COLLEEN A. MASTERS

*** ***** *****

Elyria, Ohio 44035

Phone: 440-***-****

Email: acebuv@r.postjobfree.com

PROFESSIONAL PROFILE

Energetic, self-motivated and results driven professional with strong communication, analytical, and problem solving

skills. Extensive experience providing efficient administrative support to senior management. Proven track record in

meeting deadlines efficiently, resolving problems independently, using initiative to improve processes and working

hard to meet organizational objectives. Demonstrated success working under pressure while simultaneously managing

multiple projects within deadlines and budget and maintaining complete confidentiality.

Well respected and consistently receive positive feedback from managers, co workers and business partners.

Demonstrates high moral, ethical and professional standards with an emphasis on listening and displaying respect for

colleagues and customers.

Effectively models, manages and drives change while continuing to make progress toward defined objectives. Possess

easily transferable skills such as organization, working with teams, training and interpersonal and relationship building

skills.

CORE COMPETENCIES

High Level of Integrity Initiative

Maintain Confidentiality Teamwork and Collaboration

Professional Demeanor Reliable / Dependable / Trustworthy

ADMINISTRATIVE SKILLS

Verbal and Written Communication Judgment and Decision Making

Travel Arrangements Expense Management

Spelling and Grammar Report Analysis and Assessment

Customer Service Problem Analysis, Assessment and Resolution

Organizational, Planning and Prioritization Information Gathering and Management

Calendar/Schedule Management Event Planning

Work and Time Management Office Equipment Management

TECHNICAL SKILLS

MS Word Concur

Excel ADP HRIS System

Outlook SharePoint

PowerPoint Taleo Talent Management System

MS Project OnBase

Visio

EXPERIENCE

Cliffs Natural Resources; Cleveland, Ohio 2002 - September, 2013

Cleveland-Cliffs Inc; Cleveland, Ohio

Business Analyst–Resource Management

Successfully implemented, administered, and maintained Project Server 2010. Conducted all training,

maintained the administration of Project Server to protect the integrity and accuracy of resource data,

facilitated regular Resource Management meetings and forecasted skill and staffing needs based on project

and work plans. Engaged stakeholders to ensure that development needs are current.

• Developed and implemented a set of resource management best practice processes to ensure that the business,

department, project and employee needs were met in the assignment of staff. Developed and managed a staff

utilization process, ensuring that resources are fairly and evenly distributed and not over-utilized across

projects. Developed and maintained resource plans, tracked and made resource assignments to projects and

programs and resolved competition for resources.

Executive Assistant-Information Technology

Successfully completed and implemented a new budget preparation system for Information Technology

across all areas of the company including international functions.

• Liaison between Information Technology and other company business areas. Provided administrative support

for the Information Technology Executive and Senior Management team, created presentations for the Board

of Directors, Information Technology Steering Committee, Finance and Executive Committee meetings and

provided minutes for all Management meetings.

• Processed all invoices and tracked spend against department budget and company financials plus planned and

executed company-wide semi-annual Information Technology Conferences.

Executive Assistant-Human Resources

Successfully completed the development, implementation, administration and maintenance of the company-

wide Talent Management program, relocation program, on-line hiring system, ADP HRIS/Payroll system,

new hire orientation program and service recognition program. Member of the Human Resources Audit

Team.

• Provided Human Resources Executive and Management administrative support, created presentations for all

Board of Directors and Compensation and Organization Committee meetings. Administered company-wide

salaried compensation and bonus programs, employee benefits, policies/procedures, new hire recruitment and

on-boarding process. Processed necessary approvals and paperwork for new hires and terminations, Created

weekly departmental reports, prepared company-wide monthly and year-end headcount reports, entered all

payroll changes, maintained all executive and employee personnel and compensation file systems, plus

planned and executed all employee appreciation events.

Additional Employment History: 1977 – 2002 Furnished upon request

PROFESSIONAL DEVELOPMENT

Continuous education coursework in Leading the Business (Certified), Six Sigma-Fundamentals of Lean (Certified),

Information Technology Infrastructure Library (ITIL), Project Server System Administration (Certified),

Resource Management Business Administration and Office Management.

Contact this candidate