Manager Customer Service

Charles R. Jacque

***** ** ** ***** *, Hialeah Fl 33015

Phone: 703-***-**** - Email: acec5z@r.postjobfree.com

A Global Logistics/Transportation expert with strong global compliance

management experience and over 16 years of experience in effective team

building, increasing revenue, productivity, and reducing costs.

Summary of Qualification:

. 16 Years of management experience in Transportation and Logistics in

an international arena

. Manage supplier and vendor relations as well as negotiations in

different countries

. Last mile delivery with UPS/Surepost and FedEx/Smartpost

. Negotiate freight rates with carriers for small parcel, LCL and FCL

using global RFQ

. Negotiate freight rates for truckload moves for full loads, LTL and

backhauls.

. Expert in international transportation, logistics and supply chain

with experience in air, ocean and rail.

. Plan and direct all hazmat transportation programs both domestic and

international

. Negotiate and establish cost effective relationships with carriers and

freight forwarders.

. Manufacturer relationship manager for Latin America and Asia

. Evaluate current changes in EAR, NAFTA, 49 CFR and AES

. Educate senior management and modify the organizations trade

compliance program to meet regulations

. Vendor management and provider management for best low cost and on

time delivery

. Manage lead times to achieve on time delivery

. Create SOP for departments to include compliance SOP.

. Manage compliance of all logistics functions to meet US and foreign

regulations.

. Manage movement of small trucks, flatbeds, consolidation loads and

full trailers.

Key Strength Include and not limited to:

. Budgeting for multi facilities

. Warehouse consolidation

. Import shoes and apparel from Asia and Latin America

. Contract negotiations as a carrier representative

. Contract negotiations with small parcel carriers, ocean carriers and

freight forwarders.

. Contract Negotiation

. Procurement management

. Strategic planner for freight spend reduction

. Detailed knowledge of Import and Export regulations

Professional Experience:

Zumba Fitness Inc, (Miami, FL) Sept 2012 to March 2014

Sr. Global Logistics Manager

. Work with LAM team to implement and support Supply Chain processes

. Work with Asian team to import shoes from China factory at lowest duty

cost

. Reduce Latin America cost through lead time reduction

. Negotiate freight rates with global RFQ for all trade lanes via air,

truck and ocean.

. Procurement negotiating based on EXW/FOB, factory location, freight

cost and other factors.

. Manage carriers and freight forwarders to ensure relationships are

strong and KPI's are met.

. Coordinate with domestic and international 3PL for warehousing and

inventory accuracy with cycle count.

. Maintain compliance processes to adhere to regulations of the EAR,

AES, and others.

. Represents logistics on cross functional teams

. Design international supply chain for the import of products.

. Develop and implement contingency plans to address logistics risks

. Ensure optimum performance metrics are in place ensure carrier and

shipping facilities effectiveness.

. Develop strategies that achieve high provider compliance, while

maintaining on time delivery at 99%.

. Develop policies that relate to business units both domestic and

international.

. Ensures customs compliance processes are in place and followed for all

global activities.

. Review contracts, bids, proposals and vendor agreements for accuracy,

acceptability of items to specification.

. Plans, directs and controls activities related to the procurement,

planning, shipping, logistics and receiving functional

. Develop and maintain customer satisfaction metrics

On Rite Inc. (Ft Lauderdale, FL) March 2008 to September 2012

Export/Import Compliance Manager

. Work closely with government agencies to ensure full compliance for

the company

. Create and maintain compliance manual and update changes as needed

. Create and maintain the EMCP and update as necessary

. Ensure products are classified correctly

. Maintains records for rulings and classification

. Manage international team with EAR, AES and 49CFR responsibilities

. Serve as an empowered point of contact for all compliance issues for

imports and exports

. Ensure all documentation & declarations are accurate and in compliance

with regulations / trade agreements

. Direct and develop operations including receiving, replenishment,

order fulfillment and returns processing

. Manage outbound transportation process and negotiate cost effective

freight programs

. Investigate process improvement and management methods to optimize

workflow

. Develop key performance metrics to drive productivity, accuracy and

safety

. Train employees and update management of changes to compliance laws

1 Tropical Shipping, Inc. (Miami, FL), Jan 2005 - May 2007

Trade Support Manager

. Oversee traffic customer service and warehouse departments for an

ocean shipping company servicing global accounts and local suppliers

shipping worldwide

. Negotiate contracts with shippers for LTL and FCL loads.

. Develop and administer the $20M annual operating budget for two ports;

allocate funds to facilitate cost-effective operation; conduct

quarterly business segment reviews

. Coordinate major projects in the Cayman Islands, with cargo

originating from international ports

. Manage the international pricing function for the trade

. Increase revenue through aggressive project management strategy

. Managed contracts with stevedores, vessel charters and trucking

companies

. Reconcile, audit and approve freight and third party invoices

. Responsible for carrier performance, selection and rate structure

. Responsible for procurement from domestic and international

manufacturers

. Serve as first point of contact - analyze and resolve all customer

service issues concerning shipping.

. Work with the third party vendor/agent for the warehouse in ensuring

proper receiving and loading of LTL cargo, obtaining the highest stow,

and having adequate staffing

. Interface with plant managers to schedule delivery times and dates

. Negotiate vendor contract for inland transportation

. Through the variance report analyze actual versus plan and make

adjustments

2 UPS Supply Chain Solutions (Atlanta, GA), 2001 - 2004

Supply Chain Supervisor

Provided a dedicated delivery service moving cargo via ocean carriers,

airlines, trucking companies, and rail to domestic and international

destinations:

. Worked with warehouse management to maintain low inventory and reduce

breakage and claims

. Work closely with IT department to provide technical assistance on best

practices for cargo movement

. Held monthly meetings to establish and maintain a professional work

atmosphere, foster an environment of ownership and accountability, and

improve employee morale and retention

. Conducted performance audits to identify areas of potential improvement;

developed new policies and procedures to increase productivity and reduce

operating expenses

. Managed a fleet of trucks and trailors moving freight and minimizing cost

using backhauls.

. Reviewed transportation expenses to ensure cost-effective operation and

customer satisfaction

. Conducted regular audits of internal and client facilities; developed and

implemented new operational processes to accommodate customer needs; and

ensured satisfaction of all contractual obligations

. Analyzed and resolved productivity bottlenecks; tracked and communicated

project progress and cost to senior management; developed and presented

weekly cost analysis reports to the client

. Monitored compliance with all local, state, and federal laws

. Reviewed equipment lease and vendor contracts to maintain competitive and

cost efficient operation

. Conducted random invoice and manifest audits to ensure accurate

reconciliation with delivered cargo

Other Employment:

Logistics Manager, Maersk-Sealand (Atlanta, GA) 1997-2001

Rate Specialist, P&O Nedlloyd, (Atlanta, GA), 1996-1997

Assistant Supervisor, Holiday Inn (Washington, DC), 1992-1995

Education and Training:

MBA International Management, Southeastern University (Washington DC), 1988

BS, Economics, Jackson State University (Jackson, MS), 1986

References Available Upon Request

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