** ******** ** ***** 443-***-****

Red Lion, PA **356 E-mail: aceblt@r.postjobfree.com

Christopher Hichew

Summary Seasoned Operations and Sales Manager with 15+ years of experience in both the Logistics and Retail industry.

Proven ability to create, develop and manage various types of teams to exceed department and company

goals. Extensive history in managing both operational and transportation teams

Skilled in research, analysis, and collaboration to develop an effective business plan. Able to lead teams to

execute on these plans and achieve targets.

Proficient in MS Office applications, TMS/WMS systems, cloud and mobile platforms as well as POS systems.

Outstanding communications skills both written and verbal.

Detail oriented, accurate, dependable with uncompromised work ethic.

Proven motivator, collaborator, trainer and coach of both individuals and teams in various environments.

Pursuing Lean Six Sigma Green Belt Certification. Expected completion July 2014.

Objective To secure a rewarding career with a proven leader in the Logistics industry where I can leverage my extensive

experience in creating, developing and managing exemplary teams, driving operational excellence, exceeding

organizational goals and providing world class service to our clients.

Work experience SIG Logistics LLC

12/2011 – 04/2014 Belcamp, MD

Transportation Manager

Managed all aspects of TL/LTL fleet for a dedicated contract customer.

Managed drivers, scheduling, routing, dispatching, invoicing, DOT compliance, safety, maintenance, finance and

payroll.

Worked hand in hand with business development team to acquire new business though comprehensive cost and

profitability analysis resulting in accurate and competitive RFP and RFQ submissions.

Cultivated strategic business relationships with multiple freight brokers to consistently secure loads for backhauls.

Performed field safety audits on drivers to verify DOT and HOS compliance as well as safe driving behaviors.

Company went out of business.

Sprint Nextel Corp.

1/2010 – 12/2013 Baltimore, MD

Store Manager

Managed all aspects of a Sprint corporate retail location including sales, operations, facility and personnel.

Coached, developed and performance managed a team of supervisors, 8 salespeople and 4 technicians to consistently

meet or exceed unit sales, customer satisfaction and operational goals.

Developed and managed several regional and district programs to drive performance in specific sales and operational

metrics. This included collecting data from all units in region/district and generate reporting for area director and

district managers, hosting weekly conference calls and visiting locations to coach managers and staff.

Recruited, trained and retained quality employees.

Ensured that location either met or exceeded all operational goals including inventory control, security, and audit

compliance.

Direct Service Center Manager

Managed all aspects of a Sprint corporate service center including operations, quality control, facility and personnel.

Managed a team of 8-10 technicians and technical supervisors to meet or exceed all operational and customer service

goals.

Developed a culture of customer service and quality work resulting in a measurable increase in customer satisfaction.

Implemented new procedures, workflows and standards that resulted in increased productivity and quality of repairs

Tracked the service metrics of all other locations in district and generated reports for district and regional management.

Worked directly with those stores to address opportunities for improvement.

Staples Inc.

1/2006 – 1/2010 Columbia, MD

Operations Manager

Direct supervision of front end, front offices, two sales floor departments, inventory, human resources, scheduling,

payroll, finance, budgeting, profit and loss analysis.

Awarded Operations Manager of the Month multiple times.

Work with district management to train new managers and key associates for district. Host weekly district conference

calls aimed at increasing overall operational performance and compliance of entire Baltimore area district.

Supervised 35-50 associates with 60 to 70 percent as direct reports.

Ensure that company standards are maintained on a daily basis and that all operations fall within company standards

for audit compliance.

Create and maintain a comfortable workplace that values diversity and personal development. As a result many

associates in store regarded as “high profile” and consistently promoted to various management positions in the

district.

Tweeter Home Ent. Group

12/2000 – 12/2005 Owings Mills, MD

Regional Home Delivery Manager

Managed all aspects of Tweeter’s Baltimore distribution center serving 10 stores including shipping, receiving,

customer delivery and inventory control.

Managed a delivery team of 4-7 trucks as well as office staff.

Supervised the scheduling, routing and forecasting of all delivery and store fulfillment operations.

Maintained inventory control and loss prevention via reporting, spot checks, cycle counts, full counts shipment audits

and locator audits.

Created and maintained a culture of world class customer service within my team to strengthen Tweeter’s brand

image.

Operations Manager

Part of the team that created the Operations Manager role in Tweeter’s retail locations. Developed store level policies

and procedures, controls, training materials and audit program.

Traveled between multiple locations to train and coach new managers and key staff members

Assisted corporate loss prevention with interviews, research and investigations throughout the region.

Perform audits of multiple stores operations and accounting procedures, ensuring that each store is in compliance with

company policies. Developed action plans for locations to address opportunities.

Ensured operational excellence in my location as well as others to maintain an outstanding customer experience and

maximize company profitability.

Education 1999 North Carroll High School Hampstead, MD

High School Diploma

Participant in advanced technology program.

2005 – 2006 Carroll Community College Westminster, MD

Studies in Business Management

Pursuing Lean Six Sigma Green Belt Certification. Expected completion July 2014

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