innovation, strategic thinking.

• Provided customer satisfaction through effective and timely resolution of a variety of customer inquiries.

• Increased revenue through the execution of various sales initiatives and techniques.

• Used resource documentation for reference and automated training tools provided to deliver exceptional customer

service.

• Won customer loyalty through timely and effective one call resolution.

• Met department productivity and quality standards.

• Completed training requirements to stay current on existing and new systems and products.

Certifications

CFNA SAFE ACT

Certified bankruptcy Specialist

Contact this candidate