Active Directory Manager

RICHARD ALIMA

**** ***** **** **. *************, GA 30043

770-***-**** . *******@*****.***

PROFESSIONAL PROFILE

Experienced IT specialist with Desktop Support / Senior System

Administrators, communication, and mathematical skills necessary to adjust

to and service various types of business environments. Solid foundation in

operating, designing, and managing computer systems. Familiar with multiple

ticketing systems, including TrackIT, Footprint, and ServiceDesk. Active

Directory, Responsible for some Systems Administration Tasks Utilizing

Active Directory including create account User Account, resetting

passwords, Adds, and changes to users, Ability to meet the demands of a

high-volume facility while upholding best industry-wide practices in

documentation and planning. Fluency in writing and speaking both Spanish

and English. Technical skills include:

. Hardware/Peripherals: Windows 2003 server, IDE, EIDE, SCSI, USB,

motherboards, controller cards, RAID, Server Backup drives, network

cabling, hubs, Iphone. Ipad. etc.

. Software: Windows XP Home/ Windows 7/ Windows 8 Professional, Windows

2000, Microsoft Word, PowerPoint, Excel, and Outlook/Outlook Express,

VISIO, Mobile Lifeline Remote Access Service (RAS), Internet Explorer,

DHCP and DNS configuration, proprietary CRM database software,

LANDesk, Citrix,,Symantec Ghost, Active Directory, etc. Basic MAC OS

( IOS )

. Telecommunications: Avaya phone system, PDA, Blackberry, etc.

. Basic Linux, RedHat and SharePoint

. Certifications: A+, Networking Plus+, Security Plus+ (in progress)

EDUCATION

I.C.T, Chamblee, GA

A.S. in Computer Information Systems, 2004

EXPERIENCE

PC Migration with Dell (ABBTECH ) from April 2014 to May 2014

Migrate more than 300 computers from Windows XP to Windows 7. Using

Symantec ghost software..

Performed back up user data from PC, Image with Win7, restore user data and

install additional software not included in standard image, add the network

printer and Desktop Printer

DELL-PEROT SYSTEMS (Center for Disease Control), October 2010 - present

Bilingual Helpdesk Support service specialist

. Provide both telephone and remote Tier 1 and Tier2 support for global

CDC facilities in the US, Canada, Latin American, Europe, and Africa.

Daily use of an HP Openview ServiceCenter ticketing system. Create and

reset user accounts and passwords in the active directory.

. Remote tool use includes SCCM 2007 and Citrix (CITGO) virtual desktop.

Console root remote tool in CITGO, ITSO summary, display active

directory attributes for object, monitor and verify mailbox size, key

fob, create user accounts, and provide emergency key fob numbers.

. Meet SLA in a high volume facility, provide extensive troubleshooting

and support to remote customers utilizing Citrix. Some network

administration responsibilities, including the creation of new users

by assignment to a shared folder and distribution list.

ADP, Alpharetta, GA, May 2010 - October 2010

Bilingual Help Desk Support Tier III

. Provide both phone and remote Tier3 Support For ADP TotalSources.

Support HR applications for US and Puerto Rico-based companies.

. Created user profile and reset password in MyTotalSource. Installed

digital certificates and root certificates over via telephone or use

Bomgar a remote tool. Mainframe

. Software/ Applications: MyTotalSource, Netsecure, Myresource,

Ireport, Ipay, 5tab, and CRM12 Enterprise. Windows XP, Vista,

Windows 7, and basic Mac operating system.

. Granted HR manager, manager, and team lead network access to reset and

create user accounts in MyTotalSource.

WARRANTY CORPORATION OF AMERICA/NEW, Norcross, GA, 2005 - 2009

Network Support Technician II (2008 - 2009)

. Provided both onsite and remote Tier 2 support for over 500 Windows

NT/2000/XP workstations. Administered work orders and other related

assignments to a team of 7 employees, ensuring that ticketed repairs

are completed within departmental service level agreements (SLAs).

. Handled installation, configuration, and troubleshooting for desktop

PCs, laptops, PDAs, fax machines, printers, wireless LAN, and internal

application software.

. Managed server back-up processes and updating of Netback up

Administration Console. Set-up and configured DNS and DHCP. Manage

employee workstation moves and set-up new hire workstations and user

accounts. Create users account in Active Directory, resetting

password, grant users permissions in Active directory and network

folder. Created and manage SQL accounts in WinWACA.

Bilingual Helpdesk Support Agent (2005 - 2008)

. Provided hardware and software phone support on desktop PCs, laptops,

PDAs, servers, fax machines, printers, and wireless networks.

Supported LANs for end users/small business customers with mini-

network.

. Consistently met and exceeded expectations for monthly QA reviews,

being issued the "Circle of Excellence" award five times. Recognized

for perfect attendance.

JERICO COMMUNICATIONS, Atlanta, GA, 2003 - 2005

Network Support Technician

. Provided onsite support services for contract clients, averaging

around 10 clients monthly. Services included data communications,

network troubleshooting, and other computer and telecommunication

maintenance issues.

. Gained in-depth knowledge of LAN/WAN inter-networking principles and

protocols, virus and spyware removal, cross-platforms, electronic mail

configuration, and other advanced set-up and support skills.

References available

upon request.

Contact this candidate