Customer Service Accounting

Tameeka Harper 803-***-**** **** Fernandina Road #H9 * Columbia, SC

***** * ***********@*****.***

SUMMARY

An accounting specialist with 5 years experience in the area of accounting.

Well versed in various aspects of accounts payable, payroll, and billing.

Computer Experience

Visual Basic, ADP, SAP, Oracle, Microsoft Word, Excel, PowerPoint,

Proficient in Microsoft Office, SQL

EXPERIENCE

DICK SMITH NISSAN, COLUMBIA, SC AUGUST

2004 - PRESENT

Accountant

Maintains accounts by reviewing documents to verify accounting data,

entering data into the system, and taking a trial balance. Responsibilities

also included reconciling accounts comparing account balances with related

data to assure agreements, reviewing records and source documents to

identify the sources of discrepancies. Performs reconciliation of accounts

and associated subsidiary records. Determining entries required to bring

the account into balance. Good at maintaining files in alphabetical,

numerical and terminal digit filing.

Providing expertise to staff related to accounting transactions and

responding to customer's inquiries by checking records and files in

automated system to provide information on customer accounts and accounting

procedures. Assist in identifying the nature of problems, questions, or

issues and determines a resolution. In depth knowledge of generally

accepted financial processes, regulations, and controls applying to

assigned financial operations. Ability to apply accounting controls,

rules, procedures and perform accounting tests. Ability to research,

compile, analyze and interpret accounting data. Maintain accurate and

retrievable files, records, audit trails and trace transactions to original

entries. Perform accounting and general math computations quickly and

accurately.

Assists in establishing and monitoring internal controls to identify

problem areas, determine actions required to improve operating program

effectiveness, and insure and maintain the integrity of financial and

accounting information. Assists with the development, monitoring and

tracking of administrative invoices and other financial reports. Analyzes

the date entered into the financial accounting system, reports errors, and

prepares corrective actions. Provides advice and assistance on accounting

classification coding and processing procedures on all types of financial

transactions. Assists in the development, processing, and management of

invoices for small and large purchases.

BLUE CROSS BLUE SHIELD, COLUMBIA, SC DECEMBER 2002 - AUGUST 2004

Claims Associate II - Pods Business Analyst

Researched and resolved claims edited and deferred according to desk

procedures, ensuring that contract standards and objectives were met.

Verified all claims were coded and keyed correctly and updated patient

information. Coordinated aged claims adjudication, established deferred

claim-processing priorities and communicated with other associates and

departments on how to resolve problem claims. Assists with planning,

policies, objectives, methods and requirements. Ensured pods manager were

aware of possible claims processing problems. Recommended system changes

to improve efficiency and accuracy of claims processing. The work requires

knowledge and skills in application of related laws, regulations, policies,

procedures, methods and techniques of claims processing. Knowledge of

business processes. Audited and reviewed processed claims to ensure quality

standards were maintained. Audited processed claims to identify possible

training shortfalls. Educated and trained team members in the development

of new procedures for claims processing. Educating and trained team

members on effective development of claims processing. Develop processes,

standards, and strategies with management for claims processing. Recommends

and develops improvements to the claims processing functions.

ROPER PERSONNEL SERVICES, COLA, SC OCTOBER 2002 - DECEMBER 2002

Payroll Technician (Blue Cross Blue Shield)

Coordinated the payroll for employees, monitored, reviewed, and edited

payroll for accuracy; answered questions and resolved problems regarding

payroll, leave time, and insurance; maintained record of absent and tardy

employees daily; balanced leave at the end of each month; verified accuracy

of payroll and made corrections and reconciliation as needed; answered

telephones and substituted for co-workers during temporary absence.

Processed employee changes by scanning and indexing time sheets, leave

slips, reviews, bonuses, and deductions to ensure payroll was completed in

a timely and efficient manner. Recommends and develops improvements to the

payroll processing functions.

Spherion Associates, COLUMBIA, SC SEPTEMBER 1999 - SEPTEMBER 2002

Billing Specialist (UNITED PARCEL SERVICES)

Adjusted incorrectly billed customer accounts. Ensured accounts were

processed according to company guidelines. Processed and prepared invoices

for mailing. Answered incoming calls and called customers to provide

shipping information. Great Telephone Etiquette. Gained experience in

customer service, phone skills, and computer skills including Microsoft

Excel and Word.

EDUCATION AND TRAINING

Webster University, Columbia, SC

(Masters of Information and Technology Management) May 2005

Webster University, Columbia, SC

(Masters of Management) May 2005

Benedict College, Columbia, SC

(Bachelors of Business Administration & Management) May 2002

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