Sales Customer Service

MICHELLE FRAYER

*** ******* *** *** ****, N ew Braunfels, T X 78130

Home: 830-***-**** Cell: 830-***-****

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acebyk@r.postjobfree.com

SUMMARY

Enthusiastic sales professional and dedicated employee with high integrity, strong work ethic, performance driven,

customer focused, adaptable, high performing and great leadership skills.

SKILL HIGHLIGHTS

Top rated sales performance Quality Assurance

Strong interpersonal skills Customer oriented

Excellent communication skills Strategic account development / management

Complex problem resolution Time Management skills

Excellent negotiation skills Consultative Selling

Goal oriented Staff development/training

PROFESSIONAL EXPERIENCE

SILVERLEAF RESORTS, INC

Canyon Lake, TX

12/2012 to 10/2013

Sales - Real Estate / Vacation Ownership

Completed sales presentations and property tours with individuals and groups regarding Silverleaf Resorts, Inc. Vacation

Ownership packages in a friendly and engaging manner.

Participated in various incentive programs and contests designed to support achievement of production goals.

Responsible for implementing all business-building and relationship-building expectations with uniquely assigned

customers.

Delivered exceptional account service to strengthen customer loyalty.

Monitored customer preferences to determine focus of sales efforts.

Continued training in sales, negotiations and time management.

THE SCOOTER STORE

New Braunfels, TX

02/2006 to 02/2012

Sales - Mobility Consultant / Physician Specialist

Mobility Consultant:

Ranked in "Top 25" out of over 200 mobility consultants for sales, closing percentage and referrals for multiple

consecutive months.

Won multiple awards and incentives for being "Top 25" in sales and for being top referral generator.

Received title of "Sensei" for being top referral generator for multiple months and quarters which resulted in additional

sales for the company.

Managed a pipeline with multiple accounts, which generated over $250,000.00 in revenue per month.

Consulted with external customers to recommend products based on needs, wants and insurance requirements while

building rapport with the customers.

Liaison between internal customers, external customers and the doctors' offices via phone, fax and email.

Documented and proofread detailed consultations to submit to doctors' offices and insurance companies.

Follow up with internal and external customers to ensure quality and completion of equipment request, upsell possibilities

and obtain referrals.

Addressed customer questions and concerns regarding products, prices and availability.

Delivered exceptional account service to strengthen customer loyalty.

Monitored daily and monthly reports as an individual, team and company to meet sales quotas.

Strict adherence to Medicare compliance and HIPAA regulations.

Assisted in training new hires and sharing best practices.

Physician Specialist:

Recognized as being top sales generator in the company and specific physician specialist team.

Consistently met and exceeded sales department expectations for productivity.

Consulted with doctors' offices via fax and phone to ensure paperwork meets insurance requirements while building,

strengthening and creating relationships with the doctors' offices.

Liaison between internal customers, external customers and the doctors' offices via phone, fax and email.

Consulted with internal customers such as nurses, Medical Review and Quality Review to ensure paperwork submitted

compliant with Medicare and insurance guidelines.

Consulted with external customers providing status of paperwork and once approval obtained to assist with their

equipment request.

Retained and ensured proper handling and care of pipeline with an average of over 150 working customers each month.

Monitored daily and monthly reports as an individual, team and company to meet sales quotas.

Strict adherence to Medicare and HIPAA guidelines.

Assisted in training new hires and sharing best practices.

PRODOC, INC.

Universal City, TX

12/2003 to 02/2006

Collections / Accounts Receivable

Calculated figures such as discounts, percentage allocations and credits.

Balanced batch summary reports for verification and approval.

Computed, recorded, and proofread data, records and reports.

Calculated, prepared, and issued bills, invoices and account statements according to established procedures.

Researched and resolved billing and invoice problems.

Addressed and resolved non-routine, complex and unexpected variances.

Accessed computerized financial information to answer questions related to specific accounts.

Communicated with customers, employees and other individuals to answer questions and explain information.

Reviewed files, records and other documents to obtain information and respond to requests.

Assigned tasks to associates, staffed projects, tracked progress and updated managers as necessary.

Worked closely with company executives to identify new business opportunities and routinely participated in the sales

process.

Complied with federal, state and company policies, procedures and regulations.

RMA, INC.

San Antonio, TX

06/2001 to 11/2003

Collections / Collections Supervisor

Communicated with customers, employees and other individuals to answer questions and explain information.

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

Computed, recorded, and proofread data, records and reports.

Provided operational support for high-volume financial institution.

Reported and consolidated company financial performance.

Calculated, prepared, and issued bills, invoices and account statements according to established procedures while

accessing computerized financial information to answer questions related to specific accounts.

Reconciled and reported discrepancies found in records.

Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career

growth.

Complied with federal, state and company policies, procedures and regulations.

SKILLS

Sales Experience, Client Relations, Customer Service, Multi-Task Management, Account Management, Lead

Development, Reporting, Creative Problem Solving, Ability to work in a fast paced environment, Microsoft Office -

Computer Literate, Ability to type 70-80 WPM, HIPAA

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