Administrative Assistant Customer Service

Sherry Cloud

***** *** *** *****, *******, Ok ***86 H: 580-***-**** C: 580-***-**** ***********.*******@*****.***

Executive Profile

Energetic Administrative Assistant with 7 years’ experience.

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and

following through to achieve project goals.

Administrative Assistant adept at managing multiple projects with ease using expert time management methods.

Experienced in answering a high volume of incoming calls while handling in-person inquiries from clients and colleagues.

Flexible and hardworking with the drive to succeed.

I am a committed and motivated Administrative Assistant with exceptional customer service and decision making skills.

Skilled Highlights

*Self-Starter *Meticulous attention to detail

*Results-oriented *Deadline-oriented

*Self-directed *Microsoft Office proficiency

*Time management skills *Excel spreadsheets skills

*Resourceful *Self-directed

*Strong interpersonal skills *Dedicated team player

*Understands grammar

Core Accomplishments

Promoted to Administrative Assistant in Data Entry, Invoicing and Billing after 12 months of employment.

Increased office organization by developing more efficient filing system and customer database protocols.

Researched and resolved billing problems that had been previously missed.

Produced more account reporting data than required by taking on additional duties.

Administration

Investigated and analyzed client complaints to identify and resolve issues.

Multi-tasking

Demonstrated proficiencies in telephone, e-mail, fax machine, and front-desk reception within high-volume environment.

Transferred calls to corresponding departments, filed records accordingly.

Invoiced and billed according to protocol.

Managed the postage machine and ordered all supplies as needed.

Professional Experience:

Past Employment

From: Nov 2006

To: May 27. 2014

Place of Employment: Disco Automotive Hardware

Job Title: Administrative Assistant Billing/Invoicing

From: Feb 2000

To: Oct 2006

Place of Employment: Lake Huron Hospice

Job Title: Licensed Practical Nurse

Lake Huron Hospice

233 Pelican Lane

Alpena, MI 49707

Duties:

I worked as a Licensed Practical Nurse at Lake Huron Hospice from Feb of 2000 until I moved back to Oklahoma in Oct of 2006.

I worked closely with the families and the client. The hospice closed in Oct and is no longer open.

References:

Karlene Crocker

P.O. Box 858

Sulphur OK 73086

580-***-**** Ext# 227

Years Known: 5

*********@***************.***

Kaci Quick

P.O. Box 858

Sulphur OK 73086

580-***-**** Ext# 265

Years Known: 3

******@***************.***

Ginny Rucker

P.O. Box 858

Sulphur OK 73086

580-***-**** Ext #241

Years Known: 5

**********@***************.***

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