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Customer Service Manager

Location:
United States
Posted:
May 28, 2014

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Resume:

Miranda Rose-King

**** ***** *** - *** *****, NV 89117

acebvv@r.postjobfree.com - 619-***-****

Managing a medical wellness facility has allowed the opportunity to gain experience with social media & adverising, meticulous record keeping, time management, scheduling and merchandising.

Work Experience

Office Manager/ Personal Assistant

Vitality Medical & Wellness Center - Las Vegas, NV

April 2013 to Present

Responsibilities

Handled daily customer service issues

Scheduling for the staff and important networking events

Maintained the accounts payable for the office.

Social media and advertising

Record keeping

Merchandising

Accomplishments

Brought in patients to keep the schedule full by advertising and marketing the programs offered in these times of insecurity with medical insurance. The social media company originally tasked with marketing the clinic was fired after I did some marketing and received much better recognition and results. Created a better sense of organization and team work.

Skills Used

Organization

Marketing and social media

Maximization of time and manpower

Comittment to excellence in customer service

Firearms Manager

American Shooters - Las Vegas, NV

May 2009 to Present

Remain up to date with local and federal firearms laws

Ensure that the company and it's associates are in compliance with rather strict laws

Complete daily, time sensitive tasks

Organize and maintain a working filing system that can be audited by federal and local law enforcement at any time

Demonstrate a professional demeanor as the front line in customer service

Keep supplies on hand that are necessary for daily business

Maintain a neat and organized working enviroments

Firearm Lead and Acquisition and Disposition Team Leader

Bass Pro Shops - Las Vegas, NV

April 2007 to March 2009

Oversaw and delegated tasks to a team of 13

Handled customer service issues with a calm smile

Created and maintained the most successful ordering system through out the 52 nationwide stores

Learned the basics of the firearms industry quickly

Helped set up and open alternate locations

Sent around the country performing audits of procedures executed by other stores and receive training

Education

Associates Degree in Arts of Business Administration

American Intercontinental University - Pensacola, FL

2009 to 2010

Bachelors degree in Science of Criminal Justice

American Intercontinental University - Pensacola, FL

2008 to 2009

Journalism

San Diego Mesa College - San Diego, CA

2003 to 2006

High School Diploma in Journalism

North Kitsap High School - Poulsbo, WA

2001 to 2003

Skills

Work with Excel on a daily basis, knowledge of all Microsoft Office programs like Word, PowerPoint, Outlook, SharePoint & RMS, as well as quick and accurate typing ability



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