Information Technology

acec28@r.postjobfree.com 719-***-****

Daniel Snapp

HIGHLIGHT OF QUALIFICATIONS

Highly accomplished and results-oriented network administration professional possessing superior support skills.

Demonstrated ability to optimize operations, limit service downtime, perform new system installations and provide a secure

computing environment for all users. Major strengths include excellent communication skills in English and German and

meticulous attention to detail.

TECHNICAL SKILLS

Windows XP/Vista/7 Active Directory

Windows NT/2003 Server Ethernet Cabling Installation & Troubleshooting

UNIX/Linux/Open Source Technologies HTML & Dreamweaver

Microsoft Exchange Server 2003/2010 Disk Imaging Technologies

Enterprise Antivirus Software (CA & Trend) Microsoft WSUS Server

LAN/WAN Management Firewall Technologies

Desktop Support, Maintenance & Security Network Infrastructure Maintenance & Security

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Information Technology & ILS Manager – Waukegan Public Library, Waukegan, IL December 2013 – March 2014

• Personally responsible for managing the operation and maintenance of the library’s network, including over 130 staff

and patron computers, 9 Windows servers and cabling throughout the main building and remote location

• Administer and manage the library's telecommunications equipment, including a 60-line PRI phone system, 22 active

mobile devices, and 3 fax POTS lines

• Manage the operation and maintenance of the integrated library system, including managing hosted servers and

configuring service points for maximum productivity

• Develop and implement innovative technology services that anticipate the needs of library staff and patrons,

administering the $220,000 technology budget to maximize project completion

Information Technology Coordinator – Waukegan Public Library, Waukegan, IL June 2013 – December 2013

• Enabled WPL Promotoras to engage the at-risk community in meaningful dialogue about library services through the

use of mobile technology, leading to WPL being awarded The National Medal for Museum and Library Services

• Reconfigured phone system hardware from POTS lines to PRI lines at a 40% reduction in cost and no loss in efficiency

• Updated 56 staff workstations from Windows XP to Windows 7 with no loss in staff productivity, training staff

members of varying skill levels on the new operating system

• Managed the operation and maintenance of the library’s network, including over 130 staff and patron computers, 9

Windows servers and cabling throughout the building

• Managed the technology budget, revising as necessary throughout the year to provide technology services designed to

meet the needs of staff and patrons

Information Technology Technician – Waukegan Public Library, Waukegan, IL July 2011 – June 2013

• Reconfigured 75 public workstations, installing updated software and increasing network security

• Renegotiated the cost of library cards, saving the institution 80% per order on essential supplies

• Streamlined printer maintenance and supply procedures, shortening delivery time and reducing equipment downtime

• Installed wireless access points throughout the building, extending coverage to allow for construction of a laptop bar

that reduced wait times on public workstations by 20%

• Supported staff in providing information on emerging library technology to the public

EDUCATION

Bachelor’s Degree, College of Lake County, in progress

Associate Degree of Applied Sciences, Wyoming Technical Institute, 2001

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