Nursing Home Management
Resume:
Patricia Raasch
Executive Director/Nursing Home Administrator
***** *** ***, ********, ** 57035
********@*******.***
Executive Profile
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Executive Director with a focus on developing high standards of resident care and satisfaction while creating a safe
working and living environment.
Nursing Home Administrator offering a track record of strategic partnerships with diverse audiences to ensure the
attainment of short and long-range goals.
Data-driven self-starter with documented success overcoming challenges of limited resources and financial constraints.
Successfully leads change by assessing business and financial trends and analyzing their impact on the operations.
Core Competencies
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Professionalism Operations and Financial Management
Motivation and Discretion Long-Term Care Regulation Knowledge
Leadership and Communication Skills Time and Resource Optimization
Interpersonal Skills Computerized Information Systems
Analytical Skills Microsoft Office and Windows Proficient
Executive Experience/Education
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Aug 2013 – Apr 2014
Executive Director
Golden Living, Salem, SD (Skilled Nursing Facility/Assisted Living)
o Eliminated the use of temporary staffing agencies by employing qualified local individuals
resulting in lower FTE expenses, consistent care and stronger public relations within the
community
o Increased census levels to near capacity by deepening relationships with referral sources
o Surpassed revenue targets by improving payor mix through positive public relations campaigns
o Assisted department directors in reducing expense variability by analyzing financial statements
and underlying cost triggers
o Boosted employee retention rates by implementing an aggressive employee satisfaction program
o Updated emergency preparedness plan with FEMA recommendations to minimize loss of life and
property
o Ensured compliance with HIPPA regulations thereby protecting the privacy and security of
protected health information
Executive Experience/Education Continued…
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Aug 2012 – Jul 2013
Administrator/CEO
Five Counties Nursing Home/Assisted Living/Independent Living, Lemmon, SD
o Streamlined GL/AP, AR, POC, and Care Planning/MDS functions into Point Click Care EHR
system and slashed the costs associated with those system functions by 50%
o Reduced survey deficiencies by 33% compared to prior year by implementing QAPI guidelines
o Secured over $125,000 in public donations to offset declining reimbursement levels
o Improved payer mix by attracting more private pay residents resulting in an enhanced bottom line
o Strengthen employee moral by establishing a consistent framework, smart goals and a strategic
plan
Licensed Nursing Home Administrator Apr 2012
State of South Dakota - Serial No. 03651, Registration No. 32912
NAB Reference Material Read:
Pratt, John R., (2010-3rd Edition) Long Term Care: Managing Across the Continuum;
National Association of Long Term Care Administrator Boards, NAB Study Guide-How To Prepare for the
Nursing Home Administrators Examination (5th Edition);
Singh, Douglas, A., (2010) Effective Management of Long-Term Care Facilities;
Allen, James E., (2011-6th Edition) Nursing Home Administration;
American Health Care Association., The Long Term Care Survey (October 2010);
Master of Business Administration in Health Services Aug 2009 - Dec 2011
University of South Dakota, Vermillion, SD
Relevant Coursework: Health Care Management, Strategic Management of Health Service Organizations,
Health Care Systems, Managerial Finance, Managerial Accounting, Managerial Economics, Leadership
Development, Marketing Administration, Quantitative Analysis and Computer Analysis
Graduate Certificate in Long-Term Care Management Jan 2011 - Dec 2011
University of South Dakota, Vermillion, SD
Relevant Coursework: Administration of Long-Term Care, Human Resource Management, Financial
Management of Long-Term Care and Strategic Management of Long-Term Care
Administrator-In-Training, Internship May 2010 - Aug 2010
Avera Prince of Peace Retirement Community(Continuing Care Facility), Sioux Falls, SD
o Shadowed administration and functional areas in daily duties and responsibilities resulting in a
deeper understanding of the facets of running a quality, consumer -centric facility
o Developed Medicare and Medicaid reimbursement models thereby optimizing case mix
reimbursement levels
o Updated resident medication charts resulting in accurate resident medication schedules for the
nursing staff thereby minimizing medication errors
o Assisted in marketing/public relations efforts to maximize census levels
o Initiated analysis of budget to identify cost-savings opportunities resulting in cost-effective
process flows
o Utilized past survey outcomes and survey sample scenarios in each domain of practice to
generate appropriate responses resulting in an extensive comprehension of the survey process
Executive Experience/Education Continued…
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Administrator/Long-Term Care Track Sept 2013 and Apr 2014
South Dakota Healthcare Association (SDHCA), Sioux Falls, SD
Seminars Attended: Antipsychotic Drugs and Dementia Care, CMS Updates, Leadership, Retention
Strategies, Compliance, Add-On Payments and Regulations
Survey Preparedness Boot Camp – Long-Term Care Version Feb 2013
HC Pro, San Diego, CA
Relevant Coursework: Immediate Jeopardy, Life Safety Adherence, Traditional Survey, QIS Survey
and Plan of Correction
Administrator Track Oct 2012
LeadingAge Convention, Denver, CO
Seminars Attended: Governing Body Relations, Legal Issues in Long-Term Care, Human Resources
Pitfalls, The Future of Long-Term Care, Improving Case Mix and Building a Successful Team
Administrator/Long-Term Care Track Sept 2012 and Sept 2010
South Dakota Association of Healthcare Organizations (SDAHO), Sioux Falls, SD
Seminars Attended: Antipsychotic Reduction, Medicare Updates, QAPI, Mental Health Emergencies,
Healthcare Reform, Insurance Benefits and Critical Thinking
Wells Fargo, Sioux Falls, SD Oct 1997 - Jun 2009
Management Metrics Analyst
o Compiled operational and financial data using SAS, SQL, and Crystal Reporting business
intelligence software thereby maximizing efficiencies and quality within departmental areas
o Ensured adherence to data management policies thus minimizing data security b reaches
o Tracked deceased account information and prevented $300 M loss
Operations Analyst III
o Partnered with several departments to produce a monthly operations report enabling senior
management to have the mandatory report within established time frame
o Created databases and spreadsheets to expedite departmental processes and ensure adherence
to federal regulations thereby minimizing audit deficiencies
o Completed training on elderly financial abuse, customer privacy and data resulting in adherence
to company policies on required training
Operations Analyst II/I
o Spearheaded cross-functional natural disaster business continuity plan thereby minimizing the
effects of a business disruption within assigned operations area
o Created daily dashboard report enabling senior managers to have real-time operations analysis
o Trained, coached and mentored over 80 team members on departmental processes thereby
empowering team members to have a deeper understanding of job duties
Bachelor of Arts, Sociology (Criminal Justice Emphasis) and Spanish Minor
Northern State University, Aberdeen, SD
Professional Leadership
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Vice President Education/Active Member July 2013 - June 2014, Jul 2010 - Jun 2011
Toastmasters International
o Created meeting schedule assignments to track member attendance and award
accomplishments
o Planned and coordinated speech contests for members
o Mentored new members by assisting them with communication and leadership roles
Vice President Public Relations Jul 2012 - June 2013
o Maintain the club's presence in local media outlets to attract members thereby increasing
membership levels
o Create and update the club's social media sites to solidify communication with current and
potential members
o Update the club's website with upcoming events and speech contest outcomes resulting in
broader exposure of club activities and accomplishments
o Protect the Toastmasters brand by appropriately using logos, emblems, and trademarks on
marketing materials thereby conveying a consistent message about Toastmasters
o Chairs the public relations committee
President Jul 2011 - Jun 2012
o Created operating budget and conducted variance analysis
o Converted club website to new brand images resulting in greater continuity in brand image
o Conducted business meetings for executive officers
o Facilitated leadership training to over 40 members at a district convention
Vice President Membership Jul 2009 - Jun 2010
o Managed membership campaigns to transform guests into members
o Spearheaded retention efforts to maintain consistent membership levels
Past Executive Officer, Firefighter and EMT-Intermediate Jun 1998 - Jun 2013
Humboldt/Lemmon Fire Departments and Ambulance Services
o Assisted in preparing the operating and capital budgets
o Obtained Firefighter I and II, Pump Operations, and Wildland Suppression C
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