JOE ALAN HEMPHILL II

***** ****** **

Shaker, Hts 44120

PHONE 216-***-**** E-MAIL acebwj@r.postjobfree.com

OBJECTIVE

To obtain a position based upon my merit and experience.

EDUCATION

****- ***2 Jarvis Christian College

Hawkins, Texas

Bachelor of Science

*MAGNA CUM LAUDE*

1992 University of Mississippi Oxford, Mississippi

Research Assistant

1992-1994 Cleveland Community College Cleveland, Ohio

Over 30 hours of Accounting/ Business Courses

2005-2009 Cleveland State University

Cleveland, Ohio

Masters of Business Administration

LICENCES:

2009: Property & Casualty

2005: Life & Health

WORK EXPERIENCE

2013 to 3/2014: Keybank, Garfield Heights, Ohio- Personal Banker

• Build relationships and provide expert financial advice and great service

• Assisting customers in their selection of various accounts and financial services

• Cross-selling the Bank's products and services; opening, maintaining and closing of all account types

• promoting business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services

• Providing management support for facilities and duties relating to the branch

6/2012 to 9/2013: Greyhound Lines Inc., Cleveland, Ohio-Operations Supervisor

• Identified and prepared Terminal Trainers to conduct departmental training.

• Ensures new employees receive training all aspects of the position. Maintained terminal training records and assisted in the performance evaluation process.

• Partnered with Operations Manager and/or City Manager and District Trainer to develop training goals and objectives and ensured that training materials are available and participates in corporate training initiatives.

• Ensured that there were accurate and timely communications regarding day-to-day operations that included the completion of a weekly status reports and assisted in office management with answering phones responding to faxes and other communications.

• Managed End-of-shift counts are accurate and developed resolutions of any financial discrepancies. Guaranteed that the terminal was within compliance for audit purposes. Assigned driver's work and equipment and adjusts capacity plan and monitored customer service levels provided by all employees.

• Gave direction to operations team by coaching employees, monitoring grooming and dress code compliance, and direct discipline of employees from counseling to termination. Interpreted contracts, handles first step grievances and facilitates union issues by resolving driver complaints/concerns/grievances in a timely manner.

• Accomplished implementation of driver run bid system, contributed in capacity planning, notified drivers of hold down awards, managed vacation, driver run bids, etc. and notification process. Developed recruiting sources for full-time and seasonal drivers.

• Tracked individual driver attendance and utilizes information to reduce driver unavailability by controlling miss-outs, workers' compensation, sick leave, and leaves of absences

2012- Progressive Insurance, Mayfield Village, Ohio

Sales Associate

• Used personal skill and ability to make real connections with potential customers by providing an exceptional buying experience.

• Handled inbound calls regarding insurance rates and policies, offering our customers tailored solutions

2010 to 2012: Business Solutions, Cleveland, Ohio-Sales Director & Project Manager

• Managing assets worth over 2 million dollars.

• Supervised and managed corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems.

• Worked with startup enterprises to create methods to promote access to capital, consultation and technical services, working to create employee benefit packages to attract and retain employees for business clients, developing employee training programs, enacting strategic plans.

• Developed financial proposals and documents, writing business plans, problem solving for & with clients, vendors and team partners, maintaining compliance with municipal codes and state laws, advertising and marketing for clients and proprietary businesses.

• Provided risk management services and consultation, Team manager style leader, Critical Thinker and problem-solver, Skilled at applying advanced subject matter knowledge to complex business issues, and is regarded as a subject matter expert.

• Frequently contributes to the development of new ideas and methods by assisting for-profit and not for profit group complete time sensitive project in cash-poor situations, Works on complex problems while directing in small businesses and corporate environments, Completed IT and construction projects where analysis of situations or data requires an in-depth evaluation of multiple factors.

• Skilled at exercising judgment in high pressure scenarios, Managed employees by provide mentoring and guidance for 20 years, Acts as an expert providing direction and guidance to process improvements and establishing policies, computer literate with Microsoft Office Suite (Word, Outlook, Powerpoint, Excel, Access, Project and Visio).

2006 to 2010: Bank of America, Beachwood, Ohio-Sales Account Manager /Consumer Finance Collections/Credit Analyst/Underwriter:

• Reviewed Credit bureau report to complete risk assessments, interviewed client to assure credit worthiness and facilitated money lending quality assurance, completed quality reviews and risk management reviews,

• Provided sales support to reach operational goals, provided customer service, personally produced division leading results, Assisted with loss reductions, Counseled customer, Skiptraced delinquent accounts to prevent debt charge-offs, provided over $1.2 million in account payment recovery, Recognized leader

2005: MBNA America, Beachwood, Ohio-Customer Marketing Accounts Manager

• Negotiated rates for short terms loans over $20 million in sales, Provided support for meeting demographic objectives.

• Cross-sold business lines of credit.

• Generated leads for unsecured credit lines

• Promoted sales for consumer support products such as credit protection services and insurance.

• Personally produced division leading results.

• Considered a Business leader in Sales

2005: Primerica Financial Services, Cleveland, Ohio-Trainee

• Sales of term life insurance

1992-2004: Little Rascals Day Care Center Cleveland, Ohio-Director

• Empowered Parents, Day Care Workers and Children

• Coordinated community and business resources efficiently

• A skilled project manager /facilitator

• Developed reliable cost management systems

• Promoted a system for compliance with city/county/state/federal

guideline and regulations

• Cultivated a customer- friendly environment

1994 Gramar Realty, Cleveland, Ohio-Sales Agent

• Real estate sales

1992 Charter One Bank, Cleveland, Ohio-Bookkeeper

• Prepared financial statements

• Basic record keeping/data entry

1989-1992 Big Sandy High School,Hawkins, Texas

Student Teacher/Aide

• Taught freshman English and history

COMMUNITY ACTIVITIES & VOLUNTEER EXPERIENCE

Jarvis Christian College Student Government President, Mt. Pleasant Boys & Girls Clubs (advocate & volunteer), Cub/Boy Scouts of

America (Cub Scout/Boy Scout Leader), Alpha Phi Alpha Fraternity Inc.,

Kiwanis Club, National Council of Negro Women (Volunteer and Man of the

Year), Ken Johnson Community Olympics (organizer), Mount Pleasant Business Association Board Member, Cleveland Neighborhood Networks Volunteer, Whitney Young Elementary Student Organization President

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