Manager Customer Service
Resume:
Adriane Marcon
Telephone: 074**-******
Email: ******.*******@*****.***
Professional Profile
An experienced manager currently looking for a new role as an
Assistant/Deputy Manager on which will make the best use of existing skills
and experience while enabling further professional and personal
development.
. An enthusiastic, self motivated and proactive individual with
extensive experience of working within a customer services-based role.
. Committed to providing an exceptional customer service at all times
whilst adhering to set deadlines, targets and business objectives.
. An inspirational and motivational leader capable of coaching and
empowering individuals into achieving their own potential as well as
making a significant contribution to the business.
Key Skills
. Excellent organisational, problem solving
. Communicates effectively
. Sense of responsibility and decision maker
. Confident and driven
. Business and people development focused
. Excellent IT knowledge
. Portuguese (mother tongue) - English (Fluent)
Career Summary
2012 - 2013 Deputy manager - Ladies wear, Zara
. Accountable for assisting the General Manager on the overall functioning
of the store, including sales target and budget
. Overlooking all the store merchandising, as well as, security and safety,
making sure that shopping in the store will be a safe and pleasant
experience for all the customers
. Managing 18 staff member ensuring training and coaching
. Responsible for Interviews and recruitment
. Responsible for performance management
2007-2012 Supervisor, Next Retail
. Playing a key role as Assistant Shop Floor Manager, with a variety of
responsibilities
. Supervising a successful team of 15 Sales Associates of the Kids Wear
Team, ensuring the sufficient transfer of knowledge when training and
developing the same
. Personally responsible for efficient and effective merchandising and
stock control and implementing processes in improving the accuracy of the
stock, thus reducing costs and benefiting the company's bottom line.
2006-2007 CAREER ADVISOR/TEACHER, SENAC (National Service of
Commercial Learning)
. Mediating between companies and students, utilizing excellent
interpersonal skills and communicative abilities.
. Working also as a counsellor to help the students with their career
planning.
. Teaching Business, Marketing, Organizational Behavior, Sales, Customer
Service.
2004-2006 SUPPLY MANAGER, Brendler Confeccoes Ltd
. Fully accountable for three Assistant Managers and 15 employees of the
Supply Management Team
. Overseeing the inbound and outbound supplies
. Utilising excellent communicative abilities when building, developing and
maintaining beneficial relationships with suppliers and colleagues alike
. Dealing with staff training and performance management
2001-2004 ASSISTANT OPERATIONS DIRECTOR, Peccin S.A
. Undertaking a pivotal role as a buyer, responsible for implementing cost
cutting measures of around 3%
. Maintaining stock level documents and determining requirements of base
supply stock
. Preparing inventory adjustments and analysing inspection reports
Education and Professional Qualifications
Training Management Training (2012)
Focusing on Stock Control, Store Management, Planning
Rotas, Ordering Delivery, Banking and Daily Office Work
Photography (National College for Business Administration) (2012)
Business (National College for Business Administration) (2010)
Focusing on Business Letters
Bachelor Management - International Trade (2006)
Degree Modules Include: Management, Logistics, Economics,
Statistics, Human Resources, Marketing, International
Business, Law, Project
Theses: Financial, Economic, Human Resource & External
Company Analysis & Market Research
International Import & Export Procedure, International Logistics &
Trade International Law (2002)
Personal Details
Interests Volunteer Work, Art, Photography, Hiking, Interior Design
include:
References are available on request
Contact this candidate