Customer Service, Accounts Payable/Receivable, Administrative

JULIANE ICKES-JEFFERSON

**** ****** ** ***********, **** 44241

216-***-**** • acebu0@r.postjobfree.com

OBJECTIVE: To obtain a challenging position utilizing skills and experiences of office management,

customer service, vendor relations, general office, accounting, real estate facilities management, patient

advocate, and medical office.

FUNCTIONAL SUMMARY:

* Administrative support for director and management level, real estate facilities management, office

management, vendor relations, customer service, inventory and accounting skills and experience

* General medical terminology knowledge, 3+ years in the patient care aspect of customer service

* Working knowledge of the following software: Microsoft Word, Outlook, Excel, Acess, Cleveland

Clinic systems (expertise in Lawson, Epic, Intranet, and JCAHO), MemberPoint, Site Seer (Real Estate

database), Explorer (Construction database), Service Insight, ON BASE Accounting system, Green

Tracker Waste Reporting and Utility Reporting, intranet and internet

* Ability to problem solve, multi-task, use intermediate analytical and quantitative skills, adjust quickly to

any situation, excellent work ethic and able to implement new knowledge quickly

* 40 WPM

EDUCATION AND CERTIFICATIONS:

* Graduate of Notre Dame Academy - Chardon, OH

* Accounting - Lakeland Community College

* Financial/Managerial Accounting - Tri C (Eastern Branch)

* Notary Public since 1999

EMPLOYMENT HISTORY:

College of Optometrists in Vision Development Aurora, OH 44202

Certification & Administrative Coordinator for Optometrists in Vision Development July 2011 – October

2013

Update and audit of credentials and continuing education requirements for participants. Assist with

member certification. Maintain/distribute certification materials and Journal publication, response to

inquiries, collection of information and processing of travel grants, editing articles and ads for

publication, electronic and postal mailings of correspondence. Assist with annual certification meeting

preparation, travel and execution consisting of: shipping meeting supplies, setup and takedown, check-in

of participants, ensuring smooth flow, etc. General administrative support including but not limited to:

word processing, copying, filing, meeting coordination.

NOVACARE REHABILITATION 731 Beta Dr. Mayfield Village, OH 44143

PSS (Patient Service Specialists) for Physical Therapy April 16, 2010 – November 2010

Coordinate activity between front office and clinical staff to ensure smooth flow of operations. Primary

point of contact/liaison between new and existing patients and the clinical staff. Clerical, secretarial and

reception support for the practice including, but not limited to: greet customers/patients, schedule

appointments, patient registration, data entry of private patient information, insurance verification,

collection of payments, answer phones and direct calls appropriately,. Demonstrate respect, kindness,

compassion, courtesy and professionalism to patients, families and visitors.

CB Richard Ellis Healthcare 5001 Rockside Rd Suite 600 • Independence, OH Facilities Coordinator for

Medical Offices November 2007 – February 2010

Coordinate and oversee repair and maintenance projects with vendors and contractors for the Cleveland

Clinic Satellite offices. Manage vendor relations, approve unpaid invoices, customer service to clients and

tenants, ensuring compliance with JACHO and CMS regulations, general administrative support. Well

versed in the Lawson, EPIC SYSTEM for medical services, CMS (Customer Maintenance Software),

Service Insight, ON BASE Accounting system, Green Tracker Waste Reporting and Utility Reporting.

OfficeMax, Inc. Warrensville Center Road • Shaker Heights, OH

Facilities Analyst January 2003 - July 2006

Oversee repair & maintenance process of retail stores including, but not limited to: submitting initial

work requests, requesting quotes, negotiation of costs with authorization to approve up to $1500 for

general maintenance, invoice processing, ensuring completion of requests in a timely manner and as

quoted. Resolve issues involving landlords, insurance claims, and vendors in an effective and efficient

manner. Follow-up on all repair requests, insurance claims, reimbursement and emergency repairs.

Responsible for an on-call pager on a rotating schedule to handle off-hours company-wide facilities

issues/emergencies.

Cleveland Clinic- Chagrin Falls 551 East Washington St. • Chagrin Falls, OH 44022

Office Assistant December 2001 - December 2002

Provide a comprehensive set of business, financial and appointment-related services for numerous various

departments. Responsibilities including: confirming patient index integrity (demographics), patient

insurance and billing (registration and billing), appointment scheduling and departure (phone, scheduling

and/or departure desk activities), point-of-service activities (visit preparation, co-pay collection, patient

tracking, and record tracking), medical coding, data entry and retrieval in the EPIC System.

Giant Eagle/Riser Foods –Cleveland Division 5300 Richmond Road • Bedford Heights, OH 44146

Facilities Management Coordinator February 1995 - November, 2001

Coordinate, log, process and dispatch calls requesting maintenance services from retail locations, vendors

and designated Regional Facilities Managers. Provide administrative assistance to the Regional Managers

including: scheduling onsite investigations of critical maintenance situations, special projects or requests,

assistance with yearly budget preparation. Analyze, process, track, and correlate service requests

including creating purchase orders, communicate and monitor service requests and actions taken,

prepare/maintain correspondence within three-day time frame. Create monthly reports including vendor

analysis, per line item, service status and various others as needed. Prepare, maintain and follow-up with

service contracts and event letters to landlords for independent stores. Develop and maintain customer

satisfaction surveys and utilize results to evaluate vendor services and implement appropriate changes.

Administrative and accounting support.

Administrative Secretary to the Director of Real Estate Administrative and secretarial support to the

Property Manager/Real Estate Directors. Prepare correspondence for Director, Property Managers and

Facilities Manager for Real Estate and other Department personnel, Prepare and maintain reports and

letters to landlords, receive and dispatch service calls, maintain invoice files, verification of accounting

documents and reports, and regular communication with vendors, landlords and store personnel.

Administrative Secretary to the Director of Construction: Secretarial and administrative support to Project

Managers to ensure customer requirements are met, maintain customer service schedule and meeting

calendar, provide documentation and support for customers and Project Managers.

Administrative Assistant to Equipment Buyer/Construction: Liaison between equipment buyer,

construction managers, store owners/managers and vendors. Responsible for purchasing store small ware,

assisting equipment buyer and following through on orders to ensure they are shipped in a timely manner.

General office duties including: communicating with customers and vendors, entering special pricing, and

coordinating delivery dates with project needs and accounting.

Administrative Assistant Buyer-Wholesale Procurement: Assist Wholesale Food Buyers in placing orders,

assist vendors and representatives, data entry and computer work. General office duties including:

preparing purchase orders, entering special pricing, coordinating with vendors and customer service.

Payable clerk - Wholesale Payables Department/DSD Retail Payables: Responsible for paying bills for

merchandise received in the warehouse and in stores, reconciling accounts and

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