Customer Service Management

Tiffany Champion

*** ******* ** ** ( Washington, DC 20032 202-***-**** (

acebvc@r.postjobfree.com

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CAREER SUMMARY

Energetic and self-driven professional with discreet procurement expertise

coupled with in depth knowledge regarding third party purchases and vendor

negotiations. Particularly effective in funds management and record keeping

for the purchases made and scheduled on behalf of the company; solid

working experience with business processes and an extensive knowledge of

basic purchasing procedures; excellent negotiating and purchasing skills

with the ability to operate a purchasing program.

AREAS OF EXPERTISE

Vendor Management Policies & Procedures Grants/Contract Negotiations

Procurement Project Management

Cost Analysis Grants & Contracts Compliance

Microsoft Suites Standard Operating Team Leadership/Training

Procedures Budget Development

PROFESSIONAL EXPERIENCE

Samueli Institute, Alexandria, VA 2012 - Present

Grants and Contracts Specialist

. Manage 10 - 20 sub-award agreements valued at $10,000 - $500,000.

. Train executives and directors to ensure compliance is met; advise on

newly regulated policies, procedures and trends related to acquisition

functions.

. Write and edit internal and external materials for grants and

contracts department, including agreements, policies and standard

operating policies (SOPs); train personnel on policy and procedures

for contract administration.

. Provide technical expertise on reporting and compliance requirements

for Prime grants and contracts.

. Perform detailed cost analysis by reviewing and evaluating the

separate cost elements and profits & fees for proposals, including

cost and pricing data.

. Use cost analysis to compare proposed costs to reasonable economy and

efficiency.

. Assist with budget creation and management for seven departments.

Rose International/Kaiser Permanente, Silver Spring, MD

2011 - 2012

Project/Contract Specialist

. Assisted Project Managers with projects including attending

coordination meetings, site visits and facilitated project

renovations.

. Handled requests for security coverage maintaining Excel spreadsheets

tracking costs for projects.

. Processed 10 - 15 vendor management pre-qualification applications for

new vendors.

. Developed, implemented and organized, filing systems for project

documents and records.

. Reviewed, analyzed and maintained contracts for contracts database;

routing contracts to customers for execution; maintained all documents

for contracts department.

. Effectively on-boarded 10 new hires, ensuring they felt welcome and

prepared in their new positions.

. Support Capital Projects Director - manage calendar, arrange and

reconcile travel accommodations and meeting logistics.

Verizon Inc., Silver Spring, MD

2007 - 2010

Technology Maintenance Administrator

. Managed, organized and scheduled technician's daily workloads meeting

company's required productivity metrics and providing results to

managers daily.

. Collaborated with field assist department, receiving and manipulating

data from various technicians to create and edit timesheets and create

maintenance repair orders.

. Provided customers with dispatch schedule status and assisted with

phone service issues and order requests.

George Washington University Hospital, Washington, DC 2003 - 2007

Patient Scheduler Coordinator

. Coordinated and facilitated patient activities, collecting

demographics and financial data to schedule and pre-register patients

for Radiology procedures and services.

. Organized and filed documents; accountable for maintaining,

reconciling and updating files and registers related to work staff

attendance.

. Extended superior customer service while maintaining a professional

attitude for organizational culture.

Education & licensures

Management Concepts, Simplified Acquisition Procedures, Washington, DC

(2013)

Associate of Arts in Business Management, Strayer University, Temple Hills,

MD (2010)

Affiliations

National Contract Management Association (NCMA)

National Grants Management Association (NGMA)

References

Kimberly Campbell

Contract Specialist

Department of Housing and Urban Development

26 Chamber Ave

Capital Heights, MD 20743

Phone: 202-***-****

15 years

Angela Marshall

Contract Administrator

Kaiser Permanente

11921-A Bournefield Way

Silver Spring, MD 20904

Phone: 301-***-****

4 years

Mercedes Alexander

Grants and Contracts Manager

Samueli Institute

1737 King Street Suite 600

Alexandria, VA 22314

Phone: 703-***-****

2 years

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