Customer Service Sales

Destiney Renee Washington

**** *** ******, ******, ** 20706

240-***-**** ******************@*******.***

WORK EXPERIENCE

The Charmer Sunbelt Group 8/2012 Present

Washington Wholesale L.C., Premier House, Patriot Division

Administrative Sales Coordinator Washington, DC

Serve as the Administrative Coordinator for the Washington DC Premier sales force.

• Completing various reports for upper level management and sales persons.

• Process samples tickets through SAP.

• Pull Excel DSS reports for sales representatives.

• Complete end of the month sales tracking and reports through CSG and Goal Model.

• Plan and schedule meetings and meals.

• Assist HR manager with clerical duties as requested.

General Services Administration 3/2012 7/2012

National Capital Region, Public Buildings Services, Internal Resources Division

Business & Industry Trainee, 1199 Washington, DC

Serve as the Workforce Management Specialist to assist with the Student Career Experience Program.

• Completing weekly reports for upper level management.

• Process personnel actions. Update and close out personnel reports.

• Create and update organizational charts and spreadsheets.

• Coordinate and support DC summer hire effort and activities.

• Analyze and evaluate Student Career Experience Program.

• Complete mass personnel action changes. Complete time and attendance.

• Provide input for SCEP newsletter. Complete IT requests. Create SCEP Supervisor Handbook.

Turning Point Academy Public Charter School 8/2010 6/2012

Parent Volunteer Lanham, MD

Provide general and administrative assistance to ensure the smooth day to day operations of the school

in any way possible.

• Serve as receptionist, student and parent escort, and lunch monitor

• Maintain communication with parents, staff and administration

• Distribute incoming mail, documents, educational materials and textbooks

• File and organize confidential school and county documents

• Prepare documents for retention and destruction

• Distribute announcement documents to teacher for student distribution.

• Run outside errands for staff and administration.

Turning Point Academy Public Charter School 1/2011 05/2011

Student Intern; Education and Organizational Culture Lanham, MD

Research and observe the charter school as an organization through its values, stories, goals, practices,

and philosophies.

• Create an observation field notebook to define organizational culture and provide for a better

conceptual understanding of the organization.

• Gain a better understanding of the sources and implications of organizational culture theory as

they relate to communication theory and their application to real word situations.

• Gain knowledge of school organization, goals and objectives, curriculum, teaching techniques,

current trends, research, and materials of instruction in field of specialization

Pension Benefit Guaranty Corporation 8/2008 7/2010

Benefits and Payment Processing Department, Trusteeship Processing Division

Office Automation Assistant, 0326 Washington, DC

Provide specialized administrative assistance to auditors and actuaries by:

• Schedule and maintain management calendars and team meetings.

• Proofreading actuarial plan valuations, calculations, and databases

• Review auditor case files to ensure legal compliance. Complete benefit summaries.

• Prepare confidential participant documents for shipment to off site office locations via FedEx. Log

cases, create and maintain file systems, review current files for retention/destruction. Update case

files with new information and/or follow ups.

• Complete division IPS scans. Create quarterly report.

• Maintain a positive customer service environment. Organize tram building activities. Create

quarterly report.

Pension Benefit Guaranty Corporation 12/2006 6/2008

Human Resources Department, Labor and Employee Relations Division

Office Automation Assistant, 0326 Washington, DC

Provide administrative support for the Labor and Employee Relations Division.

• Maintain and update electronic and paper disciplinary and employee files for retention, archiving,

or destruction.

• Generate weekly report for the Office of the General Counsel and C Level Management and staff.

• Create EEO case file for processing and trial.

• Assist with Performance Management by analyzing, processing, logging all incentive awards for

the corporation, maintaining a tracking database for review by the CMO to ensure corporate

budget was not exceeded.

• Assist Business Center with providing information to employees regarding the basic features of

employee benefits programs.

• Provide customer service regarding human resource services and perform general administrative

duties as assigned.

Kenney & Company 1/2004 12/2006

US Department of Agriculture, Rural Development Department, Central File Unit

File Clerk/Office Assistant Washington, DC

Provide daily maintenance of records for the Rural Development Department at the USDA.

• Receive and code incoming documents for proper filing.

• Conduct courier pick ups and deliveries between Under Secretary and Reporters offices.

• Maintain bi annual records for offsite storage. Review files for retention and destruction per

government laws and regulations.

• Provide productivity reports for management.

• Train and guide new employees. Supervise relocation of specified and confidential files to

national archival center for USDA.

EDUCATION

Bowie State University Bowie, MD

M.A., Organizational Communications, Public Affairs 5/2012

B.A., English Language and Literature 5/2009

JOB RELATED TRAINING

2013 Business Case for Building and Embracing a Diverse Workplace; Decision Support System

Training

2012 Art of Customer Service Training; Telework Works Training; CPR Training

2011 Your Scholarship, Your Brand: Using Social Media to Promote Your Research

2009 Team Building; MS Excel 2007 Beginning Intermediate; FSS FedTraveler's Workshop

2007 Basic EEO Training; Performance Management; Balancing Work and Family

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